Ferman BMW

Customer service at its best. I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to de I just purchased my first BMW today and I can only say that the guys at Ferman BMW made it a great experience. Steve, my sales agent, was great to deal with and gave me one of the best drives that I've ever had. After the purchase, Kenny Russell gave me a great walkthrough of all of the features of my BMW. He hooked up my phone through bluetooth, showed me how to stream music, and walked me through literally all of the configuration menus and explained them all in detail. It was truly a great customer experience. Ferman has definitely guaranteed their position as my BMW dealer! More

The Genius Appointment Kenny Russell gave us a great tutorial on my brand new car. There were things that I still did not know about my car and was amazed to see how they wo Kenny Russell gave us a great tutorial on my brand new car. There were things that I still did not know about my car and was amazed to see how they work. No wonder why he's a.k.a. the "Genius Guy." More

Customer Service Excellence I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The customer service was top notch and everyone was more than friendly. Gar I recently purchased a 2016 BMW 228i from Ferman BMW in Palm Harbor, Fl. The customer service was top notch and everyone was more than friendly. Gary Mack, Sales and Kenny Russell, BMW Genius were second to none. Kenny took time to educate me on all the functions of the 228i which made my overall experience a positive one. These guys are top notch and if you are considering buying a BMW I would highly recommend these two gentlemen to be part of your experience. More

My First BMW Buying Experience What a first class buying experience! I found a couple of certified pre-owns that I was interested in, online, with some amazing pricing! I called the What a first class buying experience! I found a couple of certified pre-owns that I was interested in, online, with some amazing pricing! I called the dealership and made an appointment to come in the next day. When I arrived, I was immediately greeted and was never sat in a waiting area. KARL and ROBERT went above and beyond to make sure I was satisfied with my trade in options, pricing, etc. Robert walked my through the different features and benefits of the BMW 3-series models. Long story short, I bought a 328i the very next day. KENNY and MARCOS had me in stitches laughing the whole time, a personally helped unload my trade in vehicle and get me settled into my new car. As I was going over the paperwork in Finance with ERIC, they were detailing the entire car for me and getting me a full tank of gas! Eric went over the amazing benefits of BMW, such as key loss protection, rim/tire protection, etc. Overall, a 10 experience. I have an appointment to go back this week, and work one-on-one with Kenny (the BMW Genius) to learn all the tricks of my new ride! More

Kenny Russell is THE man! Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for the past twelve years, we are now loyal BMW drivers. More

This is my first BMW Convertible! Thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific! Thanks to Kenny Russell, my BMW genius, I am able to use the many aspects of technology in my beautiful new car. Kenny is terrific! More

Genius Kenny Russell I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome job Kenny!!!! Because of people like him, I will keep coming back!!! Lets not leave out Jaimie and Paul in service. Both were so on top of things awesome experience More

Exceptional Service I had an exceptional experience at this dealership. Steve Venden was professional and very knowledgeable. He spent a lot of time explaining details an I had an exceptional experience at this dealership. Steve Venden was professional and very knowledgeable. He spent a lot of time explaining details and answering all of my questions (and I had a lot!). He kept in close touch in every step of the way, locating the perfect car for me that was out of state. His enthusiasm about the brand is absolutely contagious. I even saw him working on his day off. Thank you! Kim B More

New car purchase This was our second car purchase from Ferman BMW. We had Bill Simon as our sales advisor twice. He is exceptional and although we understand he is g This was our second car purchase from Ferman BMW. We had Bill Simon as our sales advisor twice. He is exceptional and although we understand he is going to retire, we will miss him. He was very professional and always followed through on what he promised. It was a pleasure to work with him. During our second purchase we met Kenneth Russell. He seemed very knowledgeable about our car as well as personable. Even though this was our third three series, he managed to teach us new things. He seems very enthusiastic about his work which is an added plus. More

Great Customer Care! My experience has been great here. As a first time customer I was shown the customer care that is expected and more. Kenny and Mary have gone above a My experience has been great here. As a first time customer I was shown the customer care that is expected and more. Kenny and Mary have gone above and beyond to help whenever they can and make Ferman a welcoming environment. Thanks! More