Ferman BMW

Average at best The people were friendly and accommodating. No issue with that process. However the car itself was not very clean inside. And although may seem small, The people were friendly and accommodating. No issue with that process. However the car itself was not very clean inside. And although may seem small, it also only had about a half tank of gas on delivery. More

Great customer service The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a custome The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a customer. He has always get back to me and I never had an issue getting my car fix. More

Great service Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of dr Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of drinks and snacks. More

Actually enjoyed purchasing a vehicle! I had the opportunity work with both Alexis and Kenneth on a purchase of a certified used BMW. Both did a outstand job working with me. I am NOT a I had the opportunity work with both Alexis and Kenneth on a purchase of a certified used BMW. Both did a outstand job working with me. I am NOT a BMW type person and honestly didn't feel comfortable when I first walked in. However, Alexis went the extra mile to make me feel at home in the dealership. Over the course of a couple of Months they found the right car for me. Kenneth may be the most knowledge salesperson I have dealt with when it comes to getting the most out of your vehicle. I would recommend either of these professional sales people for you next car purchase! More

Service They were helpful and courteous to me while waiting for my vehicle to be serviced. I have no bad experiences using ferman for my Mini Cooper needs. They were helpful and courteous to me while waiting for my vehicle to be serviced. I have no bad experiences using ferman for my Mini Cooper needs. More

Quick, easy, painless. Very professional staff. I never worry about Ferman staff’s motives. Always looking out for my interest and safety. Waiting area is clean and I enjoyed the bagel and coffee. I never worry about Ferman staff’s motives. Always looking out for my interest and safety. Waiting area is clean and I enjoyed the bagel and coffee. You all even washed my call and all I had done was a right halo bulb replaced. Outstanding! Thank you Jimmy. More

Always a great experience Every time I go into Ferman Mini I always have a great experience. All of the employees want you to have a good experience, and they all truly seem li Every time I go into Ferman Mini I always have a great experience. All of the employees want you to have a good experience, and they all truly seem like they enjoy working there. More

Good Buying Experience Alex, my dealer sales agent, was very helpful, professional and knowledgeable. This is my 2nd experience purchasing a car from Alex and I would charac Alex, my dealer sales agent, was very helpful, professional and knowledgeable. This is my 2nd experience purchasing a car from Alex and I would characterize both as a “Very Good Experience”. I was able to negotiate an acceptable purchase price. The only surprise was associated with my trade-in, where the dealership reduced my trade-in value by 5.5% with questionable justification. Overall a very good buying experience. More

Excellent customer service Alexis made purchasing a car extremely painless. Kept in contact with me every step of the way. A+ customer service. Very impressed. Keep up the great Alexis made purchasing a car extremely painless. Kept in contact with me every step of the way. A+ customer service. Very impressed. Keep up the great work. More

New car purchase The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My S The Ferman Team continues to excel in professionalism, customer service and overall friendliness in all departments that I have interacted with. My Sales advisor, Steven Venden, has sold me 4 cars to date and each experience has been more enjoyable than the last. My service advisor, Nick Hawk, has been outstanding as well. More