Ferman BMW

Mr. John Crapper made my experience at Ferman BMW (Palm Harbor) one of the most pleasurable car buying experience in 25 years. I was referred to John by a long time friend. He assured me John would take Harbor) one of the most pleasurable car buying experience in 25 years. I was referred to John by a long time friend. He assured me John would take great care of me, listen to my needs and ultimately make this car shopping fun and exciting (as buying a car should be). His approach was very genuine and he was interested in my knowledge of the 650i. He was able to take my knowledge and educate me on additional packages, options, differences between years. Within an hour he had a very clear idea of what year, color, price and option packages I was looking to purchase. Each week, John provided updates on cars available (in scope and similar scope). It took about 6 weeks but John came through with flying colors. He found me my dream car with 13,000 and the option packages we set as requirements. My final purchase went extremely smooth and ended with his General Manager coming out to greet my wife and I. In summary, John Crapper made my car purchase a wonderful experience and I would highly recommend him to anyone looking to buy a new or used BMW. More

WORST customer service ever. I was looking to purchase WORST customer service ever. I was looking to purchase a car online and found a used M3 that Ferman BMW had. Everything started off fine. I was ori WORST customer service ever. I was looking to purchase a car online and found a used M3 that Ferman BMW had. Everything started off fine. I was originally working with Adam and he was professional, knowledgeable, and friendly. After we negotiated a price, Adam's sales manager, Jeff Sterns, took over and it was all downhill from there. Jeff wasn't able to answer any of my questions regarding the process of purchasing a car online so I ended up doing most of the research myself. I was always contacting Jeff for follow-ups and his responses in his e-mails were short and very impolite. Overall, Jeff was very unprofessional. Although he talked like he was in the car industry his entire life and knew everything about the business, Jeff didn't know the most important thing...CUSTOMER SERVICE. After all the e-mails and phone conversations we had, Jeff made it clear to me that he was inexperienced when it came to online sales and more importantly, customer service. Whether someone is looking to purchase a $250k car or a $25k car, they should be treated with the same quality level of service and respect. Ferman BMW lost a sale because of Jeff Sterns. I took my business to Fisher BMW of Silver Spring, MD and purchased a car from them. My car is now being shipped. More

This is my third BWM that I've bought from Ferman. One could not ask for a finer group of people in all phases of sales and service. I especially wish to thank Terek Kassem for help with my latest purcha could not ask for a finer group of people in all phases of sales and service. I especially wish to thank Terek Kassem for help with my latest purchase. I wish there was a way to give a higher rating than a five for all the great things he does with this Dealership, and with the Dealership, itself. I have never been to the Dealership when everyone wasn't smiling, from the sales staff to the service personnel and even the lot boys. I highly recommend both the Dealership and especially, Terek Kassem to anyone even interested in purchasing a new or used BMW in the state of Florida. Skip Sponheim More

While we own three (3) BMWs and have utilized the service department at your dealership, the 2007 328i was our very first purchase from Ferman BMW of Palm Harbor. Thanks to Mr. Tarek Kassem it was a pleasur department at your dealership, the 2007 328i was our very first purchase from Ferman BMW of Palm Harbor. Thanks to Mr. Tarek Kassem it was a pleasurable experience. He was extremely helpful, eager to meet our needs and accomodate our requests and expectations. In addition, Mr. Kassem made the purchase smooth and was quick to help with any issues that arised during and after the purchase. We were very happy to work with Mr. Kassem and because of how well he represented Ferman, leaving a lasting impression, we will continue our business with Ferman for any future purchases or leases. More

This dealership is an absolute nitemare. My wife and I purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealers purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealerships. The sale of the car was OK. They tried to get us to put 9,000 down with a 600 monthly payment which was a joke. After threatening to leave they came down to a reasonable price. There were several issues that the 151 poing certified pre-owned inspection missed, including a headlight out and the side mirrors did not work. Took the car back and was treated rudely by the receptionist who could not be bothered because she was on a personal phone call. Dealing with Eric Perkins in service was another sub par experience. He hands me the keys to a loaner which I had to search the parking lot for because it was not where he said it was. It was filthy. I was told the car would be done the same day. Five days later I was going to get the car and take it to Reeves, but the finally got it done. My wife was treated rudely when she went to pick the car up. Steve Venden tried to tell her she owed $400 after the sale was already complete because the payoff of her trad in was not what he thought it was. At the time of the purchase he was rushed so he did not get the right information. So, when I told him she would not pay it he said they would just take my $100 referral gift and call it even. AVOID THIS PLACE. WOSRT LUXURY CAR DEALERSHIP I HAVE EVER EXPERIENCED!! I guess I am spoiled because I am used to quality service I get a Reeves for my car. More

My husband purchased a 5 series BMW from Ferman. When purchasing he was told that he could easily hook up his iPod with the purchase of an inexpensive cord. When we went to get the cord we were told by t purchasing he was told that he could easily hook up his iPod with the purchase of an inexpensive cord. When we went to get the cord we were told by the extremely rude receptionist that our salesperson was not available bc he was doing important business (apparently bc we had already purchased a 40k car we were no longer important). She rudely told us that we could wait but she didn't know when or if he would be available. She finally called the parts department and gave them our info. We went back there and they sold us the wrong part. We returned it and were told that the part we actually needed was 6 times more $$$. When our salesman finally became available half an hour after the time he was supposedly expecting us his attitude was "whoops, sorry, guess u should have bought a newer vehicle." Then he had the nerve to try and sell us a new 80k car when he had just sold us the 5 series, telling us it was the best car for us the previous week! Overall we got an ok deal on the car but Ferman certainly does not live up to bmw's supposedly "legendary service." More

What particularly impressed me about the level of service provided by Jamie and Tom was that there were no additional financial rewards involved. It appears that it was simply their extraordinary commitment provided by Jamie and Tom was that there were no additional financial rewards involved. It appears that it was simply their extraordinary commitment to excellence in customer service and support that motivated them to always go the extra mile. I am positive that I am not the only one they treat with such great service. When I first spoke to Jamie, as my lease was ending, I told Jamie that when my lease was up that it might be difficult for me to lease again do to some circumstances. But she never gave up and did everything possible to make sure I left happy and satisfied. I guarantee that my new lease did not yield her much, if any, commission at all. But she truly and genuinely just wanted to help me out. Most people think that cars salesmen and saleswomen are always trying to get one over on us, the customers. I have to be honest; I always thought the same also. But Jamie made me throw that thought right out the window after this experience. She truly does deserve some type of recognition or award from your company. Tom has to be the most genuine, experienced and thoughtful service technician that I have ever met in my lifetime anywhere! Not only does he do a phenomenal job working on these complex machines, but he also takes time to talk to us customers, whenever he has a second, to let us know what is going on with our vehicles if he happens to be free from working hard all day. I really do appreciate that, that the service technician knows everything about my car and situation. As my lease was coming to an end I ran into Tom at the dealership and told him that I didn’t think my credit might be good enough to lease again. He said he would do everything that he could to help me out by introducing me to Jamie, and they both made sure to do everything they can to help me! I truly believe that Tom needs to also be commended, shown some type of recognition and award. Tom and Jamie together are a huge part of why I continue my business with Ferman BMW and why I send my family and associates to Ferman BMW. More

I would like to commend you on two of your team members. Ryan and Rob!!! Ryan made my first mini buying experience a wonderful one. I felt like a member of the family. Never a pressure to buy, just expla Ryan and Rob!!! Ryan made my first mini buying experience a wonderful one. I felt like a member of the family. Never a pressure to buy, just explained the details of the car, and made it a pleasure to do business with a professional. The morning I came in to buy, he spent time with us and even showed us pictures that he had taken personally to make the time fly why we were waiting..(great pictures by the way)! And we were fed lunch!!! Great sloppy joes!! A couple of weeks later when I came in to get my keyless programmed and to schedule to have some minor work done, Rob not only kept me informed on what was going on, but he made me feel very special. The morning we brought the car in, there were no chairs to be had, and he, as well as other employees were concerned that we were standing and offered to take us anywhere we needed to go while we waited. It is rare to see that many professional people in one work place. I was truly impressed by the courtesy each of the team showed everyone. Reminders by phone and email make it impossible to miss your appointment. It is a sincere pleasure to have worked with these two men as well as the others and will continue. I will be a mini driver for life! And will be sure to recommend your dealership! I truly love my mini!! Thanks for such a great experience More

Having been treated in what I would call a disrespectful manner at another Tampa BMW dealership, especially for a repeat new car buyer, I was totally impressed with the courtesies extended to me by both the manner at another Tampa BMW dealership, especially for a repeat new car buyer, I was totally impressed with the courtesies extended to me by both the sales professional as well as the sales manager in coming to a happy trade in and new car purchase. The sales manager also went above and beyond in working with BMW corporate in honoring the 2011 Drive event rebate offer. I am totally impressed with how hard they worked to make my shopping experience a pleasureable one. More

I have been a Honda/Acura customer for 25+ years and thought about graduating to a 328i. Loved the ride and handling. Hated how everything was a-la-carte. Not much included in the base model...includ thought about graduating to a 328i. Loved the ride and handling. Hated how everything was a-la-carte. Not much included in the base model...including floor mats. I know this is the BMW way, but makes it hard to cross the bridge from Honda/Acura to BMW based on this. Thought we had come to a price agreement for a unit on the lot only to come in and be insulted. I was embarrassed in front of my son by one of the sales managers. Anyway, I am not driving and BMW now thanks to lack of movement in price and apparent add ons during negotiation. There were crazy price add ons like "car wash" and dealer prep. Come on! Hide it someone else. I always thought the dealers want to move "iron" on the lot. Not Ferman. More