Ferman BMW

Excellent service Really helped me out when I was in a pinch. Very grateful for the level of customer service and professionalism, and my car runs like new. Really helped me out when I was in a pinch. Very grateful for the level of customer service and professionalism, and my car runs like new. More

Basic service Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items wa Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items was under the warranty..basic issue with just basic treatment that all More

Excellent staff and service I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. Based upon the service and staff at Ferman BMW, I am moving my business here. More

Great Customer Service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service warranty covered the cost which was extremely helpful and much appreciated!! Outstanding customer service!! Ferman BMW backs it’s warranty up 100%!! More

Second time's the charm Had my 2017 Mini Cooper S John Cooper Works convertible serviced here a year ago and felt steamrolled by upsells and recalls. Was not super satisfied Had my 2017 Mini Cooper S John Cooper Works convertible serviced here a year ago and felt steamrolled by upsells and recalls. Was not super satisfied with that experience and would have rated it a two/five. This time things were smooth and the servicing was done quickly without a lot of pressure. They made right one defect left over from a year before recall and overall I am much more satisfied. More

I love Mini! Marc is so great! Always professional and always kind! He takes the time and patience to explain everything to his customers. He makes his customers Marc is so great! Always professional and always kind! He takes the time and patience to explain everything to his customers. He makes his customers all feel like they matter. More

Good job On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they a On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they are BMW! More

Professional, Timely, and Informed I checked in with Dustin Ryan, he was very professional but also friendly. We discussed the issues and items I wanted to have checked. After initial I checked in with Dustin Ryan, he was very professional but also friendly. We discussed the issues and items I wanted to have checked. After initial evaluation he came back and discussed the findings. He also let me know one of the items would be covered under my extended warranty. He offered me a ride if I wanted to grab lunch while I waited, I declined but a great touch in my opinion. He let me know it was ready and the car looked great and drove better than before I arrived. Ryan represented Ferman Mini very well, I want him to be my Service Advisor on any future trip back for service. More

Quality service Great experience from a friendly and courteous staff. Courtney went above and beyond when it came to letting me know the services needed and cost asso Great experience from a friendly and courteous staff. Courtney went above and beyond when it came to letting me know the services needed and cost associated with them. More

Warranty Repairs Three warranty repairs were completed, no fee. Work was completed in less than two hours. Good appointment. Everyone was very friendly and played with Three warranty repairs were completed, no fee. Work was completed in less than two hours. Good appointment. Everyone was very friendly and played with our Labradoodle, Sophie. More