Ferman BMW

Best service in town This was my best experience at this location in many years they are very nice end the make your filing very comfortable as you check inn This was my best experience at this location in many years they are very nice end the make your filing very comfortable as you check inn More

Courteous, knowledgeable, and helpful Dealt with a new salesman, Greg Larson, as our regular salesman, Alex Wolff, was on vacation. However we were not disappointed. He was personable, inf Dealt with a new salesman, Greg Larson, as our regular salesman, Alex Wolff, was on vacation. However we were not disappointed. He was personable, informed and quite helpful in finding a suitable car and financing option. All personnel that subsequently interacted with were equally friendly and helpful, trying to suitably clean up the car in the absence of service personnel. Genius was great too. More

Very good experience. My dealer rep is very detailed oriente Before I retied, I was a corporate marketing manager so it is very hard for me to give a 5/5 rating. I had to call the dealer after 24 to find out wha Before I retied, I was a corporate marketing manager so it is very hard for me to give a 5/5 rating. I had to call the dealer after 24 to find out what was happening with my 328i. That is why it's not a 5. More

Ferman BMW, a higher level of Customer service In my recent visit to Ferman BMW I met with Nick Hawk to service my 540i. The experience truly felt as one of relationship building, A sincere comm In my recent visit to Ferman BMW I met with Nick Hawk to service my 540i. The experience truly felt as one of relationship building, A sincere commitment to time management and positive results. Listening and collecting information for successful results in meeting the needs of the customer is the goal, In my case the staff at Ferman BMW exceeded my expectations. Many of the employees took the time to approach me and introduce them selves. It truly is a dealership based on caring and building relationships. Ferman BMW is a great asset in the overall BMW ownership experience. Thank you all ! Sincerely Brad U More

Service tech was rude and dismissive. The service tech who I had to work with was rude and dismissive. In addition I asked for a price on floor mats. She seemed like I was bothering her an The service tech who I had to work with was rude and dismissive. In addition I asked for a price on floor mats. She seemed like I was bothering her and said she’d HAVE to get an estimate. In the end she never did give me the price. I’m looking for a better dealership. More

Oil change was great but key fob service not great Loved getting my A+ service for my oil change but my key fob only worked for 1 day that I paid to get repaired. I text the service person but didnt ge Loved getting my A+ service for my oil change but my key fob only worked for 1 day that I paid to get repaired. I text the service person but didnt get a resolution. I stay an hour away and haven't had a chance to go back. More

Performance brakes instal But if a delay on the overal completion of the work however it was of no fault of the service center. Good communication thank you But if a delay on the overal completion of the work however it was of no fault of the service center. Good communication thank you More

Great and fast service Great service and I received no hassle for services not I hope that continues. I drove from St. Petersburg to get true BMW customer service and I rece Great service and I received no hassle for services not I hope that continues. I drove from St. Petersburg to get true BMW customer service and I received just that. Keep it up. More

Great Experience The service center at Ferman BMW took amazing care of me! I had an insurance claim for an engine replacement, and they did the job very well and got i The service center at Ferman BMW took amazing care of me! I had an insurance claim for an engine replacement, and they did the job very well and got it done in a timely manner. I would like to thank Sal for going so far above and beyond helping me with the insurance adjuster, even when it was well outside of his necessary duties. More

Service personnel was courteous and professional Service was performed on time as promised by courteous personnel. The waiting room is comfortable and refreshments are available while you wait. Every Service was performed on time as promised by courteous personnel. The waiting room is comfortable and refreshments are available while you wait. Everyone I encountered wss very professional. More