Ferman BMW

Good sales and service, BMW Genius Recently purchased our third CPO BMW @ Ferman in last 10 years. As usual, sales (Mary Keller and Gary Mack) did a great job. Best surprise was the " Recently purchased our third CPO BMW @ Ferman in last 10 years. As usual, sales (Mary Keller and Gary Mack) did a great job. Best surprise was the "BMW Genius" service (Kenny Russell) who twice provided us with personal, face to face explanation and demonstration of using the features of the car. One of the reasons we considered purchasing the BMW is that the Ferman (repair) service is well organized and friendly (if a bit expensive). More

Connecting my phone, Kenny is the Genius I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only pa I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only paired my phone, he got rid of the old device from the car and taught me some cool things I didn't think were even possible with my vehicle. After he did that he invited me to the lounge while he got my vehicle washed and vacuumed as a courtesy and it came out great. When I need my next service done I will be sure to bring it to ferman bmw, they treated me well here. More

I'M A BELIEVER!!! Today I went in to service my X1, I met Kenny Russel who is the Genius, yes that his job! he told me about the app for my phone and helped me install Today I went in to service my X1, I met Kenny Russel who is the Genius, yes that his job! he told me about the app for my phone and helped me install it, its called BMW remote its great APP for a smart phone. He offered to show me how to do things with my car that I don't know how to use..I will be back next week for that! I am very pleased with his service and all the Staff there are amazing and helpful.Thank you Kenny! ....and the Bagels and Cream Cheese is just another plus!! More

Best BMW dealershio in Tampa Bay I have purchased 4 vehicles at this dealership in 8 years. Ferman always does what they can to make your time at their establishment as comfortable an I have purchased 4 vehicles at this dealership in 8 years. Ferman always does what they can to make your time at their establishment as comfortable and pleasant as possible. Buying a car is not always delightful, but the knowledgable staff and salesmen will make you as relaxed as possible through the whole experience. Every time, Steve Venden really did everything he could to ensure we received the best deal and were put in the vehicle that best suit our needs. Even after your purchase, you can count on their BMW genius, Kenny Russell, to be available and willing to answer any question you may have with the technology in these amazing vehicles. More

Purchase Experience I recently purchased a BMW at this dealership and had a wonderful experience. I was not expecting anything less because Joe was my salesperson and he I recently purchased a BMW at this dealership and had a wonderful experience. I was not expecting anything less because Joe was my salesperson and he is absolutely wonderful. Always looking out for the customer and goes above and beyond to ensure you are satisfied. Kenny Russell is truly a BMW genius and he also provided exceptional service. Kenny was patient and took the time to go over the vehicle with me. The customer service experience at Ferman BMW is always top notch and this time around was no exception More

Purchase experience I purchased a 2013 BMW 650 I recently and Brian Gains was my salesperson and Kenny Russell spent over an hour with me going over all the features and I purchased a 2013 BMW 650 I recently and Brian Gains was my salesperson and Kenny Russell spent over an hour with me going over all the features and showing me how to use them. It was an excellent experience and I would recommend both individuals. Debbie Squier More

Another BMW from Steve Venden We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is str We purchased our last three cars from Steve at Ferman BMW, and they have been the best three car-buying experiences we have ever had. Steve is straight forward, honest and fair. To Steve, more important than making another sale, is for you, his customer, to be happy - not only happy with your new car, but also with the experience of the purchase. If we did;t really believe this we wouldn't take the time to do this review. If you are looking for a positive car-buying experience, we highly recommend Steve Venden at Ferman BMW. More

Even though I have taken my car twice for repairs, they did The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost h The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost had me NOT notice that they did not fix one of the items that I brought my 650i in for. They have amazing customer service and treat their customers with the utmost respect but they will have to improve greatly on actually honoring the time and requests of their customer. They tend to offer more excuses than repairs and that is a waste of my time and influences my next purchase of a luxury car hugely. I hope the service manager gets on top of this as this dealership has a lot to offer. More

Supurb experience Dave haro gave me a great experienced. Very non pressure question based selling, absolutly professional. Kenny Russel is the epitome of great customer Dave haro gave me a great experienced. Very non pressure question based selling, absolutly professional. Kenny Russel is the epitome of great customer service. Kenny goes above and beyond, management should put him on the sales floor asap. More

service Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of m Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of my vehicle. He goes out of his way to get the answer to my question. More