Ferman BMW

All I can say is run as fast as you can away from this dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW w dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW where I purchased my prior BMW, they at least have their stuff together and I was in and out in less than an hour (including test drive and visual inspection). First and foremost, the salesman, Steve, claimed to be an "expert" on the particular vehicle I went to look at as he currently owns the same model. He was anything but an expert about it even giving me wrong information about basics like how much horsepower the car had. I specifically asked if the car had any dents or dings and if both key fob keys were included with the vehicle, to which I was told the salesman had personally inspected the vehicle and found no dents or dings and that the car had both keys with it. Since I was inspecting the vehicle in the rain, I took him at his word about it (shame on me). Then came time to interact with the financing department. I had already been pre-approved for a loan well in excess of what I was going to finance and had my lender, Bank of America, send them over what they needed. I was told that they were a preferred lender for BoA by both the dealer and BoA so the transaction should have gone flawlessly. It went anything but. I showed up to pick up my vehicle a few days later expecting the paperwork and everything to be in order so I could just sign and drive. Instead, I sat around for almost an hour while they tried to figure out how to process a loan through BoA. During this time I had my insurance company fax over the insurance on the vehicle, only to be harassed by their manager about the paper that had been faxed over and how it did not list me as an insured on the policy. Except that in the notes section on the bottom of the one page document my insurance company faxed over it stated that almost verbatim. He just did not bother to read anything on the page. After getting the paperwork signed and everything in order, I was handed one key fob key and one cheap plastic garbage key. Clearly I had asked before purchasing the vehicle if it had two key fob keys with it and I was assured it did. After some back and forth the dealer agreed to put in an order for the second key fob key at their cost, but a month later I still do not have that key. At this point, because the dealer had wasted so much of my time, it was nearing closer and closer to rush hour and I had a 2 1/2 hour drive home so I wanted to get out to avoid as much traffic as I could. At that point I was consistently talked down to by my salesman, Steve, who wanted to "show me how to work the vehicle". Not only is this not my first BMW, but I had also told him that I was fine and did not need any explanation and that I wanted to get on the road to avoid rush hour. Instead, he took the one key to the vehicle and followed me out to the car trying to do exactly the opposite of what I expressed I wanted to do. Now the real entertainment starts as the finance department of the preferred lender for BoA never had me sign the loan agreement. I figured they knew what they were doing and that BoA would mail me the agreement. A few days later I was contacted by the finance department that they needed my signature on the loan documentation. I said no problem, send it down and I will have it taken care of. When I received the loan documentation, they had INCREASED THE TOTAL PRICE OF THE VEHICLE FROM THE ORIGINAL WRITTEN SALES AGREEMENT WE SIGNED DAYS BEFORE. This fraudulent action obviously caused me to call them immediately and explain that we had a binding deal at an agreed upon price. After numerous exchanges back and forth, I was able to get them to bring the price back down to our original agreement and send me new documentation. Never in my life have experienced such a shady and unethical business practice. When I got the vehicle home and began my thorough detail I noted that the car had two spots where rust was forming under the paint, numerous dents and dings on the body panels, and that the car had an intermittent starting problem. I would NEVER purchase a vehicle from this dealership again and would warn anyone to stay as far away from this dealer as possible. As I stated earlier on, take your business to Reeves BMW. You will be much more satisfied with the car you purchase and with the overall experience. More

After having some bad experiences with other dealerships, I was so happy that I found Ferman BMW in Palm Harbor, Fl , from the beginning I was treated with courtesy and respect. I was a little apprehensive I was so happy that I found Ferman BMW in Palm Harbor, Fl , from the beginning I was treated with courtesy and respect. I was a little apprehensive buying a car by myself but my advisor John Grima was wonderful . He was up front and honest and I truly believe he had my interests in mind. I am so happy with my BMW (my first one!) Also the business manager Eric Lane was great as well. No pushy salesmen here. Thank you so much John and Ferman BMW for the best car buying experience I have ever had. Kelly Rivenburgh More

I waited a long time to buy the car of my dreams, after some horrible experiences at other dealerships ,I pulled into Ferman BMW of Palm Harbor,from the beginning I was treated with respect , I did not fe some horrible experiences at other dealerships ,I pulled into Ferman BMW of Palm Harbor,from the beginning I was treated with respect , I did not feel rushed. My advisor John Grima answered all my questions , I felt completely comfortable and confident .A special thanks to John I felt like I was talking to a friend. Thank you Ferman BMW for the best car buying experience I have ever had . Kelly Rivenburgh More

Our plan to purchase a pre-owned Mercedes Convertible, that had been traded in to Ferman BMW was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the de that had been traded in to Ferman BMW was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the dealership to see the car!! Steve's professionalism, integrity, honesty and follow through made all the difference! He resurrected the deal and we purchased the car. Steve had the car detailed to where it looked like new. He followed through with our independent mechanic to insure that all issues with the car had been fixed. Steve's attention to details and desire for customer satisfaction are amazing! We would definitely utilize Steve for any auto purchases in the future. We would recommend him to anyone looking to purchase a new or pre-owned car from Ferman BMW! More

Steve Vendon is a great guy! After seeing the car on Autotrader, we had to go see it at Ferman BMW and fell in love instantly! He took his time and worked out a great price for us to take the car home a Autotrader, we had to go see it at Ferman BMW and fell in love instantly! He took his time and worked out a great price for us to take the car home and make a dream come true! More

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not know the answer to my questions concerning the problem with the vehicle of course he lacks customer skills. He was talking to me in an arrogant and inflexible manner and he seemed annoyed that I had to complain abut my vehicle. What this dealership needs to realize is that WE PAY for our cars and we demand to receive the quality of the vehicles as well as the quality of the tech service. It is unfortunate to say the least that such a large dealership has offered the service department to someone like Brian More

I was looking for a 2013 BMW 528i to lease. I was having my 2008 535i serviced and stopped in to get some information on leasing a new 528i. Alan, the sales manager came out to greet me and said he would ge my 2008 535i serviced and stopped in to get some information on leasing a new 528i. Alan, the sales manager came out to greet me and said he would get a sales person to help me right away. Mary Keller came over to introduce herself and took me to her office to get some general information on what I was looking for. I told her I was planning to buy/lease a new vehicle in the next 30 days. I described the model, color, and features I was looking for in the 528. She had a car on the lot that met all of my requirements. She is a very good listener - I didn't have to repeat myself and she respected my time constraints. She took the time to explain all of the new features of the new 528 even though I was driving a 2008 535. I was surprised at how many new/different features there were. She then had me test drive the car. After the test drive she asked if I was considering the car today and that she would talk to Alan and work up the deal. I told her I had to get back to work (I had brought my car in for service and didn't have any more time to spend at the dealership). I told her where I wanted my lease payment to be and provided the payoff for my 2008 which I wanted to trade-in. She said she would work aggressively on the deal and get back to me shortly. Over the next couple of hours I received a phone call and a series of text messages from her as we negotiated the deal. We agreed on the numbers and my wife and I went to the dealership to sign the paperwork. The good experience continued at the dealership. Mary took the time to show my wife all of the 528i's features she had shown me earlier. She helped both of us sync our phones, set our seat and mirror preferences, download our music while getting comfortable with our new car. My wife and I went into Rob's office to sign the lease paperwork. He was pleasant, professional and took the time to answer all of our questions. We were in and out of his office quickly. I have bought many many cars over the years. My experience at Ferman, specifically with Mary (along with Rob and Alan's assistance) was the best car buying experience I ever had. Sincerely, Tim Cinello More

Buying a car at Ferman BMW was a delightful experience! After spending several weeks looking at local dealerships for a 1 or 2 year old luxury type car, we found Ferman BMW to be by far the best! Our sales After spending several weeks looking at local dealerships for a 1 or 2 year old luxury type car, we found Ferman BMW to be by far the best! Our sales person, Brian Gains, was polite, professional, and knowledgeable. He answered all of our questions and was responsive to any calls or texts we sent him with questions but he was never overbearing. We almost felt harassed by some other dealerships, but Brian was respectful and professional at all times. After a thorough search, I returned to Ferman BMW and bought a car because no one else could even come close to their deal. I am thrilled with the car and the car buying experience! More

I had a great overall experience. The individuals I worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! More

My experience at Ferman BMW in Palm Harbor, Florida was My experience at Ferman BMW in Palm Harbor, Florida was exceptional. Exceptional in a way to the memory of my first purchase of my BMW. My salesman My experience at Ferman BMW in Palm Harbor, Florida was exceptional. Exceptional in a way to the memory of my first purchase of my BMW. My salesman, Mr. Steve Vendon, made me feel that I was making a new friend rather than a meeting a salesperson. I feel he was more excited about me purchasing a BMW than I was. I will always remember how he made me feel about purchasing my first BMW. Through his excitement and explaining to me his owning a BMW for years, I felt I was joining a new exceptional group, a family, of BMW owners. He impressed me with his attitude. The test drive was impressive. The test drive took place in the pouring rain. The best time to take a test drive. Steve showed-off the superior engineering of the vehicle. I was extremely impressed. I was sold there alone on that itself. I knew he was extremely busy with me and two other customers. I did not mind waiting on him as he did the best he could do under the circumstances. He apologized many times for not giving his full attention. I understand have been in the customer service for several decades. His supervisors had been whispering in his ear that they were concerned about me waiting on him to take care of the other customers. I had no problem with that. Steve also stuck around to the end of the business day to explain to me the initial details of setting-up the features of my new BMW. He made me feel very welcome and comfortable to contact him any time after I left with any questions that should arise as time brings. Steve used common sense from his experience on knowing what additional features I would want in a new vehicle, such as, the protection on the outside of the vehicle as well as protection on the inside. The whole overall experience was very impressive, from the showroom floor, test drive, financial service, all the way to drive my new BMW home. More