Ferman BMW

Crashed Our X3 I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declar I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership. More

Ferman service was fantastic Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was awesome getting warranty coverage on a pesky steering wheel noise and also let me know about a recall. he was careful with my car and super professional. I will be back for all the service on my M6 and rate both Ryan and Kim 5-stars for sure! More

The best & getting better. I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represent I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represents the BMW brand. Keep up the good work. More

Second to None I have been driving for over 55 years and, in that time, have purchased over 26 automobiles from dealerships. I have never worked with a better clien I have been driving for over 55 years and, in that time, have purchased over 26 automobiles from dealerships. I have never worked with a better client advisor than Kenny Russell. His knowledge of the BMW product was impressive and he was very accommodating of my busy schedule. Throughout the purchase process, I felt I was being dealt with honestly and that he was sincerely interested in getting me into the vehicle that I wanted at a reasonable purchase price. Work that Kenny promised would be done before I took delivery of the vehicle was completed as he promised. I have never worked with a better client advisor. In my opinion Ferman BMW and Kenny Russell are second to none. I will be back to purchase my next BMW from Ferman BMW and I look forward to working with Kenny Russell again. More

Great service and very knowledgeable When I first got to the sales department there was nobody available to help me. I was then introduced to Sam Watts. Well he wasn't a sales agent, he w When I first got to the sales department there was nobody available to help me. I was then introduced to Sam Watts. Well he wasn't a sales agent, he was a BMW Genius. He knew all about the vehicle I wanted to purchase down to the technology and the performance of the car. Having somebody take me on a test drive that wasn't in the sales department really made this a no-pressure sale. He did such a great job at explaining and showing me all of the features while I was driving I felt extremely comfortable without having to make a decision. Never once did he ask me if I wanted to purchase the car or if I was ready to buy a car that day. I would definitely recommend this dealership or Sam to anybody that goes there. What a new way of buying a car. More

Great experience! Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He wa Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He was efficient and had all necessary paperwork ready when I arrived. I would recommend Kenny to everyone. More

Disasterous inspection of lease termination I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First, let me say that I take great pride in the care of my vehicles, both mechanically and cosmetically. My vehicle is waxed (by me personally with Meguiars Next Gen2) every three months. It is detailed by me on a weekly basis. I was allowed 36,000 miles on the lease, and as of the date of the "inspection" the odometer showed about 26,000 miles. The car was stored nightly in my garage. In short, it was immaculate........or so I thought. My inspector, after looking over the car, complemented me on its appearance and remarked that it would be a keeper, meaning that the dealership would keep it for resale, based on its appearance and mileage. HE THEN PRESENTED ME WITH A BILL OF $800. There were two small (about 1 inch) scrapes on the front wheel rims that were barely visible to the naked eye. BMW would charge me $300 Apiece to "fix" them. There was a dimple on the front bumper about the size of a quarter (no paint missing). Repair cost: $100. A scratch on the rear bumper about 2 inches long. Repair cost $100. He also informed me that I would probably have to replace the tires, since they were very close to the margin allowed for treadwear. THOSE WERE THE SUM TOTAL OF IMPERFECTIONS ON THE EXTERIOR AND INTERIOR OF THE CAR. When I asked him what he considered normal wear and tear allowed in the lease, he did not give me a definitive answer. Needless to say, I was VERY skeptical of this procedure and decided to consult with another dealer in the Tampa area. He told me that his dealership did NOT do the lease termination, but used an independent agency. I called the agency, who sent an inspector to examine the vehicle. He was most complimentary and gave the vehicle a perfect rating, and also noted that the tires were within the legal tread ratings. I then turned the vehicle into the dealer. They handled everything very professionally. I found out that Ferman was given the authority by BMW to handle the inspections directly. As far as I am concerned, this is like giving the fox the keys to the henhouse. It is a TERRIBLE idea and puts the consumer at the mercy of the dealer. No chance of an impartial third party participation. I am still seething over this experience. I wasted many hours gtting this matter resolved. The well has been poisoned. I cannot in good conscience recommend this dealer to anyone. More

Buying a car Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car. In addition Sam the BMW Genius c Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car. In addition Sam the BMW Genius came to my house and went over and set some presets for my car. More

Leasing experience I had a great experience working with my sales person Gary Mack. He was responsible for obtaining a great lease. I would highly recommend him. I had a great experience working with my sales person Gary Mack. He was responsible for obtaining a great lease. I would highly recommend him. More

Got a great deal from an exceptional sales advisor My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales adviso My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW. More