Ferman BMW

340i replacement After my car was damaged by Ferman service/Car wash whom ever I spent three weeks back and forth trying to get it fixed as it was 3 weeks old. Eventua After my car was damaged by Ferman service/Car wash whom ever I spent three weeks back and forth trying to get it fixed as it was 3 weeks old. Eventually frustration took over, and Robert helped me find a better replacement. I suffered great financial loss, and will def not be coming back to Ferman for my future BMW needs. But overall Robert was excellent with helping me resolve a problem the dealership should have taken ownership. Like the Porsche’s my family will be buying BMW’s at BertSmith. Again, Robert was great sales manager really didn’t give me anything worth while for my car in 4 weeks total I lost 10k because your service department is terrible at best. Regards, More

Great Experience Brought my sons 03' 325Xi in for some work. They did a great job on the car, treated us great, and made us feel very comfortable with a dealer experi Brought my sons 03' 325Xi in for some work. They did a great job on the car, treated us great, and made us feel very comfortable with a dealer experience. Returns calls very quickly, and very clear and concise on repair work. At one point even pointed something out something that was minor and not needed for immediate repair, but mentioned that down the road it could become an issue. Didn't feel pressured at all on repairs. Great Experience! More

Non haggle car buying experience! We spent a lot of time to find out a perfect car. But only in Ferman BMW dealership we found the person who was able to solve all our car buying need We spent a lot of time to find out a perfect car. But only in Ferman BMW dealership we found the person who was able to solve all our car buying needs. We had a limited budget and a lot of important things of our future car. Alex Senko was amazing!!! He found an exelent car in another city and he was able to bring car to the dealership we need. Alex Senko and Phill Bennis offered a good deal for us and we decided to buy this car. While we're doing paperwork Alex had the car fully detailed and stay with our kid. Then we had one more problem we can't pick up the car because we hadn't an extra driver. Alex helped us and delivered car to our house, made us happy. We will definitely come back to buy our next car. Thank you so much for your business. More

Love Ferman! I can't say enough nice things about my Ferman BMW experience. Alex Wolf was amazing and helped me find the BMW of my dreams. Alex was professional, c I can't say enough nice things about my Ferman BMW experience. Alex Wolf was amazing and helped me find the BMW of my dreams. Alex was professional, caring, and attentive, paying attention to the details that were important to me on my new car. Phil Bennis and Scott made the optimum financing happen for me and kept me within my target budget. Alex Villarreal spent over an hour with me educating me on all the details of my new car and was extremely knowledgeable and professional. I would recommend these gentlemen to anyone looking for a new BMW, and this dealership is top notch! Thank you all for taking the pain out of car buying. More

Exceeded My Expectations The team here works very well together. Starting the process with Phil Bennis(manager)who kept in contact through the whole process. He actually spent The team here works very well together. Starting the process with Phil Bennis(manager)who kept in contact through the whole process. He actually spent the time to find the best rate to reach the target price which was beyond my expectation. The sales person Mary Keller who worked side by side with Phil kept me up to date with everything and had the car ready for pick up. Mary even went out of her way to make me comfortable and feel at ease. Next on the team is Erin Chaparro who made sure that I understood what all the paper work represented and handled any questions that I had. Lastly I had my own BMW Genius(Alex Villarreal)come out and explain all the features and show me how to use them. Like I said the team here works well together to get to one goal, THE BEST CUSTOMER EXPERIENCE. Thank you again to all who helped me More

Extra touch We stopped in just before closing and Steve could’ve not been more gracious and accommodating . He treated us as though we were buying a brand new We stopped in just before closing and Steve could’ve not been more gracious and accommodating . He treated us as though we were buying a brand new expensive car even though we were only looking at used . More

Best BMW experience By far the best BMW dealership I've had the pleasure of dealing with. Everyone was down to earth and really nice. No snobs here just helpful and nice By far the best BMW dealership I've had the pleasure of dealing with. Everyone was down to earth and really nice. No snobs here just helpful and nice people. We traveled all the way from Nashville and glad we did. Our future BMW purchases will be from here and here only. More

Excellent experience and follow up Didn’t expect to walk into the dealership and walk out with a car, but we had a fantastic and easy experience. Robert was very helpful and incredibly Didn’t expect to walk into the dealership and walk out with a car, but we had a fantastic and easy experience. Robert was very helpful and incredibly easy to work with. Even follow up was excellent. There was no sales pressure from either Robert or the Sales Managwr who checked how we were doing throughout without the usual “Let me send my manager over.” Highly recommend. More

Service was excellent. Kenny was great to work with. He showed patience and helped get me to a deal that I could work with without pushing or forcing me into anything. His k Kenny was great to work with. He showed patience and helped get me to a deal that I could work with without pushing or forcing me into anything. His knowledge and great understanding of what my needs were, was excellent. More

ML350 Purchase Both Scott and Bob made purchasing my dream car a breeze! I purchased an ML350 and I truly couldn’t be happier with both my decision, as well as the c Both Scott and Bob made purchasing my dream car a breeze! I purchased an ML350 and I truly couldn’t be happier with both my decision, as well as the care I received while making this decision. Excellent service and I will definitely be back in the future! More