Ferman BMW

Great Walked in the dealership, and drove away in BMW X1. Very helpful personnel and a great deal. I recommend this dealership to all looking for a BMW. Walked in the dealership, and drove away in BMW X1. Very helpful personnel and a great deal. I recommend this dealership to all looking for a BMW. More

Great service, great communication! Courtney arranged pickup and delivery flawlessly. Stephen communicated ahead when he would arrive, and actually arrived on time and was very personabl Courtney arranged pickup and delivery flawlessly. Stephen communicated ahead when he would arrive, and actually arrived on time and was very personable. Darlene kept in touch with the progress on our car’s service and followed up to make sure we were completely happy with the service performed! More

Tire replacement And oil change I needed a new tire because mine was damage. They offered to do and oil change because I was due for service. It ended up being very convenient. Darle I needed a new tire because mine was damage. They offered to do and oil change because I was due for service. It ended up being very convenient. Darlene kept me updated on the progress of everything. More

Navigation rehall Our salesman, Greg Larson, said that he'd never seen the navigation problem that I had. He was eager and willing to get it right. He has offered con Our salesman, Greg Larson, said that he'd never seen the navigation problem that I had. He was eager and willing to get it right. He has offered concierge service that makes it so much easier to get my car in perfect running order. I would recommend Greg and Ferman BMW to everyone. Thank you! More

Helpful Service Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. More

Outstanding Steve is incredible - he is knowledgeable, professional and considerate and pa tuner! He Went the extra mile to make this work for me. I would highl Steve is incredible - he is knowledgeable, professional and considerate and pa tuner! He Went the extra mile to make this work for me. I would highly recommend Steve. More

Amazing as always! This is my 4th BMW and my family’s 8th through Ferman BMW and it definitely won’t be my/our last. Brian Gains has been my family’s go to guy for many This is my 4th BMW and my family’s 8th through Ferman BMW and it definitely won’t be my/our last. Brian Gains has been my family’s go to guy for many years now. Brian is a class act and always makes the deal happen so all parties win. Highly recommend that if you are in the market for a BMW check out Ferman BMW and ask for Brian!! From the GM to service department this dealership has you covered! More

Special experience Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but was off last Saturday. This recent time, Doug was my advisor and he was so polite and friendly. I am a happy customer :) More

Fantastic service & a fantastic girl! Not only was my car in pristine condition and one of the most competitive prices I'd seen, the service was absolutely fantastic. My salesman, Dan MacD Not only was my car in pristine condition and one of the most competitive prices I'd seen, the service was absolutely fantastic. My salesman, Dan MacDonald, was patient and genuine, never pushy. He answered all my questions over the phone, sent information over email, and took the time to walk me through each part of the car. He waited until my deal was done, after closing time. I know he's in the running for salesman of the month, he hands down deserves it! The finance director, Scott, took several hours to walk me through my insurance & financing process. He provided sound advice I knew I could rely on. Thank you! In short, the people at Ferman honest, provide good vehicles and only want buyers to buy if they want! There's a reason they've been in business over 125 years. P.S. If you're looking for a used car, especially check out this dealership's trade-ins! More

Failed to honor extended warranty Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open fuel tank vent valve, caused by a clogged charcoal canister. Initial repair estimate was $900. We explained that we had an extended warranty, provided by the dealership. The car was originally a dealer service loaner vehicle, and had been in use for about 8 months and had a few thousand miles on it prior to our purchasing it. The dealership offered us a Certified Pre Owned extended warranty for one extra year of coverage. They claimed that the warranty would not cover these items because the charcoal cannister is essentially a filter, and filters are not covered. We went to Mini USA to complain and they agreed to cover the cost of the vent valve, but not the charcoal cannister. The dealership agreed to contribute towards the repair from a "Goodwill Fund", but required us to pay $278.75 for the charcoal cannister (filter). They included a list of Excluded Items from warranty coverage, and they highlighted the following: exhaust systems (including catalytic converters); filters This was their reasoning for not covering the failed charcoal cannister, which is not a filter that anyone can access or clean or replace. It is not like an air filter or oil filter. It is a component within the vehicle. After getting home and filing our paperwork away, we noticed our original copy of the same list of Excluded Items not covered by warranty. ONE BIG PROBLEM, IT WASN'T THE SAME. Our list of Excluded Items, did NOT include the word "filters". It simply reads: exhaust systems (including catalytic converters) Why the discrepancy? This is the list that was given to us at time of purchase, signed by us and the salesperson. After looking closely at bot documents, we saw that the Excluded Items list the dealership hung their hat on was for vehicles retailed prior to 4/1/2014. The list we were provided at time of purchase is for vehicles retailed on or after 4/1/2014. We were the first retail owners of the vehicle and purchased it on 7/14/14. Therefore the Excluded Items list that the dealership used to force us to pay, unfairly, for a part that should have been covered, was the incorrect list. We have been Ferman customers for many years. In the past 12 years, we have purchased 3 Chevy Silverado pickup trucks, a Chevy Camaro RS, and this was my wife's second Mini. Now it's her last. Can anybody reccomend a dealership who will honor their extended warranties? I will gladly take my business to them. What a shame, that $278 has cost Ferman a loyal customer who has spent in excess of $100,000 on new vehicles. Their loss. UPDATE: As shown below, the dealership posted a response, asking that we contact Bob Murray, GM of Ferman BMW/Mini. We attempted to contact Mr. Murray on 3 occassions, left a voicemail with his personal assistant, and finally left a voicemail on Mr. Murray's extension. NO CALLS WERE EVER ANSWERED NOR EVER RETURNED. THIS DEALERSHIP DOES NOT CARE !! More