Ferman BMW

Excellent Thanks to its excellent service department. This is my first visit. I had the pleasure of having Jamie Annese as my service advisor. They explained e Thanks to its excellent service department. This is my first visit. I had the pleasure of having Jamie Annese as my service advisor. They explained everything to me in detail. More

More electrical problems While I have been somewhat disappointed in this vehicle (2018 740) because of what I perceive to be an unusual number of minor electrical problems, I While I have been somewhat disappointed in this vehicle (2018 740) because of what I perceive to be an unusual number of minor electrical problems, I have to say that the service I receive every time I call this dealership is second to none. Cesar, my service contact, is always responsive and very thorough. The work is always done right the first time. More

Excellent service by Cesar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts depar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts department. Sorry, I forgot his name and he did tell me. He was very very nice! I was sent to the parts department by the Valet when I needed to speak with the service department. This has happened twice now. Was not the customary service I have always gotten from BMW Still a wonderful car with excellent overall service. Steve Venden and Cesar are the best! More

Good Service The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that w The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that was performed. More

Wonderful experience, especially with sales rep I saw a car on the internet. Went to a dealership on a Sunday. Was approached by Greg. Very knowledgeable and friendly , but not pushy. Told him I wou I saw a car on the internet. Went to a dealership on a Sunday. Was approached by Greg. Very knowledgeable and friendly , but not pushy. Told him I would like to purchase the car but my trade in was at home and the dealership was be closed by the time I got home. Took a handshake to hold the car. The next morning bought the car. Greg was the best salesman I have ever worked with, and I am 67 yrs. old! More

Excellent experience My service person did an awesome job getting me in and out efficiently. The car was perfectly repaired and clean when it was returned to me. I appreci My service person did an awesome job getting me in and out efficiently. The car was perfectly repaired and clean when it was returned to me. I appreciate that! More

Service Appointment Great service and Jimmy Whaley was awesome and took care of myself and my car with great care! Highly recommend the dealership to people looking a gre Great service and Jimmy Whaley was awesome and took care of myself and my car with great care! Highly recommend the dealership to people looking a great experience. More

great experience pleasant professional staff. marc is an excellent advisor. car was ready quicker than expected. a plus service. i would highly recommend for any serv pleasant professional staff. marc is an excellent advisor. car was ready quicker than expected. a plus service. i would highly recommend for any service need More

Smooth like the ride 😊 I drove on to the lot before the dealership was supposed to be open because I didn’t want to deal with a salesman. Steve was there early on a Sunday m I drove on to the lot before the dealership was supposed to be open because I didn’t want to deal with a salesman. Steve was there early on a Sunday morning but he certainly wasn’t the type of predatory salesman I was looking to avoid. Thank you Steve, for making my first solo car purchase such a pleasant and non stressful experience, it was as smooth as the ride in my new 328i. More

Another great service experience Once again, I was not disappointed and completely satisfied. I will continue to use their service dept long after my warranty expires. Thank you for t Once again, I was not disappointed and completely satisfied. I will continue to use their service dept long after my warranty expires. Thank you for the great experience. More