Ferman BMW

Kenny is great Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good Staff works well with you and responds to questions Getting the loan was easy and the rate was good Have used service several times the are good More

Oil change and miscellaneous items Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look for Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look forward to next visit! More

Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

Very nice. Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!! Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!!! Finally feel respected as a customer...... More

Fine service Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repa Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repairs. I’m not saying Ferman should install modifications, but if I want to bring in slotted & drilled brake rotors to replace worn OEM, I should be able to. More

Extremely pleased with Customer Service We loved our experience when we purchased our Mini Cooper S Countryman. We obviously love Mini’s, however the team at Ferman Mini was second to none. We loved our experience when we purchased our Mini Cooper S Countryman. We obviously love Mini’s, however the team at Ferman Mini was second to none. Mark Davis, Matthew Cerro and Scott Douglas were all terrific. More

Excellent service. Salesman Alex Senko very knowledgeable Our salesman Alex Senko very knowledgeable person. His service was outstanding. He showed me every possible option and work so hard to find deal what Our salesman Alex Senko very knowledgeable person. His service was outstanding. He showed me every possible option and work so hard to find deal what machine my budget. He worked amazing. I wasn’t ready to buy a car but he explained to me how much I will save and all beautiful services I will have. I start crying because all my life I dream about have BMW and he help me to my dream of my life come true. I can’t thank him enough to make my life fantastically beautiful More

No problem resolution Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done o Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done on Thursday because my car was there I never received a return call in the work was not done even though I had made a reservation for it for Friday . This is about the fourth time I’ve had a bad experience with service including an oil change that I got and when I went home it all leaked in my driveway . More

Perplexed Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they g Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they general seem to not like the environment. The car is usually services without an issue, just wish it was a more trustworthy: happier place. More

Poor check in process The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to hav The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to have the service representative come to car and then completes the paperwork. I would rate your process poor and do not feel like upscale dealership. More