Ferman BMW

I am so pleased with my experience. Great service and patience displayed by both Mary and Scott! They even stayed after hours to ensure I left a happy customer. This purchase was our 2nd BMW in one week. patience displayed by both Mary and Scott! They even stayed after hours to ensure I left a happy customer. This purchase was our 2nd BMW in one week. I couldn’t be more impressed with the service provided by this team. More

two issues, back hatch rattling & key fob battery low issue Came right out with a fix for the hatch rattling, fixed it immediately with lubricant and gave me a supply for future use. changed my battery in the Came right out with a fix for the hatch rattling, fixed it immediately with lubricant and gave me a supply for future use. changed my battery in the key fob with a new battery. More

Purchase of Chrysler 300S I was brought into Ferman BMW by an old friend of mine John, and was initially introduced to Brian Crosato who was immediately very friendly and helpf I was brought into Ferman BMW by an old friend of mine John, and was initially introduced to Brian Crosato who was immediately very friendly and helpful. I was originally going to buy a used 2014 Acura but instead ended up buying a used 2016 Chrysler 300S with very low mileage and in near mint condition. As my situation was a little complicated as I have just emigrated back to the USA, my situation was unique in that I currently hold a foreign driver's license. The Chrysler I just purchased could not immediately be released to me until the staff at Ferman could verify that it was fully legal for me to drive my new car with my existing driver's license. During this time, a gentleman at Ferman called Dan Macdonald went out of his way to accommodate me, driving me from the dealership and accompanying me to the bank to get a cashier's check for the vehicle. Dan dropped me home later and the next day drove my new Chrysler over to my location. Dan and Brian greased the wheels for me and made everything so much easier. I highly recommend Ferman BMW. The folks there like Brian and Dan went out of their way to help me in my unique situation and were extremely professional. I made a couple new friends too. That is something that you cannot say of most dealerships and is the first time I can remember wherein I have personally experienced such sterling service and friendly support. They didn't need or have to go out of their way but they did, nevertheless. 10 out of 10 guys, you're awesome. Review by Paul Kilmister More

Extra Special Care!! I can't say enough nice things about my dealings with the Ferman BMW service center- I have been a long time customer (since it was Sunshine BMW 20 ye I can't say enough nice things about my dealings with the Ferman BMW service center- I have been a long time customer (since it was Sunshine BMW 20 years ago!!) and haven't really been happy with my dealings with the service department until recently- Now when I come in, I always ask for the same team- Orion Mancini on the intake/initial point of contact and Jamie Annese as my service advisor. The last few visits have been far superior- these two always go the extra mile to make sure that my questions are answered and all of my requests have been addressed. I was thinking of giving up and going elsewhere, but thanks to these two- I've decided to stay at Ferman. Thank you Orion and Jamie for a great experience!! You two are the BEST!!! PS- I always trust Kyle Silcox to find out what's REALLY wrong with my car!! More

I always have a great and professional experience with Ferman BMW. Mark And David take great care of their customers and are an asset to the dealerships. Ferman BMW. Mark And David take great care of their customers and are an asset to the dealerships. More

Robert Chodorowski was polite, helpful, informative and very communicative. I appreciated his forthrightness and knowledge. Philip Bennis was clear in pricing and negotiation. Buying my vehicle from Ferman very communicative. I appreciated his forthrightness and knowledge. Philip Bennis was clear in pricing and negotiation. Buying my vehicle from Ferman BMW was a pleasure. More

not that great kept my car in the shop for a week for an oil change and new tires as they did not know how to work with fleet car management. kept my car in the shop for a week for an oil change and new tires as they did not know how to work with fleet car management. More

The service is amazing at Ferman BMW! It truly has been the best we’ve ever had compared to other dealerships we’ve used in the past. We always work with Cesar when we need service for our BMW and he goes the best we’ve ever had compared to other dealerships we’ve used in the past. We always work with Cesar when we need service for our BMW and he goes above and beyond every time! More

Very helpful and friendly staff. Always appreciate the honesty and ability to work with schedules. Highly recommend to anyone! Look forward to working with you all again soon. honesty and ability to work with schedules. Highly recommend to anyone! Look forward to working with you all again soon. More

Ok for service, except they identified a problem and didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the oppo didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the opportunity to fix it. More