Ferman BMW

An update to this review is pending An updated review will be written upon completion of agreement. Additional details will be provided at that point. I've updated this to 5 stars for no An updated review will be written upon completion of agreement. Additional details will be provided at that point. I've updated this to 5 stars for now. More

Service and CPO warranty This dealer can gone above and beyond in standing behind their CPO warranty in my first 12 months of bmw ownership. After a rocky start with my first This dealer can gone above and beyond in standing behind their CPO warranty in my first 12 months of bmw ownership. After a rocky start with my first service manager, the have taken care of me on all fronts. Probably customer for life at this point if it keeps up. The wife needs a x3! More

New Mini Convertible S Convert! Best experience car shopping in decades! Jack and the Ferman team are exceptionally knowledgeable and helpful about their cars! This was by far one of Best experience car shopping in decades! Jack and the Ferman team are exceptionally knowledgeable and helpful about their cars! This was by far one of the best car shopping experiences I've had in decades and you know how hard that can be! More

I love my 2008 M3 e93 Have been looking for a place that listens to its customers (because some of them actually do know a bit).. where employees know what they’re doing an Have been looking for a place that listens to its customers (because some of them actually do know a bit).. where employees know what they’re doing and the atmosphere is friendly.. think I found it!! BTW.. on my last visit I told Douglas the pricing was a little high compared to other dealerships, he corrected it! I also had a trim piece damaged, no questions, no problem.. taken care of.. !! More

Amazing First Time BMW Experience I have never had sales reps as wonderful as Mary and Ryan. They were so kind and patient with us as we pondered purchasing 2 certified preowned BMWs. I have never had sales reps as wonderful as Mary and Ryan. They were so kind and patient with us as we pondered purchasing 2 certified preowned BMWs. They took the time to make sure we understood how to use the many features of the vehicles we were buying. The experience was so great that they have made me a lifelong customer. More

5 Start Thank you for the 5 star service. The service department was wonderful, welcoming and a pleasure to do business with. The service was streamlined and Thank you for the 5 star service. The service department was wonderful, welcoming and a pleasure to do business with. The service was streamlined and Cesar Tereso took time to explain the processes and timeline. More

Serious issues that could kill people My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times. I bought this "certified pre-owned" vehicle about a year ago and have had nothing but trouble with it. So far I've had to have the battery replaced, dashboard replaced, and most recently a broken steering shaft, plus other not so major issues. I am terrified to drive my children in this car. None of these issues should happen on a car that's only 4 years old and supposedly "certified". I contacted BMW corporate office and they have no interest in helping me get a safer vehicle. I was offered one monthly payment for the 7+ times I've had to be inconvenienced by requiring service - not to mention a broken steering shaft could have killed me, my children, or someone else! I would not recommend BMW to anyone. It will the biggest waste of money you've ever spent! I plan to contact an attorney and pursue this further. More

Great experience so far Cesar was great!! Getting in and out of service is quick. Great lounge area. So far they have my business from now on but that could change depending Cesar was great!! Getting in and out of service is quick. Great lounge area. So far they have my business from now on but that could change depending on how long my car will last. Used to be a Toyota guy now I am a bmw customer More

New problem I now notice an oil leak that I did not have before the service.I am returning to New York and do not have time to get it fixed.what recourse do I hav I now notice an oil leak that I did not have before the service.I am returning to New York and do not have time to get it fixed.what recourse do I have concerning this problem when I get back to New York More

Be service and parts department I needed a spare key made and felt like I was the most important person there. They had my key made and washed my car all for a simple key. Cesar and I needed a spare key made and felt like I was the most important person there. They had my key made and washed my car all for a simple key. Cesar and Bob are the best!!! More