Ferman BMW

Unplanned Service Visit I originally purchased my BMW 328i XDrive at BMW of Mt. Laurel in Mt. Laurel, NJ and had it regularly serviced at Union Park BMW in Wilmington, DE. I originally purchased my BMW 328i XDrive at BMW of Mt. Laurel in Mt. Laurel, NJ and had it regularly serviced at Union Park BMW in Wilmington, DE. I recently relocated to the Tampa area and got caught driving on a street that flooded. My car malfunctioned so I contacted Ferman BMW where Sal Graziano was assigned as my Service Representative. Sal was extremely helpful and knowledgeable while explaining the options to repair my car. Even though my situation was unexpected and unplanned, Sal’s professionalism made the experience as pleasant and thorough as possible. I will gladly return to Ferman BMW for any future service or sales needs. More

Efficient and Professional Very pleased with the service on our mini Cooper. Marc was efficient and his explanations were comprehensive. I would recommend using Marc at Ferman B Very pleased with the service on our mini Cooper. Marc was efficient and his explanations were comprehensive. I would recommend using Marc at Ferman BMW/Mini. More

Awesome experience. Great service. Great facility. Really good coffee Kept informed of status of service and checks asked for on battery. Thanks to servi experience. Great service. Great facility. Really good coffee Kept informed of status of service and checks asked for on battery. Thanks to service team for a clean, complete service. More

Friendly, very helpful service I spoke with Joe and David and they were extremely helpful and got me the car that I wanted, at a price that I was comfortable paying. Thank you guys I spoke with Joe and David and they were extremely helpful and got me the car that I wanted, at a price that I was comfortable paying. Thank you guys so much! I love my new car. More

Superior Experience My husband and I went to Ferman to "look" at possibly purchasing a pre-owned BMW x1 or x2 as the lease term on my current vehicle was nearing the end. My husband and I went to Ferman to "look" at possibly purchasing a pre-owned BMW x1 or x2 as the lease term on my current vehicle was nearing the end. We were paired with Cleo who provided us with amazing customer service and honestly the most enjoyable car buying experience we have ever had. Cleo is super personable and he made sure we were pleased with our selection. He found us a really great deal on a 2018 BMW x1 and we actually ended up buying it. Love, love, love the vehicle! Thank you Cleo! More

Amazing Buying Experience This was the most pleasant car buying experience I have ever had. The sales person was very knowledgeable about the Mini Cooper and he never pressured This was the most pleasant car buying experience I have ever had. The sales person was very knowledgeable about the Mini Cooper and he never pressured us in to buying the vehicle. Also, the financing experience was very great. More

Best Experience- Thank You Courtney!! Hands down, BEST service center I have ever experienced!! This was my first experience with the service center at Ferman BMW of Tampa and I couldn’t b Hands down, BEST service center I have ever experienced!! This was my first experience with the service center at Ferman BMW of Tampa and I couldn’t be happier. They truly provide “white glove” service. Courtney was super amazing and now has a friend for life with me! She is an expert in her field and will always trust her input! She listens to your concerns and shows a lot of care and compassion. Gary, the gentleman who picked up my car was super friendly too! I loved my experience when I purchased my mini and I am so happy to see that the same level of service continues after the purchase!! Ferman Mini/ BMW has a customer for life!! Thank you!!! More

Really couldn’t ask for me The service here is highly personalized, and completely customer driven. They don’t try to get you in any car, they try to get you in the car you’re r The service here is highly personalized, and completely customer driven. They don’t try to get you in any car, they try to get you in the car you’re really looking for. I had multiple correspondence with Phil and Steve looking for the right car, and even got to see this car, as well as another, in a video he shot for me before I even stepped on the lot. Between Phil Bennis, and David Soto, who facilitated me getting to experience the car in person and answer my questions in person, and Steve Venden, who sold both my mother and my brother excellent cars they love and introduced, my experience was amazing they literally gave me the best price I believe they could right off the bat for the car I got. More

Buying a Z4 at Ferman was easy And fun. Everyone was friendly and very helpful. Steve was center for everything we did at Ferman and made buying our Z4 so much fun. Kenny helped us underst Everyone was friendly and very helpful. Steve was center for everything we did at Ferman and made buying our Z4 so much fun. Kenny helped us understand all the new electronics and was very patient while working with us. Even Scott Douglas made the financial paperwork easy. Jamie has always been professional, knowledgeable and friendly in the service department. Special thank you to Steve for the outstanding service. More

All was good until the end. My 2003 X5 was in for the airbag recall which, it turned out, it didn't need. However, when I went out to my car, I noticed that the cover for one of My 2003 X5 was in for the airbag recall which, it turned out, it didn't need. However, when I went out to my car, I noticed that the cover for one of the headlight sprayers was missing. Someone went & looked in the car wash area, but could not find it. I requested that they order a new one since they apparently don't keep them in stock. To date, no one has called to let me know if the part has been ordered or when it is expected to arrive at the dealership. Please check on this and call to let me know when it is expected to arrive. -- Joan Taylor More