Ferman BMW

Kenny Russell We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our q We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our questions. He also washed and waxed our vehicle. The customer service there is second to none. More

BMW Genius I recently had an appointment with Ferman BMW to go over the technology in my 328i. I met with the BMW genius, Kenny Russell. He was extremely helpf I recently had an appointment with Ferman BMW to go over the technology in my 328i. I met with the BMW genius, Kenny Russell. He was extremely helpful - reviewing how to use the available electronic features in the car and answering all my questions. I learned about so many features that were extremely useful. Kenny also helped me set up some of my preferences and showed me how to do it myself. He also cleaned the car before I left. More

Great deal and a John Grima went way above and beyond I have purchased/leased two prior BMW's through this dealership. But my recent experience in buying my X3 was by far the best. My saleman's name is I have purchased/leased two prior BMW's through this dealership. But my recent experience in buying my X3 was by far the best. My saleman's name is John Grima. My current 535i lease was getting ready to end in March 2016. So based on a letter I had received from the business manager of the dealership describing pull ahead programs, I decided to set up an appointment to have the pre-inspection done on my turn-in car and discuss the possibility of leasing another BMW. I have to admit, I really was only going to pull the trigger if I got a screaming deal. I had another car that I was leasing that was going to be going back in December 2016 and I figured I would just wait and lease another BMW then. But from the very beginning of this transaction, John treated me with utmost respect, and I was forthright about only doing a deal if I can find "a reason" to do it. Saying this would turn most salesmen off thinking I was just kicking tires. But John offered to help me test drive an X1 and an X3 and I actually had fun on the test drives chatting with John and getting a feel for the vehicles. That is rare as I usually find car salesman stiff and cold, but John was straight up and down to earth. Now trust me, this was no easy transaction. But with the help of Shane, the General Sales Manager, they met all my hopes/expectations of what I felt was a very good deal on an X3. Only issue is that I had a potential trade in that they would need to see to put a value on, so we were not able to close a deal that day. As the test drives were going on and I was getting numbers on an X3, the leasing manager comes back and tells me my lease turn in will need 2 tires to pass the inspection. I sort of saw that coming. So I left the dealership promising I would be back in a few days with my trade in. A couple of days later I went to a tire shop to buy 2 used tires that would pass inspection installed on the vehicle. That turned out to be a huge nightmare. More on that later. A few days later, I bring my potential trade in back to the dealership, and they offer me a fair value for it. But because of issues with the leasing company on that vehicle wanting $4,000 more than the payoff on the lease if I traded it to a non GM dealership, I decide to keep the trade in for my daughter instead. Now I have already taken a ton of my salesman, John's time both on the first day and the next visit. But he did not complain at all. The issues with the tire shop and the trade in would normally have made me give up thinking it was not meant to be. But because John met every problem we encountered with a can-do attitude and was a pleasure to work with I went ahead and placed the order for an X3. Fast forward a couple of weeks, my new car comes in and I make an appointment to do my final lease turn in and take delivery of the new car. So I go into the dealership, and the first thing they do is inspect my lease turn in. Turns out the rotten tire shop I had visited (that had already damaged one of my wheels and claimed they did not and would not own up to it), also put used tires on my car that were worse than the tires that were originally on it. I had no idea they were bad because I did not have the tire depth gauge. So the tires I bought won't pass inspection. So I am livid at this point thinking I will have to either pay for brand new tires to turn the car in , which would probably kill the deal on the new car (would cost me $800+ and the feeling that it was not meant to be was creeping back in). Or I would have to deal with the knuckleheads at the tire shop again. And I almost could not bear that thought. But once again, John took charge and called the tire shop for me. He explained the situation and the tire shop agreed to replace the tires. He knew what a bad experience I had there when I had the 2 tires put on, So John offers to drive my lease trade in down to the tire shop and wait for them to replace the tires. He got me ready to go sign the papers on the new car and he went and took care of everything. I still cannot believe he did that. Who does things like that??? He was gone for about 90 minutes and ended up staying 2 hours past the end of his shift. I know the story is a long one. And I probably did not tell it well. But there were so many things along the way in this deal that could have, maybe should have killed it, but I cannot express how impressed I was with John Grima and how he went above and beyond in so many ways. He will keep me buying BMW's and buying them at Ferman as long as he is there. I also have to give kudos to Shane, the GSM. He was very careful to ensure that my experience in the finance guy's office went off without a hitch and that there were no surprises. And of course he had to sign off on my deal in the first place! I feel like I got a really good deal on my X3 and and maybe even made a friend. John is my go-to guy for BMW's now. And I will tell anyone looking for a BMW to go see John and tell him I sent them... More

Amazing Service!! Joe Cleaver was outstanding!! We have always dealt with Ferman because of their service, for almost 20 years. They have had our loyalty because of never being pressured, making us We have always dealt with Ferman because of their service, for almost 20 years. They have had our loyalty because of never being pressured, making us feel like we are the only customers, they go out of their way for their customers, and we were not let down at Ferman BMW, Joe Cleaver was our sales rep, he was down to earth, spent hours helping us, explaining everything, more than once and stayed with us throughout the whole process, hours after he was supposed to be done with his day, Dan Garcia was our finance rep, he also was fantastic, and explained everything in detail so we knew what every step involved, we actually did a lot of laughing which was a big deal for as we are always laughing ourselves at our job. Thank you Ferman for never losing your integrity. More

Great Professionals and Friends Searching for a new car at Ferman BMW is a great experience... Besides the extreme professionalism, the people that work at Ferman BMW are also carefu Searching for a new car at Ferman BMW is a great experience... Besides the extreme professionalism, the people that work at Ferman BMW are also careful to respond to our personal needs and requirements... They provide a terrific and memorable experience throughout the whole adventure of buying a new car. More

Gary Mack is Awesome! Need to buy a first car for my son. Had a terrific experience dealing with Gary Mack at Ferman BMW. Very accommodating and just an all round nice guy. Need to buy a first car for my son. Had a terrific experience dealing with Gary Mack at Ferman BMW. Very accommodating and just an all round nice guy. Even followed up 3 months later to make sure we are still happy with the purchase. Would definitely recommend him and the Ferman family to all my friends and family. More

Absolute Genius! I accompanied a good friend of mine who was looking at upgrading his vehicle and I admit I was curious myself about the differences in my Nissan compa I accompanied a good friend of mine who was looking at upgrading his vehicle and I admit I was curious myself about the differences in my Nissan compared to the similar BMW. The BMW Genius went over a few models with us and was able to answer every question we had about the different features, functions, and options. He even answered questions about bluetooth and smartphones. Kenny Russell is truly an asset to the company. ~ Theo Tillson More

Great buying experience for the ultimate driving machine Like most people we've bought a few cars along the years, and hands down the staff at Ferman is the best that we've interacted with. From the momen Like most people we've bought a few cars along the years, and hands down the staff at Ferman is the best that we've interacted with. From the moment we stepped in the dealership we knew this was going to be a great experience. Robert Chodorowski, our Client Advisor, was friendly, courteous, and very knowledgeable of the BMW 5 series. Making the purchase was a rather easy decision as the car was in excellent condition and we did not feel pressured in any way. The quality of the service from such a professional team was a key factor that influenced our decision. 5-star rating! More

1st BMW, probably not my last Marcos facilitated my experience of purchasing my first BMW at Ferman, and he made it as easy an experience as possible, while showing great knowledge Marcos facilitated my experience of purchasing my first BMW at Ferman, and he made it as easy an experience as possible, while showing great knowledge of the vehicle and providing excellent customer service. I would recommend him to anyone wishing to receive an exemplary experience, while making a good friend in the process! Kings to you, Mike More

What an experience. I purchased my new BMW from Ferman BMW and can't say how blessed I was to have Dave Haro who helped me find the car of my dreams. I love the converti I purchased my new BMW from Ferman BMW and can't say how blessed I was to have Dave Haro who helped me find the car of my dreams. I love the convertible and pearly white color. I was introduced to Kenny Russell the BMW Genius who went over my car inside and out with me and even came out to my house and programmed my garage door to the car. The whole process has been effortless and they really treat me like a VIP guest. Keep up the good work you guys! More