Ferman BMW

no follow-up Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Prom Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Promised completion Tuesday, then Wednesday, then Thursday. On Thursday afternoon I'm told the car needs an additional $3500 in repairs. I was furious. Was told I needed to replace spark plugs and coils on all cylinders, a new water pump and steering shaft (none of which were contained on original inspection report and estimate. I finally agreed to steering shaft replacement as I was told the car was not drivable in current state although there has never been a problem with steering and it was working fine when car arrived at the dealership. I finally got the car back a week after originally promised. I made a complaint and received a notification that the General Manager wanted me to call to resolve the issue. I called and he was out of the office. Its been two weeks and to call-back from the GM. 1. Their estimate practices are completely disreputable. 2. Multiple completion dates missed with no status updates from dealership 3. Stock response fro GM seeking to resolve problem is meaningless with no follow-through. More

2019 BMW X5 Purchase Robert provided excellent sales service during the purchase process. Lower rating offered on documentation and service after the sale. After sales pri Robert provided excellent sales service during the purchase process. Lower rating offered on documentation and service after the sale. After sales price agreed to, I was never provided full details of purchase price and funds needed at purchase. Also confusion over financing and pricing. Finally, I was informed that there would be contact by genius team to review features of the vehicle, but have not had any contact from dealership almost 60 days from delivery More

Great experience The sales guy was excellent best experience , definitely recommend this dealership absolutely love my car, Steve is awesome, great guy finance guy was The sales guy was excellent best experience , definitely recommend this dealership absolutely love my car, Steve is awesome, great guy finance guy was great too,, More

Best car buying experience to date After a not-so-pleasant experience attempting to purchase a car with a different dealership, I gave it one last shot to buy my dream car, a GTI. I saw After a not-so-pleasant experience attempting to purchase a car with a different dealership, I gave it one last shot to buy my dream car, a GTI. I saw one online at Ferman BMW so I drove over from Tampa to check it out. Dan Macdonald was my sales representative and he did a wonderful job. He is a very friendly and engaging individual and he knows his cars. He made me feel at home the entire time I was at the dealership and it restored my faith in dealerships after the last one I went to that was awful and attempting to be deceitful. Dan was upfront and honest with me about what the charges would be, and he got me a great price on my 2017 GTI S. I couldn’t be happier with my purchase. 5 years of pining and I’m finally able to drive my dream car home. The rest of the staff was wonderful too.. AJ, Mickey, Brandy, and Chris. I highly reccommend going to Ferman when you’re considering a car.. just ask for Dan; he’ll treat you right. More

Quie satisfying My sales counsultant, Charles Fenandes, as very friendly, and attentive. He explained the car to us before the test drive after the test drive. After My sales counsultant, Charles Fenandes, as very friendly, and attentive. He explained the car to us before the test drive after the test drive. After closing the deal he had Toby, one the BMW Genises, help us to learn about the Navigation and Entertainment systems. I'm very satisfied with the dealership and thier sales staff. More

Mini purchase The sales experience was as good as it gets when purchasing a vehicle. Sales staff went out of their way to provide a great experience and great custo The sales experience was as good as it gets when purchasing a vehicle. Sales staff went out of their way to provide a great experience and great customer service. I'm glad I chose Ferman to purchase my car. More

Used Car Purchase Chris the sales person was very friendly and helpful. The price of the vehicle was very fair and we were able to complete the sale in very short order Chris the sales person was very friendly and helpful. The price of the vehicle was very fair and we were able to complete the sale in very short order. More

great attention and patience We spent a few days test driving cars. Cleo our salesperson never tired of our questions or our changes of direction in what we felt we would want to We spent a few days test driving cars. Cleo our salesperson never tired of our questions or our changes of direction in what we felt we would want to buy. We never felt pressured into buying, and felt supported by everyone involved. More

Very nice experience I called the night before and set an appointment to take a look at the vehicle I was interested in. The salesman Justin had it waiting for me out fron I called the night before and set an appointment to take a look at the vehicle I was interested in. The salesman Justin had it waiting for me out front to look at, in the shade so it was cool. We went for a test drive and then started talking number. Justin, the salesman, was not pushy at all, which I appreciated. He gave me and my family time to talk in private when needed and made it feel very easy and enjoyable. He was able to get the numbers where I could afford the vehicle. We took a break for lunch after agreeing on a number. When we got back he set me up with AJ, the finance lady. She was very down to earth and friendly. She did a great job explaining everything to me and all the options I had. She was very helpful and her friendliness helped with my nerves. She made the process not seem so long. More

Always a great dealership. No pressure no hassle. This is a great dealership to buy. They work with me to lower to the price I want and some. Robert C. is a great Client Advisor. Awesome job. Listen t This is a great dealership to buy. They work with me to lower to the price I want and some. Robert C. is a great Client Advisor. Awesome job. Listen to what you want and get you want you are looking for with no up-sale. More