Ferman BMW

Great Service Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain about! More

Superb! Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed a Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed and vacuumed. Very pleased!! More

Professional and Friendly! General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was G General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was Great and so was my Loaner “Ladies”! Fine Job on such a great Organization. More

First class The Ferman dealer in Palm Harbor is amazing. We have had the great fortune to work with Mary and the team on 3 different car transactions. It’s a plea The Ferman dealer in Palm Harbor is amazing. We have had the great fortune to work with Mary and the team on 3 different car transactions. It’s a pleasure even when you need to have a service the way they make you feel like your the only guest of the day! Thank you Mary and the Fernan Family!! More

The staff went out of their way to make me feel at home Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very fri Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very friendly More

Great experience especially with Charles our sales friend Wow...what a great experience especially with Charles Fernandes. Had a little confusion over a warranty sold by the finance guy but it was corrected w Wow...what a great experience especially with Charles Fernandes. Had a little confusion over a warranty sold by the finance guy but it was corrected within days. More

Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

Excellent experience as always! Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a respons Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!! Ps. Robert is absolutely amazing!! More

Buying a car and service. They are courteous, honest and quite helpful. They walk you through the process making you feel comfortable and at ease. Whatever concerns you may h They are courteous, honest and quite helpful. They walk you through the process making you feel comfortable and at ease. Whatever concerns you may have, were addressed quickly and courteously. The team Matt Cero, Darlene and Paul the manager in the service department care about their customers. They made me feel like I was the only customer they had to deal with and worked through every concern I had with patience, understanding and respect. Buying a car is stressful enough and make sure that you leave with an awesome service and a great car. Thank you guys for all your hard work. You 3 are totally appreciated. More

Quick resolution to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me More