Ferman BMW

Service Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatu Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatures, I know they did there best to resolve the problem. More

excellent workmanship i was impressed with the work man-ship of the service department The service staff at Ferman, were very respective and went above and beyond to facil i was impressed with the work man-ship of the service department The service staff at Ferman, were very respective and went above and beyond to facilitate my repair time More

See below. I called back to service and said I was having problems with my driver side lock after I got the car back. The lock was fine before I took it to serv I called back to service and said I was having problems with my driver side lock after I got the car back. The lock was fine before I took it to service and when I got it back it was working intermittently. I called service and spoke with a manager? who stated that that was not their fault and it was a coincidence. I told him it was working on and off so I waited about 1-2 weeks to see if it would improve. The day I called it was not working at all. The manager said we were just going in circles and would not take responsibility. When I said that I would never buy a car there again, he said something to the effect "ok. that's your choice" He didn't seem to care. Ironically, the lock started working fine a couple of days later. BTW, my bill was about $1300 More

We had an excellent experience purchasing our first BMW! We had a great experience purchasing our BMW. The salesman was very helpful in getting us what we were looking for. He found a used one that only a BM We had a great experience purchasing our BMW. The salesman was very helpful in getting us what we were looking for. He found a used one that only a BMW employee had driven for less than a year & lowered the price significantly!! He explained everything in detail & was in touch with us all week until the car was delivered from New Jersey to Florida. More

New tires & check engine illumination Cesar and his team handled all items on the list of to do’s. would recommend him and the team to other BMW owners anytime Cesar and his team handled all items on the list of to do’s. would recommend him and the team to other BMW owners anytime More

Thank you all at Ferman BMW Service, The team of individuals I met while I visited the dealership. Nick Hawk was very respectful of my time and exceeded my expectations in turning my car The team of individuals I met while I visited the dealership. Nick Hawk was very respectful of my time and exceeded my expectations in turning my car around and getting me on my way, all questions answered. Feels like I’m part of the family. Thank you all again! Sincerely Brad More

Great Job Mini! Bringing a 5 year old with you to purchase a vehicle isn't an ideal situation. But Bob and everyone made it easy and painless. No one was pushy, wh Bringing a 5 year old with you to purchase a vehicle isn't an ideal situation. But Bob and everyone made it easy and painless. No one was pushy, which I think many people fear. They make you feel important and help you through the process. I'm now a proud mini mama! More

Professional and courteous Ferman MINI was easy to deal with, professional and courteous. The vehicle I wanted to drive was waiting for me when I arrived and the Sales Associate Ferman MINI was easy to deal with, professional and courteous. The vehicle I wanted to drive was waiting for me when I arrived and the Sales Associate, Matt C, was knowledgeable and helpful. They couldn’t get it within my budget so I left to go test drive a similar vehicle at another dealership. The Sales Manager called to make another offer and we were able to come to a deal. Paperwork went pretty quick and the Finance Dept was efficient. Overall, I found the process far less painful than previous car purchases and I am happy with My purchase. More

They took care of my wife and I from the very beginning! We were in the market for a new vehicle, when we got there we were greeted by Thomas who regaled us with stories and even stayed until after closing t We were in the market for a new vehicle, when we got there we were greeted by Thomas who regaled us with stories and even stayed until after closing to help us get the vehicle, along with the other gentleman (who unfortunately I can't remember the name of). They went above and beyond the call of duty! More

Service Great customer service . Cesar Tereso is an excellent customer rep for the service dept. I enjoy the complimentary coffee and snacks. I do enjoy get Great customer service . Cesar Tereso is an excellent customer rep for the service dept. I enjoy the complimentary coffee and snacks. I do enjoy getting the coupons by email. More