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Ferman BMW
Palm Harbor, FL
7,208 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times.
You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,208 reviews
April 01, 2018
Gary Mack FTW I arrived at the dealership in a miserable state I had the flu and just needed to be in and out. Gary Mack was very empathetic and courteous about my I arrived at the dealership in a miserable state I had the flu and just needed to be in and out. Gary Mack was very empathetic and courteous about my state, he went out of his way to cater to all of our needs and questions. The deal proposed and accepted was more than reasonable. 10/10 for Gary Mack and my experience buying a car at Ferman BMW. More
by Worldcup
Employees Worked With
April 01, 2018
Excellent customer service! We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price a We just purchased a 2015 X5 certified preowned SUV from Gary Mack and had a terrific experience. They were very willing to work with us on the price and to find us the vehicle that best met our needs. Phenomenal service department, well worth the extra drive. Highly recommend Gary Mack and Ferman BMW. More
by BMWDrew
April 01, 2018
I was very well taken care of by Jimmy Whaley. I’ve never had such great service as I did with Jimmy. Very nice, accommodating and professional. I’d highly recommend Ferman BMW to my friends and fa I’ve never had such great service as I did with Jimmy. Very nice, accommodating and professional. I’d highly recommend Ferman BMW to my friends and family. Great all around. More
by Baspidel
Employees Worked With
Jimmy Whaley
April 01, 2018
Great Car Buying Experience! Gary Mack BMW Client Sales Rep was wonderful to work with during my new BMW purchase! He answered all my questions and did not pressure me to buy a Ne Gary Mack BMW Client Sales Rep was wonderful to work with during my new BMW purchase! He answered all my questions and did not pressure me to buy a New Beamer! Gary gave me time to process all options and make a decision on my own without any pressure! Karl Alvarez is finance manager and he was very fair giving me great value on my trade in. Bobby Haines explained all paperwork thoroughly before I signed documents! Toby helped set me up in my new car before driving away. He went thru all details of the car before I left the dealership! The Ferman BMW Team made buying a new car a Great experience! I love my New BMW! The best investment I have made in a long time! Thanks Ferman BMW Team!! More
by Christi W
April 01, 2018
Professional, Helpful, Efficient The team at Ferman makes the buying experience easy and efficient. Robert (sales) is extremely thorough, giving just the right amount of detail, and The team at Ferman makes the buying experience easy and efficient. Robert (sales) is extremely thorough, giving just the right amount of detail, and made sure things moved smoothly throughout the transaction. The tech guys were super helpful in their walkthrough of the car's various technologies. Finance was presented very clearly and efficiently. Great that the sales manager took time to check in on us more than once. Great group, happy to now have my second vehicle from Ferman BMW. More
by rwd828
April 01, 2018
Delayed satisfaction After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate coul After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate could not diagnose the problem. It took approximately one month for BMW corporate to compensate the dealership to make the vehicle exchange happen. I have no complaint with Ferman but feel that BMW corporate took too long to address this problem. After leasing at least 13 BMWs I don’t feel that BMW corporate treated me as the loyal customer that I am. I think this issue should have been resolved much quicker. I think Ferman did everything it could but needed more cooperation from BMW corporate. Special thanks to Alexis, Paul and Karl for being so helpful. More
by Bmwgirl1
Employees Worked With
Other Employees :
Bobby Haines, Alexis Defreitas, Paul Scaglione
April 01, 2018
Great experience. Needed to purchase an suv with a quick turn around time as my car was completely dead. Gary met us late Saturday and showed us several features of the Needed to purchase an suv with a quick turn around time as my car was completely dead. Gary met us late Saturday and showed us several features of the BMW X3. He was super friendly and no pressure. Managing the car buying experience with a 5-month old is not an easy feat. Needless to say Gary and his team did an amazing job of communicating with us and getting us in and out. They also have a great BMW trainer Toby who was so kind to show the features of the vehicle! Would without a doubt recommend Gary and Ferman BMW. Thank you team!! More
by Vmericle
March 31, 2018
Easy in, east out Had a great overall experience with Alex. His knowledge of all the features was great in helping us choose between 2 models. Not to mention how comfo Had a great overall experience with Alex. His knowledge of all the features was great in helping us choose between 2 models. Not to mention how comfo rate table the dealership is, my kids actually had a fun time. Thank you More
by Bmwreview1234
Employees Worked With
Toby, Alex Senko, Alan Mazur
March 31, 2018
Service Douglas kept me well informed on the progress of my service appointment. Everything was arranged prior to my arrival and had the parts required for my Douglas kept me well informed on the progress of my service appointment. Everything was arranged prior to my arrival and had the parts required for my recall. I was very impressed with the level of service received. More
by AC123
Employees Worked With
Douglas Wilder
March 31, 2018
Dealer experience Prior experience with the Ferman dealership was unacceptable. Robert's professionalism and knowledge was outstanding. Coupled with excellent communica Prior experience with the Ferman dealership was unacceptable. Robert's professionalism and knowledge was outstanding. Coupled with excellent communication skills it was a pleasure working with him. More
by Bmw650i
