Ferman BMW

Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

Very good except for the long time for paperwork Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work He Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work Helpful and trying to solve problems that were not even in his field More

Never delivered my Never got my visa. Card went in they copy my thing I needed then told me my sales man quit so never got my Visa card just the run around Never got my visa. Card went in they copy my thing I needed then told me my sales man quit so never got my Visa card just the run around More

I’m not going to buy a car today Alex ! Bought one anyway lol! Love my new to me X3!! Stopped in to check out the new X1. It was way too small for my needs. Scored on a gorgeous preowned! Lo Bought one anyway lol! Love my new to me X3!! Stopped in to check out the new X1. It was way too small for my needs. Scored on a gorgeous preowned! Love it! More

Not all that happy... . Purchased 2018 430i 7k miles.. had bring it back in for an oil change.. should have been done already. Detail job not thorough before purchase.. was i Purchased 2018 430i 7k miles.. had bring it back in for an oil change.. should have been done already. Detail job not thorough before purchase.. was informed after agreement of all terms (at signing) that I had to pay an extra $600 for maintenance agreement (oil changes) .. salesman previously said it was included on all bmw,s. For that reason alone ($600) I WOULD NOT RECOMMEND YOUR DEALERSHIP. ...COSTLY ERROR More

Kenny is great Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good More

Oil change and miscellaneous items Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look for Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look forward to next visit! More

Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

Very nice. Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!! Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!!! Finally feel respected as a customer...... More

Fine service Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repa Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repairs. I’m not saying Ferman should install modifications, but if I want to bring in slotted & drilled brake rotors to replace worn OEM, I should be able to. More