Ferman BMW

Very helpful and professional Gary was on the spot! Answered all my questions and was very helpful in getting me the car and deal I wanted. I highly recommend! Gary was on the spot! Answered all my questions and was very helpful in getting me the car and deal I wanted. I highly recommend! More

Manufacturer recall My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less than that. More

Long day, but worth it. Finally purchased my Pre-Owned Mini after a long day at the dealership. Bob was great to work with, very friendly and engaged even though he seemed qu Finally purchased my Pre-Owned Mini after a long day at the dealership. Bob was great to work with, very friendly and engaged even though he seemed quite busy. More

Amazing customer service from beginning through the follow u My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. Ceaser is also great. More

Great customer advisor Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things running smoothly! More

Simple and easy My BMW 430i Coupe was recalled for a minor adjustment. Ferman BMW service resolved it quickly and took care of my normal service while there. No fuss My BMW 430i Coupe was recalled for a minor adjustment. Ferman BMW service resolved it quickly and took care of my normal service while there. No fuss or muss. It was done while I waited. More

Double check work The service center has great customer service, but things are overlooked in the repair shop. Dropped off car for an evaporator coil first time and oil The service center has great customer service, but things are overlooked in the repair shop. Dropped off car for an evaporator coil first time and oil change and I only got the oil change done after I picked it up. Dropped it off again to fix the evaporator coil and it was fixed. They also repaired a seal in the door and afterAnd after I took it home noticed that the door trim lighting on the driver side was no longer working. Overall I like Furman but little things could be improved. More

Made the leasing process so simple! We just signed a lease for a 2020 x5 and when all of the other dealerships started off quoting pricing unreasonably high, Ferman gave us the best deal We just signed a lease for a 2020 x5 and when all of the other dealerships started off quoting pricing unreasonably high, Ferman gave us the best deal right off the bat. We had other dealerships come back and match Ferman's price (even on cars with additional features), but because they were such a pleasure to deal with- we chose to go with them! A huge thank you to Charlie, David and Toby for making our experience so wonderful! More

Great customer service Cesar was helpful and very communicative. Kept me posted on status of vehicle. Everyone at the facility were kind and willing to help. Highly recommen Cesar was helpful and very communicative. Kept me posted on status of vehicle. Everyone at the facility were kind and willing to help. Highly recommend Ferman More

750 service Service advisor was extremely helpful and accommodating! Thank you for your help working around my schedule!! Car came back perfect...and all is good Service advisor was extremely helpful and accommodating! Thank you for your help working around my schedule!! Car came back perfect...and all is good! Thank you! More