Ferman BMW

I’ve recently become the proud owner of a new BMW 335d, and had the pleasure of working with Tarek Kassem and Russ Schon. From the time of my first visit to your dealership, I was treated as if I were and had the pleasure of working with Tarek Kassem and Russ Schon. From the time of my first visit to your dealership, I was treated as if I were Tarek’s only customer. He spent time getting to know me, learning about my family, and thoughtfully answered all questions. I was treated to the most amazing test drive experience! Russ spent a great deal of time explaining all of the financing options, and on subsequent visits to the dealership went out of his way to make sure my needs were being met. My first experience with the service department was wonderful. My car was serviced and returned to me on a weekend. More

My wife and I have purchased three BMW's from this dealership in the past 7 months, a 2011 BMW 335i Convertible, a 2011 X5 5.0 and a 750Li all from Tarek. He is by far the best salesperson I have eve dealership in the past 7 months, a 2011 BMW 335i Convertible, a 2011 X5 5.0 and a 750Li all from Tarek. He is by far the best salesperson I have ever worked with, and in my opinion Ferman is by far the best BMW dealership in the Tampa Bay/St. Pete area. Compared to the other dealership in the area, you won't be treated by snobby sales persons and looked down upon if you walk in with flip flops and shorts. Their service department is top notch as well, and Matt (our Service advisor) always goes out of his way for us. More

Tarek was incredibly helpful. All of my questions were answered promptly. My business was appreciated. All promises were kept. Entire sales team was professional and courteous. I pass Reeves to go to Fer answered promptly. My business was appreciated. All promises were kept. Entire sales team was professional and courteous. I pass Reeves to go to Ferman because of the difference in service. . Thank you Ferman. More

Buying a car is very stressful. Mr.Venden was probably the only salesman I have ever dealt with that made me feel comfortable, relaxed and trusting. His friendliness and honestly were genuine. I am always the only salesman I have ever dealt with that made me feel comfortable, relaxed and trusting. His friendliness and honestly were genuine. I am always hesitant in what the "great" features of a car are. I did not feel that way with him. He showed me all the minute details of the vehicle. He new every inch of the three completely different cars I test drove He answered all the questions clearly without hesitation that I had concerning the quality, features, and financing of a BMW. I could not have asked for better customer service. After the sale he took total control of the delivery of the vehicle. He even made certain I had transportation back to my place of employment when I had to leave the car at BMW for the final detailing. He is an outstanding salesman that I would certainly buy another car from as well as recommend my friends to. In all the times I have had to purchase a car, Mr. Venden truly made this the best experience and least stressful I have ever had. I am sold on BMWs and do not see me ever purchasing any other type of vehicle thanks to Mr. Venden. Sincerely, Randall L Reddish More

Steve Venden and the staff at Ferman BMW were very friendly and easy to work with. As a 24 year old recent college graduate, I was intimidated by the thought of purchasing my first BMW on my own. Tha friendly and easy to work with. As a 24 year old recent college graduate, I was intimidated by the thought of purchasing my first BMW on my own. That fear quickly went away as soon as I met Steve. I wasn't treated like a customer, I was treated as if I was Steve's sixth son. His wealth of BMW knowledge and kind personality made my experience at Ferman a 10 out of 10. I will without a doubt recommend Steve and Ferman BMW to everyone I know. More

Mr. John Crapper made my experience at Ferman BMW (Palm Harbor) one of the most pleasurable car buying experience in 25 years. I was referred to John by a long time friend. He assured me John would take Harbor) one of the most pleasurable car buying experience in 25 years. I was referred to John by a long time friend. He assured me John would take great care of me, listen to my needs and ultimately make this car shopping fun and exciting (as buying a car should be). His approach was very genuine and he was interested in my knowledge of the 650i. He was able to take my knowledge and educate me on additional packages, options, differences between years. Within an hour he had a very clear idea of what year, color, price and option packages I was looking to purchase. Each week, John provided updates on cars available (in scope and similar scope). It took about 6 weeks but John came through with flying colors. He found me my dream car with 13,000 and the option packages we set as requirements. My final purchase went extremely smooth and ended with his General Manager coming out to greet my wife and I. In summary, John Crapper made my car purchase a wonderful experience and I would highly recommend him to anyone looking to buy a new or used BMW. More

WORST customer service ever. I was looking to purchase WORST customer service ever. I was looking to purchase a car online and found a used M3 that Ferman BMW had. Everything started off fine. I was ori WORST customer service ever. I was looking to purchase a car online and found a used M3 that Ferman BMW had. Everything started off fine. I was originally working with Adam and he was professional, knowledgeable, and friendly. After we negotiated a price, Adam's sales manager, Jeff Sterns, took over and it was all downhill from there. Jeff wasn't able to answer any of my questions regarding the process of purchasing a car online so I ended up doing most of the research myself. I was always contacting Jeff for follow-ups and his responses in his e-mails were short and very impolite. Overall, Jeff was very unprofessional. Although he talked like he was in the car industry his entire life and knew everything about the business, Jeff didn't know the most important thing...CUSTOMER SERVICE. After all the e-mails and phone conversations we had, Jeff made it clear to me that he was inexperienced when it came to online sales and more importantly, customer service. Whether someone is looking to purchase a $250k car or a $25k car, they should be treated with the same quality level of service and respect. Ferman BMW lost a sale because of Jeff Sterns. I took my business to Fisher BMW of Silver Spring, MD and purchased a car from them. My car is now being shipped. More

This is my third BWM that I've bought from Ferman. One could not ask for a finer group of people in all phases of sales and service. I especially wish to thank Terek Kassem for help with my latest purcha could not ask for a finer group of people in all phases of sales and service. I especially wish to thank Terek Kassem for help with my latest purchase. I wish there was a way to give a higher rating than a five for all the great things he does with this Dealership, and with the Dealership, itself. I have never been to the Dealership when everyone wasn't smiling, from the sales staff to the service personnel and even the lot boys. I highly recommend both the Dealership and especially, Terek Kassem to anyone even interested in purchasing a new or used BMW in the state of Florida. Skip Sponheim More

While we own three (3) BMWs and have utilized the service department at your dealership, the 2007 328i was our very first purchase from Ferman BMW of Palm Harbor. Thanks to Mr. Tarek Kassem it was a pleasur department at your dealership, the 2007 328i was our very first purchase from Ferman BMW of Palm Harbor. Thanks to Mr. Tarek Kassem it was a pleasurable experience. He was extremely helpful, eager to meet our needs and accomodate our requests and expectations. In addition, Mr. Kassem made the purchase smooth and was quick to help with any issues that arised during and after the purchase. We were very happy to work with Mr. Kassem and because of how well he represented Ferman, leaving a lasting impression, we will continue our business with Ferman for any future purchases or leases. More

This dealership is an absolute nitemare. My wife and I purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealers purchased a 2007 328I. I already have a 2006 325I that I purchased from Reeves BMW, so it was interesting to see the diffence between the two dealerships. The sale of the car was OK. They tried to get us to put 9,000 down with a 600 monthly payment which was a joke. After threatening to leave they came down to a reasonable price. There were several issues that the 151 poing certified pre-owned inspection missed, including a headlight out and the side mirrors did not work. Took the car back and was treated rudely by the receptionist who could not be bothered because she was on a personal phone call. Dealing with Eric Perkins in service was another sub par experience. He hands me the keys to a loaner which I had to search the parking lot for because it was not where he said it was. It was filthy. I was told the car would be done the same day. Five days later I was going to get the car and take it to Reeves, but the finally got it done. My wife was treated rudely when she went to pick the car up. Steve Venden tried to tell her she owed $400 after the sale was already complete because the payoff of her trad in was not what he thought it was. At the time of the purchase he was rushed so he did not get the right information. So, when I told him she would not pay it he said they would just take my $100 referral gift and call it even. AVOID THIS PLACE. WOSRT LUXURY CAR DEALERSHIP I HAVE EVER EXPERIENCED!! I guess I am spoiled because I am used to quality service I get a Reeves for my car. More