Ferman BMW

Phenomenal Ferman BMW Experience From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next v From beginning to end, Alex Wolf, and the entire staff made the buying experience a very enjoyable one. We will definitely be returning for our next vehicle! More

Ferman BMW experience Alex was very professional, knowledgeable, and extremely helpful. We look forward to working with him again when we purchase our next BMW. The entire Alex was very professional, knowledgeable, and extremely helpful. We look forward to working with him again when we purchase our next BMW. The entire experience from start to finish was top-notch! More

Great Experience! We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwor We had a great experience with our new to us Porsche purchase at Ferman. Jack our salesman calmly navigated us through the entire deal. The paperwork was handled perfectly and we were on our way in our fully fueled up, shiny car. Highly recommended. More

"PRICELESS CUSTOMERS SERVICE AND A GREAT EXPERIENCE" I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn't sure it would go thru with the bank, if you know what I mean. However, the finance guy made it happen for me. I don't remember his name, but I called him "pretty boy" as he is a very handsome young man! While we were there waiting, me and my granddaughter, Dan, my sales person, took great care of us. The waiting area was clean, and it had plenty of snacks and drinks available. The best part was that they have an area for kids, so my grandbaby was entertained and did not asked me once if we were done yet. ;-) So I went home with my new vehicle, and when I got there, my husband got very upset with me because I did not consulted him before I agreed to purchase the vehicle. He does not like car payments!!! But I wanted a newer car with more up to date features. He was so mad at me that he was ready to divorce me! So on Monday morning, I went to see Karl Alvarez to see what he could do to help me., because I loved the new car, but I love my husband more!!! As I sat in his office, he took the time to listen to my dilemma, even though it wasn't his problem that I chose to not consult my husband. His reply to me was, "Don't worry! We will make right and we'll do what we have to. But the sale of a car is not worth a broken relationship!" I was shocked when I heard that, as again, it wasn't his problem. He told me to call my husband and ask him what will make him happy. My husband went with me 2 days later to talk to Karl. He listened to my husband and they got to an agreement! I got to keep my newer car and my husband too! To me, that was priceless!!!! No other dealership that I have ever dealt with really could not give a c*** about my life or problems as long as they got the sale. But at Ferman BMW they are not like that! They care about the whole customer experience from beginning to end, including saving a marriage! When ever I am ready to buy that brand new BMW, I promised Karl that I will come back to them!!!! THANK YOU FROM THE BOTTOM OF MY HEART TO DAN MACDONALD, MY SALES PERSON, JARED WHITE, AND TO KARL ALVAREZ FOR THE PRICELESS COMMITMMENT TO CUSTOMER SERVICE!!!! More

Best dealership experience ever! Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in th Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in the business office a delight to work with. Highly recommend to anyone! Derek More

Terrible Experience! After reading positive reviews about the service department at Ferman BMW, I was beyond disappointed with my experience. The only reason that I gave t After reading positive reviews about the service department at Ferman BMW, I was beyond disappointed with my experience. The only reason that I gave this review two stars is that all of the people I have spoken with on the telephone have been courteous — the only positive thing that I can say. I have never been treated with so much condescension and so little professionalism in all my years of driving. I arrived at the dealership having shared my concerns about the car when I confirmed my appointment. When I arrived at the dealership, I reviewed my concerns with Douglas, the service representative. Shortly after, Douglas approached me with a post-it with notes scratched on it and said (I’m paraphrasing) ‘I wanted to go over this with you before we go any further to see what you want to do’, he then proceeded to give me vague information about what “might” be wrong and said ‘all this might cost $3,000 to $5,000, so what do you want to do before we go further?’ He then asked, whether I had thought about a trade-in, or had plans to purchase another vehicle. It was as if they couldn’t be bothered to perform a proper diagnostic test and give me a written estimate for whatever repairs needed to be done. (Is this a typical sales technique?) I replied that I couldn’t make a decision before knowing what repairs were actually needed and had an actual cost estimate. The second indignity was about the car battery. I came in with concerns about the battery. Douglas informed me that because the battery was accessed through the trunk of the car and that I had “a lot of stuff” in the trunk that they would not check the battery. When I finally received the diagnostic report, it contained very little that was substantive and nothing that I did not know coming in. Instead, I was told that I would need to return, leave my vehicle for the day and spend an additional $400 to have further testing done — with no loaner available because I live beyond the 50 mile radius (I live 56.8 miles away). There was no resolution about the state of the car battery, and no estimate about the two definitive issues that were found with the car, and misstatements and inaccuracies on the report about my complaints. And for this privilege, I paid $170. After two calls to speak to Paul Scaglione, the service manager about my experience, I am still waiting for a response. Needless to say, when I am ready to purchase my next BMW, it will not be from Ferman. More

A great experience and a great dealer I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highl I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highly recommend him and this dealer. I will be purchasing my next vehicle here as well. From start to finish the customer service was outstanding. More

No place like home!! Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different in 2017 and was sorely disappointed because in comparison...there is none. I’m happy to be back in the family! No place like home!! More

Awesome, friendly, enjoyable Alex was the best! He is friendly, extremely knowledgeable and efficient. We enjoyed our purchase experience and feel like better educated owners. He Alex was the best! He is friendly, extremely knowledgeable and efficient. We enjoyed our purchase experience and feel like better educated owners. He went above and beyond to help us select the perfect vehicle. More

Ferman BMW always a great experience! Mary Jo Keller, Alan, Erin and Toby were great and made my experience at Ferman BMW pleasurable. Great team and great buying experience!! This was my Mary Jo Keller, Alan, Erin and Toby were great and made my experience at Ferman BMW pleasurable. Great team and great buying experience!! This was my 4th BMW with Mary and Alan. More