Ferman BMW

Excellent staff and service I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. Based upon the service and staff at Ferman BMW, I am moving my business here. More

Good job On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they a On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they are BMW! More

Professional, Timely, and Informed I checked in with Dustin Ryan, he was very professional but also friendly. We discussed the issues and items I wanted to have checked. After initial I checked in with Dustin Ryan, he was very professional but also friendly. We discussed the issues and items I wanted to have checked. After initial evaluation he came back and discussed the findings. He also let me know one of the items would be covered under my extended warranty. He offered me a ride if I wanted to grab lunch while I waited, I declined but a great touch in my opinion. He let me know it was ready and the car looked great and drove better than before I arrived. Ryan represented Ferman Mini very well, I want him to be my Service Advisor on any future trip back for service. More

Quality service Great experience from a friendly and courteous staff. Courtney went above and beyond when it came to letting me know the services needed and cost asso Great experience from a friendly and courteous staff. Courtney went above and beyond when it came to letting me know the services needed and cost associated with them. More

Warranty Repairs Three warranty repairs were completed, no fee. Work was completed in less than two hours. Good appointment. Everyone was very friendly and played with Three warranty repairs were completed, no fee. Work was completed in less than two hours. Good appointment. Everyone was very friendly and played with our Labradoodle, Sophie. More

Good service experience - recent purchase had highs and lows For our recent X3 purchase the first experience was good, getting to an acceptable price was fine, however when we took delivery our rep had left the For our recent X3 purchase the first experience was good, getting to an acceptable price was fine, however when we took delivery our rep had left the organization and items we agreed with him to be installed by the parts department were not installed and we were told “they were not included” in the price. We met in the middle but we left feeling like we did not get the car we paid for. More

Great service! Better price! Worked the price mostly via text. Great customer service! Santos and Bob were awesome! Even accommodated when there was a paperwork problem. Would d Worked the price mostly via text. Great customer service! Santos and Bob were awesome! Even accommodated when there was a paperwork problem. Would definitely shop here again! More

Always an amazing experience There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always been attentive and gracious. I cannot imagine going anywhere else. More

Cesar really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although the service was good, it wasn't the same without Cesars positive energy and excitement to create an amazing guest experience. Keep him around and please make sure he's my permanent service advisor! More

My first BMW experience! During my first BMW experience I was welcomed kindly by all the team members who greeted me. I had specifically gone to see Robert Chodorowski all the During my first BMW experience I was welcomed kindly by all the team members who greeted me. I had specifically gone to see Robert Chodorowski all the way from Brooksville, based off a friend’s referral from his previous experience with Rob at this location. I was on the search for a new 3 series. Rob was ready and energetic to answer all my questions and ease my concerns. This being my first BMW i was not educated enough on the vehicles but Rob made sure to share all his knowledge and patiently present and describe the cars to me. We spoke, we drove and after many questions answered, we sat to review numbers and financing matters. Rob spent hours of his evening with me making sure all my needs were met and i was happy with the decision i made to lease a 2019 330i Beamer. Rob ran back and forth many times between patiently explaining the many options i was given to come to an agreement and negotiating with the finance guys to get the best deal for me. There was not a time when he seemed flustered or even tired of me not understanding car lingo or some financial matter. He even assured my concerns when Alan came to shake my hand as were coming near closing on the deal after he had worked out the numbers i was looking for. I never felt rushed or pressured. I was on the market searching for a new car for about a month before coming to BMW. I went to other dealerships such as Audi and Lexus. But, i have to admit, Ferman BMW provided me with the pleasant quality of professionalism and caring customer service i have not experienced anywhere else. I am very satisfied with my new car and i am looking forward to doing more business with the Ferman family! Thank you Rob C, Alan M, Scott D, and Stone! More