Ferman BMW

Great Customer Experience I am I love with my 2016 528i....but what made this experience even better was Amanda Oetker the Sales Associate. She made my experience awesome and I am I love with my 2016 528i....but what made this experience even better was Amanda Oetker the Sales Associate. She made my experience awesome and I would recommend her to any friend, family or any one else that would listen. Did I mention that this in one of the best cars on the market and a great dealer experience More

FANTASTIC! John Grima, our Client Advisor was outstanding! Everything we asked for was fulfilled above and beyond the "call of duty". I would recommend him for a John Grima, our Client Advisor was outstanding! Everything we asked for was fulfilled above and beyond the "call of duty". I would recommend him for any new customer at Ferman BMW. Also, the finance director, Eric Lane was very helpful in explaining the payment/maintenance options. You are my guys! More

Highly Recommenef We just took delivery of a 2017 X3 and couldn't be happier. Our Client Advisor, Amanda Oetker, was professional, well informed, and ensured the entire We just took delivery of a 2017 X3 and couldn't be happier. Our Client Advisor, Amanda Oetker, was professional, well informed, and ensured the entire process was pleasurable. More

CHARLES THE SERVICE ADVISOR is PHENOMENAL Charles provided amazing customer service and knowledge upon any problem I've encountered with my vehicle. His hospitality drives me straight back to Charles provided amazing customer service and knowledge upon any problem I've encountered with my vehicle. His hospitality drives me straight back to him every time. Trust in Charles, he's the man! More

Sales Associate, Joseph Cleaver Joseph Cleaver has my highest recommendation as a sales associate. He assisted me as I traded my 2012 BMW X3 for a 2016 X3. Prior to my 2012 X3 purc Joseph Cleaver has my highest recommendation as a sales associate. He assisted me as I traded my 2012 BMW X3 for a 2016 X3. Prior to my 2012 X3 purchase, I owned 6 BMW convertibles which I purchased in Illinois. Meeting an excellent sales associate in Florida was a pleasure and it is my privilege to commend his work on my behalf which was much appreciated. Joe provided me with top drawer knowledge and when I picked up the car he went above and beyond to make sure I knew all the features of my new X3. Thank you again for making my new purchase experience a pleasure. I love my new car!!! More

Buying and Driving Mary Keller made my buying experience easy and efficient, going the extra steps to make sure the process and paperwork made sense and was easy. She w Mary Keller made my buying experience easy and efficient, going the extra steps to make sure the process and paperwork made sense and was easy. She was an incredible professional who any serious car buyer would appreciate. Kenny Russell lived up every bit to his title of BMW Genius! Don't even pretend you know everything about your new ride until you have Kenny walk you through all your options. His concierge service of coming to the house and spending as much time as you need learning your new BMW systems is beyond expectations. Before Kenny showed up I thought that I coulbn't be happier w my new 7, after Kenny left I couldn't believe how much I had not known. Kenny make a great car More

Kenny and Robert C are the reason I purchased a 5 series Kenny "BMW Genius" and Robert Chodorowski were an absolute pleasure to work with, fair deal, world class customer attention and they not only found th Kenny "BMW Genius" and Robert Chodorowski were an absolute pleasure to work with, fair deal, world class customer attention and they not only found the perfect 5 series for me but taught me all about its key features. I would definitely recommend them to a family member and will be a return customer. More

Love Blue Tooth in my BMW I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone. My first thought was to call Kenny Russell, the BMW genius. He knew right away what the problem was but said the shop was closing in 15 minutes and we were to far away to get their on time. He offered to put a blue tooth upgrade on a flash drive and drive half way to meet us and install the upgrade in my BMW and he did just that on a Holiday in the evening. He had my phone hooked up in two seconds. That is the best service ever!!!! Thanks Kenny. More

Synergy and experience My interaction with the Ferman Team consists of Kenny Russell, Marcos Villas, Amanda Deem, and Mary Keller. All were stellar and new the product insid My interaction with the Ferman Team consists of Kenny Russell, Marcos Villas, Amanda Deem, and Mary Keller. All were stellar and new the product inside and out. Amanda was a vision in this gorgeous dress as she displayed the cars features and Kenneth is a wiz and tech guru... Mary put the deal together and Eric Lane put the financials together with the special touch Shane McKenzie; the finance master. With such a great working team it's no wonder that this was my second purchase at Ferman BMW. More

Computer tutorial The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for opera The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for operating and enhancing the driver experience. The time spent was worthwhile and will allow me to operate the vehicle more efficiently and safely. More