Ferman BMW

Great Service and Follow-Up The service staff at Ferman, specifically Nick have treated me so well. I recently relocated to the Palm Harbor area and feel very fortunate to have t The service staff at Ferman, specifically Nick have treated me so well. I recently relocated to the Palm Harbor area and feel very fortunate to have the service staff at Ferman BMW handling my service needs. They have always respond expeditiously and effectively. There is always follow-up communications and when you arrive at the service entrance, someone is always there to meet you and assist you in a timely fashion. Other BMW dealers and their service departments should come to Ferman and learn from these guys, and I can name 2 service departments that I have dealt with in the past that would benefit. Thank you for maintaining a high standard! Andy More

Great experience and super service! We had a great experience and Robert was awesome form recommending colors to handling every step of the way, everything was on time and exactly as we We had a great experience and Robert was awesome form recommending colors to handling every step of the way, everything was on time and exactly as we expected thank you very much! More

Lease I love the service staff Courtney is amazing and also want to give a great thumbs up to Matthew speedy for helping me with my lease. I love the service staff Courtney is amazing and also want to give a great thumbs up to Matthew speedy for helping me with my lease. More

Service Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatu Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatures, I know they did there best to resolve the problem. More

excellent workmanship i was impressed with the work man-ship of the service department The service staff at Ferman, were very respective and went above and beyond to facil i was impressed with the work man-ship of the service department The service staff at Ferman, were very respective and went above and beyond to facilitate my repair time More

See below. I called back to service and said I was having problems with my driver side lock after I got the car back. The lock was fine before I took it to serv I called back to service and said I was having problems with my driver side lock after I got the car back. The lock was fine before I took it to service and when I got it back it was working intermittently. I called service and spoke with a manager? who stated that that was not their fault and it was a coincidence. I told him it was working on and off so I waited about 1-2 weeks to see if it would improve. The day I called it was not working at all. The manager said we were just going in circles and would not take responsibility. When I said that I would never buy a car there again, he said something to the effect "ok. that's your choice" He didn't seem to care. Ironically, the lock started working fine a couple of days later. BTW, my bill was about $1300 More

We had an excellent experience purchasing our first BMW! We had a great experience purchasing our BMW. The salesman was very helpful in getting us what we were looking for. He found a used one that only a BM We had a great experience purchasing our BMW. The salesman was very helpful in getting us what we were looking for. He found a used one that only a BMW employee had driven for less than a year & lowered the price significantly!! He explained everything in detail & was in touch with us all week until the car was delivered from New Jersey to Florida. More

New tires & check engine illumination Cesar and his team handled all items on the list of to do’s. would recommend him and the team to other BMW owners anytime Cesar and his team handled all items on the list of to do’s. would recommend him and the team to other BMW owners anytime More

Thank you all at Ferman BMW Service, The team of individuals I met while I visited the dealership. Nick Hawk was very respectful of my time and exceeded my expectations in turning my car The team of individuals I met while I visited the dealership. Nick Hawk was very respectful of my time and exceeded my expectations in turning my car around and getting me on my way, all questions answered. Feels like I’m part of the family. Thank you all again! Sincerely Brad More

Professional and courteous Ferman MINI was easy to deal with, professional and courteous. The vehicle I wanted to drive was waiting for me when I arrived and the Sales Associate Ferman MINI was easy to deal with, professional and courteous. The vehicle I wanted to drive was waiting for me when I arrived and the Sales Associate, Matt C, was knowledgeable and helpful. They couldn’t get it within my budget so I left to go test drive a similar vehicle at another dealership. The Sales Manager called to make another offer and we were able to come to a deal. Paperwork went pretty quick and the Finance Dept was efficient. Overall, I found the process far less painful than previous car purchases and I am happy with My purchase. More