Ferman BMW

Scheduled service and two new tires Charles Drivas, was very pleasant and informative. I needed two new rear tires which were worn. They had cords showing on the tire. It was also close Charles Drivas, was very pleasant and informative. I needed two new rear tires which were worn. They had cords showing on the tire. It was also close to my scheduled maintenance which was preformed at the same appointment. More

Positive Experience Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up my recent experience here. I would return or recommend it without hesitation. More

Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

Good & expensive Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was the less expensive item. Labor is about 4 times more expensive than part. More

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to be remedied, they returned within a week. Not sure why they failed to be fixed, but I had to return again to another dealership location to have my car issues resolved. More

Bmw genius visited me at my home for i3 tutorial The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the ca The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the car. Jimmy Whaley always “has time” for me even hen I arrive unannounced. He too is impressively professional. More

Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

A/C check Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System c Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System check was clear, no faults found Also, Cesar and I discussed the 'vinegar' smell that is happening frequently from vents. Cesar recommend that I have a condenser conditioning performed at my own expense, not a warranty item. More

Excellent Service The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and the service is everything one would expect from a premium car dealership. More

Excellent in all aspects. They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole op They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole operation was seamless. More