Ferman BMW

Terrible Customer Service The staff was very unpleasant and unprofessional. The staff rather finish eating their lunch before tending the patrons waiting at the counter. A rand The staff was very unpleasant and unprofessional. The staff rather finish eating their lunch before tending the patrons waiting at the counter. A random employee had to search for my service advisor. More

Great Experience This wa by far the best car buying experience ever, the process from test driving to leaving with my car was seamless and stress free. Alex (Sales) w This wa by far the best car buying experience ever, the process from test driving to leaving with my car was seamless and stress free. Alex (Sales) was very knowledgeable, he listened and understood what I was looking for and not pushy at all. Phil (Sales Manager) was kind and provided me with a hassle free offer. Finance can always be a drag, the process is long and can be painful but Doug was top notch! I actually enjoyed the finance process. They were all personable and all seemed to enjoy what they are there to do. More

Laid back, informative and quick! Matt Speedy, real name? was by far an excellent and patient man. He was very knowledgeable about the products. Our Finance guy, Scott maybe, should Matt Speedy, real name? was by far an excellent and patient man. He was very knowledgeable about the products. Our Finance guy, Scott maybe, should have had the name Speedy. He had us signing the exit papers at lightning speed! The manager came out and spoke to us which was very nice, he invited us to partake in other MINI opportunities they offer. It was by far the best car buying experience of my life and I would highly recommend this dealership although far from our home, to any of my MINI and BMW friends. More

Great experience with true professionals I truly felt that they were looking out for me and what I wanted to purchase. They went above what would be expected! If you've never been there, go!! I truly felt that they were looking out for me and what I wanted to purchase. They went above what would be expected! If you've never been there, go!!! More

Service engine soon light was on Everything was fixed and the car was thoroughly checked and Caesar was a great advisor to work with .If the car needs service again I will take it the Everything was fixed and the car was thoroughly checked and Caesar was a great advisor to work with .If the car needs service again I will take it there once again. More

Efficient Annual service performed efficiently. Oil change, etc.Loaner provided. Caesar is great to work with. Being concise, especially in this day and age, sh Annual service performed efficiently. Oil change, etc.Loaner provided. Caesar is great to work with. Being concise, especially in this day and age, should not be condemned. This seems like a homework assignment from Elementary School. More

Amazing He always helps us out and is super friendly. Very knowledgeable and knows a thing or two about BMWs I would highly recommend Caesar to anybody lookin He always helps us out and is super friendly. Very knowledgeable and knows a thing or two about BMWs I would highly recommend Caesar to anybody looking to get their car service at Ferman BMW More

Tire purchase and scheduled maintenance Tire in stock, good price. Good discussion as to what maintenance was due and why. Nothing suggested that was not truly necessary. Excellent an Tire in stock, good price. Good discussion as to what maintenance was due and why. Nothing suggested that was not truly necessary. Excellent and efficient loaner service. More

Great experience Excellent service when we ought our car online through Alexander Wolf. He was very responsive and personal, helped to organize transportation of the v Excellent service when we ought our car online through Alexander Wolf. He was very responsive and personal, helped to organize transportation of the vehicle to the port. Was always accessible via text or phone. Thank you! More

Pleasant but more attention to detail Very friendly and accomodating experience. Employees in service do need to pay more attention to detail when completing service or repairs. Please ins Very friendly and accomodating experience. Employees in service do need to pay more attention to detail when completing service or repairs. Please inspect vehicle thoroughly before returning to customer. More