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Ferman BMW
Palm Harbor, FL
7,211 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times.
You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,211 reviews
September 26, 2019
Very poor customer service This began when I first got my mini. I special ordered at and when it can in it was missing several things that I had ordered. The agent lost my origi This began when I first got my mini. I special ordered at and when it can in it was missing several things that I had ordered. The agent lost my original order and had to redo it. They said I would have to sell the car, take a loss and reorder. I got stuck with someone else’s mistake. In several occasions I have called service and I always get send to a voicemail which 100% NEVER gets returned. This last incident I brought the car in as the electronics went out. There was a shuttle that could get to get a ride home but I missed it because I was talking to a salesman about possibly buying a new car. They ended up letting me take one home. I never heard from my service tech for well over 24 hours (left several messages) about the status of my car. Finally got hold of him and he did not have any info to share with me. The sales department let me keep the new car for another night. I still did not hear anything regarding my car and the was well into the third day. I brought back the new car and was going to speak to the sales manager about buying it. But he was rushing out the door and was obviously agitated and said he didn’t have time and left. I was left standing there with the keys not knowing what to do so I just gave them to the service agent. He said there were no shuttles anymore as they didn’t have drivers and the corporate Uber account had been suspended. ( suspended? Are you guys having financial difficulty?) there were also no loaners. So I Ubered home. When I did get my car back the interior had big black grease marks in the doors and the back seat.... white leather. There was someone there that came out and cleaned it up. This fiasco ended up taking over two weeks, one car rental and little to no communication from Ferman. I consider myself a good customer and I have recommended the the dealership ( not sure why) to 2 friends who also bought cars there. I LOVE my car but will NEVER buy one there again and I most certainly won’t recommend Ferman to anyone. I rarely complain about stuff as I realize that things happen. But this has been a bad situation from the get go. If in the very least the dealership should concentrate on proving better customer service. Calling to keep customers informed is the very least you can do More
by Maggie
Verified CustomerEmployees Worked With
I believe the salesman was Derek and I can’t remember the sales managers name, Marc Youngsma
September 26, 2019
World Class Experience @ Ferman BMW 540i I’ve purchased many BMW’s over the years from another local dealer but we just weren’t getting the time and attention we had hoped for - not to menti I’ve purchased many BMW’s over the years from another local dealer but we just weren’t getting the time and attention we had hoped for - not to mention they didn’t have a wide selection of cars we were interested in so we decided to make a change. I went on line to Ferman and found exactly what I was looking for in a matter of seconds! I called and spoke with Heather who took some information from me and let me know someone would get back with me right away. A few minutes passed by and I received a call from Robert. He was friendly, knowledgeable and asked a lot of questions to ensure he knew exactly what I was looking for in terms of car features and payment options. I have to say when he quoted the price I knew my search was over - best price quoted by far and I didn’t even have to negotiate. I was leaving to go out of town so Robert arranged to have all the paperwork completed in advance of my arrival to the dealership. When I got there everything was ready for me! The Ferman team had the car prepped and the paperwork ready to sign. I thought for sure I might encounter a hidden fee they hadn’t made me aware of but I was wrong - it was so nice to experience a sales team with integrity. Robert made everything easy and enjoyable. I highly recommend Robert and the Ferman team! More
by HappyBMWowner
September 26, 2019
Great service and experience! We had a fantastic experience purchasing our new X7 at this dealer, Robert Chodorowski made the whole process from picking my wife’s car to ordering i We had a fantastic experience purchasing our new X7 at this dealer, Robert Chodorowski made the whole process from picking my wife’s car to ordering it and getting all details exactly right a very good one. So much so that I decided to also get a new M2, all recommendations were on point and timing was very good. Will definitely be a client for a long time. Thanks! More
by Víctor Mendoza
September 26, 2019
Always pleased Yes, you could go and get an oil change else where for half the price but customer service and amenities are worth the extra. The chairs are actually Yes, you could go and get an oil change else where for half the price but customer service and amenities are worth the extra. The chairs are actually comfortable, they offer complimentary snack/ drinks. You can also use a loaner or take the shuttle if need be. They also wash and vacuum your car which is probably my favourite part. More
by Kelly
Employees Worked With
Marc Youngsma
September 25, 2019
In Love With My 2020 Mini Clubman.....Another Trifecta! Thank You to the great team at Ferman Mini; Derek, Santos, AJ and All! Last week we did our 3rd or 4th transaction with Ferman, purchasing the inc Thank You to the great team at Ferman Mini; Derek, Santos, AJ and All! Last week we did our 3rd or 4th transaction with Ferman, purchasing the incredible 2020 Mini Clubman S with Iconic Packaging. What can I say??? We're absolutely in love with the Mini Brand and they continue to amaze us and our 2020 is brilliant! And, it's so wonderful having Ferman right here, great Dealership with an awesome Team of people to assist you through. Having made a major move here two years ago, and with 2 kids starting college, we discovered our first Mini. I've been fortunate to own beautiful auto's: Landrovers, RR's, 600 & 700 series BMW's....now it's all about the Mini's!!! Thank you again, Sue, Lily & Matt More
by Susan J Stoddard
Employees Worked With
Derek, Santos, AJ
September 24, 2019
Chucks X5 Great service and experience. I am really enjoying my X5.We have bought from Steve before and came back as were very pleased with the experience. Great service and experience. I am really enjoying my X5.We have bought from Steve before and came back as were very pleased with the experience. More
by charles.davies2
Employees Worked With
Steven Venden
September 24, 2019
BMW X3 M40 Charlie was great to deal with; he knew the car inside and out. When he delivered it that evening, he brought one of BMW's geniuses to the house in or Charlie was great to deal with; he knew the car inside and out. When he delivered it that evening, he brought one of BMW's geniuses to the house in order to make sure I understood the car. I was very impressed by their service. More
by Rcavender
September 23, 2019
Awesome I dealt with Mary Greg Lawson and AJ and they were f I had an awesome experience dealing with Mary Greg and AJ they were professional kind of took care of my son and myself overall experience was first I had an awesome experience dealing with Mary Greg and AJ they were professional kind of took care of my son and myself overall experience was first class More
by mvnehall2000
September 23, 2019
Great Awesome, I would refer anyone to come to your dealership. Sal and all employees were kind and attentive. I will continue going to this location. Awesome, I would refer anyone to come to your dealership. Sal and all employees were kind and attentive. I will continue going to this location. More
by smart3078
Employees Worked With
Sal
September 23, 2019
We love our "new" BMW. Even though our car is a CPO - it feels like new to us. Our sales associate, Steve Venden, made the whole process run along smoothly - although it tak Even though our car is a CPO - it feels like new to us. Our sales associate, Steve Venden, made the whole process run along smoothly - although it takes a lot of paper, signatures and time - we turned in a lease car and purchased the beautiful 2017 4 Series BMW we wanted. We will be loyal Ferman customers for a long time. More
by Carol D
