Ferman BMW

Good service experience - recent purchase had highs and lows For our recent X3 purchase the first experience was good, getting to an acceptable price was fine, however when we took delivery our rep had left the For our recent X3 purchase the first experience was good, getting to an acceptable price was fine, however when we took delivery our rep had left the organization and items we agreed with him to be installed by the parts department were not installed and we were told “they were not included” in the price. We met in the middle but we left feeling like we did not get the car we paid for. More

Great service! Better price! Worked the price mostly via text. Great customer service! Santos and Bob were awesome! Even accommodated when there was a paperwork problem. Would d Worked the price mostly via text. Great customer service! Santos and Bob were awesome! Even accommodated when there was a paperwork problem. Would definitely shop here again! More

My first BMW experience! During my first BMW experience I was welcomed kindly by all the team members who greeted me. I had specifically gone to see Robert Chodorowski all the During my first BMW experience I was welcomed kindly by all the team members who greeted me. I had specifically gone to see Robert Chodorowski all the way from Brooksville, based off a friend’s referral from his previous experience with Rob at this location. I was on the search for a new 3 series. Rob was ready and energetic to answer all my questions and ease my concerns. This being my first BMW i was not educated enough on the vehicles but Rob made sure to share all his knowledge and patiently present and describe the cars to me. We spoke, we drove and after many questions answered, we sat to review numbers and financing matters. Rob spent hours of his evening with me making sure all my needs were met and i was happy with the decision i made to lease a 2019 330i Beamer. Rob ran back and forth many times between patiently explaining the many options i was given to come to an agreement and negotiating with the finance guys to get the best deal for me. There was not a time when he seemed flustered or even tired of me not understanding car lingo or some financial matter. He even assured my concerns when Alan came to shake my hand as were coming near closing on the deal after he had worked out the numbers i was looking for. I never felt rushed or pressured. I was on the market searching for a new car for about a month before coming to BMW. I went to other dealerships such as Audi and Lexus. But, i have to admit, Ferman BMW provided me with the pleasant quality of professionalism and caring customer service i have not experienced anywhere else. I am very satisfied with my new car and i am looking forward to doing more business with the Ferman family! Thank you Rob C, Alan M, Scott D, and Stone! More

Always an amazing experience There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always been attentive and gracious. I cannot imagine going anywhere else. More

Cesar really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although the service was good, it wasn't the same without Cesars positive energy and excitement to create an amazing guest experience. Keep him around and please make sure he's my permanent service advisor! More

Tire service Came in without an appointment due to tire damage. New tire installed within 90 minutes. Service and waiting area excellent. So glad we have a Mini Came in without an appointment due to tire damage. New tire installed within 90 minutes. Service and waiting area excellent. So glad we have a Mini More

Superb I’m in love on my Mini’s. As an owner of 3 minis there is no way I could change. My oldest Baby Mini Countryman has 7 yrs and still like new. Love th I’m in love on my Mini’s. As an owner of 3 minis there is no way I could change. My oldest Baby Mini Countryman has 7 yrs and still like new. Love the diligent care and service of this Dealer/Service Center. More

Take advantage Old People Father-in-Law was ripped off Gave a 91 year old with dementa a car he can't use Sold a lease thought he was buying it 7 days after purchasing it w Father-in-Law was ripped off Gave a 91 year old with dementa a car he can't use Sold a lease thought he was buying it 7 days after purchasing it was hospitalized for 30 days, from there went to rehab another 45 days. Was being transferred to nursing home when wife went down to bring him home to NJ. Call this dealership told to late stuck with car passed 30 days return explained details stated above and the car only has 700 miles on it . Told again too late If I could would give them no starts heartless money people Beware!!! More

Great Service James Whaley did a phenomenal job taking care of my old BMW. Very personalized service and the price was right. I will definitely be bringing my newer James Whaley did a phenomenal job taking care of my old BMW. Very personalized service and the price was right. I will definitely be bringing my newer BMW here for any service needs. Kyle the shop Foreman was very knowledgeable and explained everything in an easy to understand way. More

Great place, great people, great cars! I got my brand new 5 series in Ferman BMW. Thanks to Mr. Chodorowski I learned a lot about my new car. He is very focused on the details and also abl I got my brand new 5 series in Ferman BMW. Thanks to Mr. Chodorowski I learned a lot about my new car. He is very focused on the details and also able to answer all questions (also the weird ones) 😊 When I left Ferman in my 5 series, I was sure that I do not have any more questions. Great place, great friendly people. Thanks Robert! You are a good guy! I will be back to you for sure soon! More