Ferman BMW

So so Scheduled oil change took way to long, almost 2 hours! All of my tires got deflated by the following day. I received a follow up text message a few Scheduled oil change took way to long, almost 2 hours! All of my tires got deflated by the following day. I received a follow up text message a few days later, I told about my tires, never received a reply. Not entirely happy. More

Saw a car online I purchased a car after seeing it online. The dealer contacted me right away and the purchase was painless. I was comfortable throughout (no Pressure I purchased a car after seeing it online. The dealer contacted me right away and the purchase was painless. I was comfortable throughout (no Pressure) and everyone I met was pleasant and helpful. All around an excellent experience. I love my car and look forward to seeing these friendly folks fit service. More

A Great Place with great people Courtney was very professional,and respectful. She kept me informed of the work and the need to keep my car. She arranged for a loaner with out a hass Courtney was very professional,and respectful. She kept me informed of the work and the need to keep my car. She arranged for a loaner with out a hassle. I thank-you all. A great place and wonderful people. More

Sara created a win-win A 2013 Prius showed up online at Ferman BMW/ Mini- not a car they “should” know about. Sara Griffith made it her business to learn about Prius before A 2013 Prius showed up online at Ferman BMW/ Mini- not a car they “should” know about. Sara Griffith made it her business to learn about Prius before our appointment and answered all my questions thoroughly. She was fun to work with, went to bat for me with the GM on pricing AND stayed late to help me return my rental car. THAT’S a win-win! More

Great selection....great experience We were looking for a large suv and so we stopped in to look at new X7. The sales team brought several options and allowed us to test drive them. U We were looking for a large suv and so we stopped in to look at new X7. The sales team brought several options and allowed us to test drive them. Ultimately, we chose one that fit our needs and are very satisfied with our purchase. More

Good purchasing experience Marcos was a pleasure to work with. He extensively demo many cars since I was familiar with the brand. Explained to me every single details of options Marcos was a pleasure to work with. He extensively demo many cars since I was familiar with the brand. Explained to me every single details of options and differences between vehicles. He followed up with my decision and they let me take a car home for 24 hours to make sure I liked the car. Amazing work. More

Excellent Ferman reminded me of my service due, scheduled it when I wanted, met me as I drove up, and escorted me to the waiting area. My service advisor got me Ferman reminded me of my service due, scheduled it when I wanted, met me as I drove up, and escorted me to the waiting area. My service advisor got me within 5 minutes, we agreed on what I wanted done, and I spent the next 2 hours in the comfortable waiting area working on my laptop (with wifi) and enjoying latte from their machine and bagels and cream cheese. The service was finished and the car washed and vacuumed, and the bill much less than expected. Yep, I'm happy. More

Bad software update Told me I needed a software update and wouldn't affect any thing WRONG Tried and it failed Had to give me a loaner for the issue Told me I needed a software update and wouldn't affect any thing WRONG Tried and it failed Had to give me a loaner for the issue More

Jimmy is the best Great communication. Fast service. Worth the trip. Easy to make appointments. Nice service center. Like getting a loaner instead of wait is the best Great communication. Fast service. Worth the trip. Easy to make appointments. Nice service center. Like getting a loaner instead of waiting More

Car buying experience made easy Ferman BMW made my car buying experience very easy and got me into the car I was looking for at a reasonable price! Dan Macdonald went above and beyon Ferman BMW made my car buying experience very easy and got me into the car I was looking for at a reasonable price! Dan Macdonald went above and beyond to make sure I was satisfied with my purchase. More