Ferman BMW

BMW X1 2018 I love my new BMW X1 and the salesman Steve did a good job getting the price I was comfortable with however it was a battle of negotiation to get to t I love my new BMW X1 and the salesman Steve did a good job getting the price I was comfortable with however it was a battle of negotiation to get to that price. I don’t like the back and forth and it made me uncomfortable and took away from that “getting a new car” happiness. I set the expectations upfront that I was over on miles on my lease and it was thrown in my face numerous times about how it lost the dealship money More

Great buying experience Steve Venden was great . We made an apointment with him he was there waiting for us to arrive. He listened to what we wanted with a car and showed us Steve Venden was great . We made an apointment with him he was there waiting for us to arrive. He listened to what we wanted with a car and showed us exactly what we wanted. Within three hours we were in our new car driving home . I would recomend Steve to anyone looking to buy a new BMW. More

Customer Appreciation Day Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associat Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associate regarding a trade in of my present model. Both men were courteous, professional, and helpful More

Service The service department provides excellent service, expert knowledge, and dedication to getting the job done in a timely manner. I highly recommend thi The service department provides excellent service, expert knowledge, and dedication to getting the job done in a timely manner. I highly recommend this service department. More

Good experience, smooth process I visited the dealership after seeing a pretty decent deal on a used Buick. I needed a car that was easier to get out of, as I just had back surgery a I visited the dealership after seeing a pretty decent deal on a used Buick. I needed a car that was easier to get out of, as I just had back surgery and my sports car sat too low to the ground to continually drive daily. Although the first offer for a trade in value for my car was a bit insulting, the manager then recanted and gave me a reasonable offer. The buying process was quick and easy. The only real complaint I have is the dealer fee. It was outrageous, I have never seen a dealer fee that high in all dealerships I have visited. I’d like to thank Dan, he was a great salesman. Not too pushy, but understood that the deal had to work for both parties in order for it to happen More

Ease of service visit, and excellent customer service! Ferman BMW makes any service a good experience. My visit was for a nail in my tire, they set an appointment for the same day. The staff is very resp Ferman BMW makes any service a good experience. My visit was for a nail in my tire, they set an appointment for the same day. The staff is very respectful, friendly and accommodating. More

Great service Always have top notch service at FERMAN MINi over these past 10+ years since I bought my 1st of 4 MINIS. A bunch of great friendly people is the norm Always have top notch service at FERMAN MINi over these past 10+ years since I bought my 1st of 4 MINIS. A bunch of great friendly people is the norm there in all departments I’ve had contacts with. More

Great service! We had wonderful service thanks to Douglas Wilder our Service Advisor! He was very knowledgeable and kept us informed. I would definitely recommend We had wonderful service thanks to Douglas Wilder our Service Advisor! He was very knowledgeable and kept us informed. I would definitely recommend Ferman BMW. More

Great Service . Great experience. Great people. Easy to schedule appointments Gave me great information about my car, and had the additional items I was looking for . Great experience. Great people. Easy to schedule appointments Gave me great information about my car, and had the additional items I was looking for in the Parts Department. More

Timely service Had an issue and they handled it timely and they had the car back quickly. Kept me updated all through the process and made sound recommendations. I Had an issue and they handled it timely and they had the car back quickly. Kept me updated all through the process and made sound recommendations. I have owned BMW’s and Mini has the same great service. Thanks Mini! More