Ferman BMW

I forgot to add in my last review that the 328i I had towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the s towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the second day- but because I didn't have to pay anything they all acted like it was no big deal. So what if I was out on the road- "you have BWM assist" I was told --No dependability equals BYE Bye BMW and Bye Bye Ferman. Its pretty but I need a car and a dealership I can depend on. Very disappointed in the whole encounter. More

I purchased a 2007 Bentley Continental GT from Jack Price at Ferman Wholesale/BMW (deal 47369 on feb 27 09) for 94,799.95, which was paid through wire transfer. I found Jack through eBay and contacted him d at Ferman Wholesale/BMW (deal 47369 on feb 27 09) for 94,799.95, which was paid through wire transfer. I found Jack through eBay and contacted him directly to negotiate the price. I was told that the car was immaculate and that they have a wholesale guarantee that if the car is not as describe they would void the sale. I did a car fax and auto check on the car. I was also sent info from Jack on how the car was already pre-inspected. http://ferman-bmw.ebizautos.com/detail-2007-bentley-continental_gt-3404921.html I was told that we would agree on the price, send a deposit, make payment and then I would bid on eBay at the agreed price. I sent the deposit & full payment by wire transfer. I told jack that I would still do a full Bentley dealer pre-purchase inspection when the car arrived. Jack reassured me that the car is perfect. The car arrived a week later and upon receipt I noticed that the engine was making weird sounds. In addition, the car had dents and scratches that were should not have been there given the descriptions from Jack. I contacted him right away to mention these issues. Jack told me that they would pay to have the scratches and dents removed. He was surprised to see the damage when the car left. I sent the car to Bentley to have the pre-purchase inspection. The car had significant damage to it. They found that the undercarriage was heavily damaged through some sort of impact and had rusted. The damage even hit the brake line and exposed the line. They also found that the brake rotors & pads were heavily scored and needed replacing. They also found that underneath the rear of the car there was two holes cut out to attach a towing or bike rack mechanism. They also found that the windshield had a rock chip and other chips & scratches on the car. The car also had multiple spots where the paint's clear coat was peeling. They mentioned that the front bumper was removed ad then replace with non-standard Bentley screws & nuts, which are now rusted. The wheels of the car are worn on the inside edge to where they should be replaced. Overall, they said that the damage would cost about $9-10k to repair. I contacted Jack to request that they void the sale. I am not interested in a car with so many issues / stories given the price that I had paid for the car and how it was described to me. Jack turned me over to Jeff Stern, his manager. Jeff told me that returning the car is not an option. I showed Jeff the ebay auction and the link to the ferman site to show him the guarantee. He later told me that we did’t do the deal through ebay so it would not apply to me. Up until this point both Jack and myself were conducting the deal for the point of ebay. This was the first that I had heard of this and told that the auction was closed. I told Jeff that the auction and the ferman site listed above is how the deal was presented to me and thus should apply to me. I spoke with Jack who then told me that even if the guarantee applied, he would just take the negative feedback from ebay and not void the sale. Jeff told me that I only have 3 options: 1. Use the 500 towards the car repair, 2. Pay for the repairs myself or 3. Sue them. I was appalled and shocked that he said this to me. This is no way to do business. Jeff suggested that we work with a friend of his who works for a dealership Los Angeles to do the repairs at cost on the car. However, they would need the car for a few days and that I should drive it to them. Jim needs the car for a few days so I shipped them the car and told Jeff that it would be unreasonable to drive from where I live in Berkeley, Ca. I was quoted the cost of the repairs to be $2,892.50 including the cost of shipping. The repairs exclude replacing the wheels or the brake rotors & pads. Jeff has told me that he is only authorized to contribute $500. Their contribution to the repairs of the car is not acceptable and an insult me. I was lied to and the car was misrepresented. I have been told that Ferman's GM, Peter Gulotta is angry and wont contribute more to the repairs because had a higher offer for the car after I sent the deposit. Buyers Beware! For the amount I paid, I shouldn't have to have any of these issues. If they would do this on an expensive used car, I can't imagine what they would do to other buyers of used or new cars. Their verbal promises mean nothing and their written promises mean nothing. I have put everything I have into this car or otherwise I would sue them. More

I see I am not alone here with the bad customer service. I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about op I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about options( AC for the new mini) were treated as if I were an idiot. Trade in questions left me feeling like I was lucky to to even be talking with a salesman. Said there was little hope of getting any value for my trade (2001 Chrysler van) Felt as if I were being insulted and then asked to get ready to bend over when I was lucky enough to get some sort of vague bottom line number. ( Oh that's a dealer add on, it will cost you plenty, but I'm not telling you an exact number until after you sign. Overall bad experience on a Sunday afternoon. I'm happy to find another dealership to give my business to. More

I see I am not alone here with the bad customer service. I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about op I see I am not alone here with the bad customer service. Went in with my son to test drive a mini and discuss trade in for a van. Questions about options( AC for the new mini) were treated as if I were an idiot. Trade in questions left me feeling like I was lucky to to even be talking with a salesman. Said there was little hope of getting any value for my trade (2001 Chrysler van) Felt as if I were being insulted and then asked to get ready to bend over when I was lucky enough to get some sort of vague bottom line number. ( Oh that's a dealer add on, it will cost you plenty, but I'm not telling you an exact number until after you sign. Overall bad experience on a Sunday afternoon. I'm happy to find another dealership to give my business to. More

I contacted this dealership by email and received a call from Jeff Sterns. I was looking for a 328 coupe. I arrive at the dealership and he immediately tryied to steer me to a 328 sedan instead because th from Jeff Sterns. I was looking for a 328 coupe. I arrive at the dealership and he immediately tryied to steer me to a 328 sedan instead because the lot was loaded with them and said that he can not come "close" to my price on a coupe. After alot of putzing around by the "salesman" that Sterns left me with, we finally sit down for a price. He proceeded to quote me $4,500(down) and $850 a month for a lease on a 328 sedan for 24 months. I held out my hand to shake the salesman's hand, which he refused, and I walked out. It wasn't over. The salesman and Jeff Sterns (Sales Manager) then ran after me in the parking lot and made bigger fools of themselves. Mr. Sterns said he quoted me that price for compliance reasons, a requirement he stated was because of black people. Apparently, he quoted ridiculous prices first to everyone and not just blacks so that he would not be charged with discrimination. He stated this 2 times. He went on and on for me to give him a price (which I already did on the phone) and to come back inside. While this is going on, the other salesman is chuckling and the sales manager laughs as well for no apparant reason, but I'm assuming it was at my expense, the customer. I drove off and did not go back inside. Unprofessional staff and ridiculously high prices that they try to sell to unsuspecting customers. Don't waste your time with this dealerhsip. More

Do not know why this place is still in business. Ego and rudeness to the max from the Salesman up to Salesmanager. Go to St. Pete BMW. Much nicer Saleman and management. Same cars at a better price and thei rudeness to the max from the Salesman up to Salesmanager. Go to St. Pete BMW. Much nicer Saleman and management. Same cars at a better price and their service department is much more modern and friendly. More

(Ferman Bmw) brakes your car, and won't own up to it. Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in m Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in my 31 years of owning a Bmw.Go to Bert Smith in St.pete, or Reeves in Tampa. More

My 1st visit has been a nightmare. Expecting to leave my car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was placed in was SOOOO dirty, like it had never been cleaned. What dealer puts people in dirty loaner cars? The Svc. Dept Mgr seemed very unaware of my car and it features. They started making up excuses as to why things didn't work. I will not go back to this dealer for service. I suggest others avoid them as well. More

Right hand doesn't know what the left is doing. I had to drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the ni drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the night before and pick up the loaner then. <br><br>Service dept was less than enthusiastic about helping me... now I have to reschedule... piss poor customer service. More