Ferman BMW

Marcos and Kenny!! Words can't describe how great my experience was when shopping for a car at Ferman BMW. I bought a white 2016 228i w/ M sports package and love it!!! Words can't describe how great my experience was when shopping for a car at Ferman BMW. I bought a white 2016 228i w/ M sports package and love it!!! This was my first time buying and getting a BMW. Marcos Villas (client advisor) and Kenny Russell (BMW Genius) were amazing!! Marcos was really great to work with and had great knowledge on the cars. He is very welcoming and made the shopping experience easy. One thing I really liked was he was very patient with me due to my indecisiveness on what I wanted in a car, but he took it like a trooper! Best sales person to work with and I recommend anyone to him if you are interested in buying new or used cars so ask for him!! Also, can't forget about the BMW Genius guy, Kenny Russell. He is the man to go to or I should say your best friend when you have no clue how to work the specs on your BMW. There is a reason why he is called a BMW Genius because he knows it ALL. I'm very tech savvy and can easily figure out what each spec does, but I definitely had trouble figuring out how to use my car. I prepared a list of questions for Kenny and he was able to answer all of them (well I did get him on one thing he didn't know about lol), but the tutorial he gives on your car are great and fun to learn. He showed me things I didn't even know about that I could do and I'm grateful for that. Overall for a first time buyer, I must saying it was a great experience! The staff are amazing and they make you feel welcome. More

Great Sales Experience! I just wan to thank Marcos and Ferman BMW for everything they did in trying to find my car. They had my best interest right from the start. They wer I just wan to thank Marcos and Ferman BMW for everything they did in trying to find my car. They had my best interest right from the start. They were concerned about my needs and didn't have me settle just for another car. They made every effort to get the car I wanted given the rare options and color available in the market place. I want to thank them for everything they did and I would definitely buy another car with Ferman and specifically seek out Marcos for his courtesy and expert service? Charlie (Palm Harbor) More

BMW Genius Kenny My husband and I both had a great experience at this dealership. In particular, Kenny was a great resource for all the bells & whistles on my new BMW My husband and I both had a great experience at this dealership. In particular, Kenny was a great resource for all the bells & whistles on my new BMW X1. I use all of his tricks and they make my car even more fun. Thank you Kenny for taking the time to explain everything so well to me. More

BMW Genius I recently purchased a 2016 750i and understanding all the technology on this car can be daunting but Kenny Russell, the "BMW Genius", was very adept I recently purchased a 2016 750i and understanding all the technology on this car can be daunting but Kenny Russell, the "BMW Genius", was very adept at getting me up to speed before I drove off with my new car. This model had only been out for a couple of months and contained a lot of new technology but Kenny was impressively knowledgeable. He has made himself available for any follow up questions. More

The Salesman, Marcos and the BMW Genius, Kenny My salesman, Marcos and the BMW Genius, Kenny provided excellent customer service when I made a recent purchase at this dealership. Marcos was patient My salesman, Marcos and the BMW Genius, Kenny provided excellent customer service when I made a recent purchase at this dealership. Marcos was patient and answered all my questions in a very professional manner. Kenny took two hours with my wife and I to thoroughly explain all the features on our new BMW. He was very pleasant and informative throughout the process. More

Easy, Enjoyable and Happy! I enjoyed working with Steven Venden, on the Purchase of my New 740i. It was Custom Built for me, with many upgrades and new experiences. I am very I enjoyed working with Steven Venden, on the Purchase of my New 740i. It was Custom Built for me, with many upgrades and new experiences. I am very excited to drive my New Car and let people know where they can purchase there new vehicle!!!!! More

New BMW 750i Kenny Russell and Mary Keller were outstanding to deal with on my new car. Brian the service director is to be commended for his great communication a Kenny Russell and Mary Keller were outstanding to deal with on my new car. Brian the service director is to be commended for his great communication and being a great representative of Ferman BMW. I would highly recommend all these individuals to anyone looking to purchase a new car. More

Wonderful Experience! Had a terrific experience purchasing two new vehicles from Ferman BMW. My wife and I found the whole process to be low-pressure, informative, and enj Had a terrific experience purchasing two new vehicles from Ferman BMW. My wife and I found the whole process to be low-pressure, informative, and enjoyable. Our Client Advisor, Robert Chodorowski, made us feel at home, welcome, and at ease with the whole process. His knowledge of BMW products is impressive. Kenny Russell, our "BMW Genius," did a wonderful job explaining all the features of our new vehicles. We can heartily recommend Ferman BMW, and Robert and Kenny. More

Great Experience Like most people I love cars but not the experience of dealer interactions. I just purchased a M235i and love the car. I told the sales person Brian G Like most people I love cars but not the experience of dealer interactions. I just purchased a M235i and love the car. I told the sales person Brian Gains that I would prefer to go home and figure this car out on my own. I'm usually pretty tech savvy. Not this time- I needed help. The help I needed was a great excuse to drive my car back to the dealership the following day. Ken Russel assisted in answering all of my questions about the many electronic features . He was very knowledgable and patient. I am confident that Brian would have taken care of me during delivery because he was very kind and nice to deal with during the purchase. My advice is let the salesman help you when offered. If not- you will find yourself back at the dealer. If you are fortunate enough to have Kenny's assistance you will still be okay! More

Kenny Russell We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our q We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our questions. He also washed and waxed our vehicle. The customer service there is second to none. More