Ferman BMW

Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More

Excellent as Always! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! Jamie, my service advisor is amazing! She is always willing to help even last minute like this service appt. I would not take my BMW anywhere else! More

Wonderful Experience I have been servicing my Mini for years with Ferman so it was only natural for me to look here when it came time to purchase. Among the incredible var I have been servicing my Mini for years with Ferman so it was only natural for me to look here when it came time to purchase. Among the incredible variety of inventory I was able to find exactly what I was looking for. All of my questions and concerns were promptly addressed. I was taken care of the minute I walked through the door. I will be back for many years to come! More

Great service call Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be compl Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be completed. More

Great expereince! Met with Dan. He had the car pulled up for me once I arrived. He took the time to show me every detail of the car and explain all of its functions. Th Met with Dan. He had the car pulled up for me once I arrived. He took the time to show me every detail of the car and explain all of its functions. Then went for a test drive. He was able to work with my schedule and get me an amazing price. Erin had all the paperwork ready for me and explained everything in an easy-to-understand way. Very happy with my service! More

Great place to shop for a MINI Excellent customer service and a great dealership to work with. Jack Rowland was extremely helpful and really went the extra mile during the entire pr Excellent customer service and a great dealership to work with. Jack Rowland was extremely helpful and really went the extra mile during the entire process. Would recommend to anyone looking for a new or used/certified MINI. More

car was not fixed I received back my car with leaked coolant . i was not able to contact service to discuss the issue. I can not drive my car as for now. I received back my car with leaked coolant . i was not able to contact service to discuss the issue. I can not drive my car as for now. More

Good preventive service I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to sched I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to schedule the next day and I was all Fixed up before the service light came on! More

Always leaving happy Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the ent Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the entire time. I am very happy with my experience! More

Back to Mini I have purchased more than 10 Minis in the last 10 years, I do know exellence in customer service. Sara was outstanding and Fernam Mini has gained my I have purchased more than 10 Minis in the last 10 years, I do know exellence in customer service. Sara was outstanding and Fernam Mini has gained my trust and lotalty in less than one hour, I can asure you, it will be the car buting experience you will ever have. Every one at this dealership is best in class. More