Ferman BMW

Easy to work with excellent sales team The dealership makes it easy to do business with from Bill Small to Gary Mack. Very prompt, professional and follow up is five stars. Wouldn't hesit The dealership makes it easy to do business with from Bill Small to Gary Mack. Very prompt, professional and follow up is five stars. Wouldn't hesitate to purchase another vehicle from this dealership More

Worst Customer service by Shane McKenzie! I never leave a review but always is a first time.My family and I when to Ferman BMW to buy a X6 ,We got a deal set from Alex and Bobby and put $5000. I never leave a review but always is a first time.My family and I when to Ferman BMW to buy a X6 ,We got a deal set from Alex and Bobby and put $5000.00 deposit for our new car that day ,it was a Saturday Next day we when back to clear some of the questions.Shane McKenzie was at the front lobby trying to discuss and arguing and saying you already sign what are you doing here ! Really rude everything ending getting my wife piss for no reason safe the trouble go somewhere else he doesn't care ! Pretty arrogance business man we ask for our money back and when and bought our car in Reeves where people are treated with respect. More

"The worst encounter of any dealership employee ever" Bobby Haines, the business manager at Ferman BMW left me with a completely bad taste of the Ferman organization. I had called in and spoke with Bobby Bobby Haines, the business manager at Ferman BMW left me with a completely bad taste of the Ferman organization. I had called in and spoke with Bobby to ask about certain warranties and he was clearly annoyed with my inquires. At one point on the phone call I asked him if I was bothering him and if there was someone else I should speak to?! He rushed me off the phone and said he would email information regarding prepaid maintainence. Sadly, that email never came!!! I called Reeves and Jennifer was amazing and got me into contact with her professional business manager who helped me complete my service plan over the phone! Sorry to report- but stay away from Ferman BMW - business is so good that customer service seems to be an expendable option! More

Kenny Russell is awesome! Had a wonderful experience purchasing a vehicle at Ferman BMW. Kenny Russell is by far, the best sales person at the dealership. From start to finis Had a wonderful experience purchasing a vehicle at Ferman BMW. Kenny Russell is by far, the best sales person at the dealership. From start to finish, Kenny was able to provide us with superior customer service combined with a winning attitude and a customer-first approach. Kenny listened intently and was able to negotiate a great deal for us. My wife and I were very excited with how we were treated and hope that Kenny continues to provide each customer with an awesome experience! More

Dan McCloy was excellent Highly recommend Dan McCloy as a sales representative at Ferman. Dan is caring and detailed and we had the best car buying experience even though we Highly recommend Dan McCloy as a sales representative at Ferman. Dan is caring and detailed and we had the best car buying experience even though we ended up not buying the car which had nothing to do with Dan.. More

Vehicle Purchase Everyone at this dealership was extremely professional and competent. I purchased my car at Ferman BMW. My Client Advisor was Kenneth Russell. His kno Everyone at this dealership was extremely professional and competent. I purchased my car at Ferman BMW. My Client Advisor was Kenneth Russell. His knowledge of the car and BMW products was exceptional. Their dealership is not the closest to my home, but I will be taking my car there to be serviced in the future because of their commitment to customer service. More

First time BMW owner and driver Steve greeted me and my husband at the gate, just as the dealership was opening on a Sunday. I was not planning on buying, just test driving a few m Steve greeted me and my husband at the gate, just as the dealership was opening on a Sunday. I was not planning on buying, just test driving a few models. A long story short, I got an incredible deal on a beautiful certified pre owned 328i that fit my needs perfectly. Thank you to Steve and his team! I never felt pressure and drove off the lot feeling happy about my car, and more importantly, secure in my decision. Steve set my profile up in the car's computer and set me up to succeed. Thanks so much. I'm really happy about my 9th car purchase in my life...for the first time. Margaret More

Easiest sales experience ever Easiest sales transaction I have ever experienced. The vehicles I had looked at on line were in front waiting for me and were at the exact price quot Easiest sales transaction I have ever experienced. The vehicles I had looked at on line were in front waiting for me and were at the exact price quoted online. Kenny is the best More