Ferman BMW

Josh was awesome. Finance department left a lot to be desired, our finance rep made a 5,000 dollar mistake, had us come back the next day and offered 0 apology/remorse Finance department left a lot to be desired, our finance rep made a 5,000 dollar mistake, had us come back the next day and offered 0 apology/remorse. More

Desde el momento que concerte una cita para la compra de mi bmw note un gran Profesionalismo y eficacia recomiendo a aquel que quiera tener una magnifica experiencia mi bmw note un gran Profesionalismo y eficacia recomiendo a aquel que quiera tener una magnifica experiencia More

Best BMW dealership hands down. I have owned 740i, 745i, 750i, M3 & M4 over a span of 18 yrs. and I live at least 45min to an hour away from this dealership but have always gone th I have owned 740i, 745i, 750i, M3 & M4 over a span of 18 yrs. and I live at least 45min to an hour away from this dealership but have always gone there driving past other BMW dealerships closer to where I live. More

two items: 1. The hood on the car was not down, after car was serviced and I had to figure it out and put the hood down. Jeez..... 2. Mine is a Canadian car wi The hood on the car was not down, after car was serviced and I had to figure it out and put the hood down. Jeez..... 2. Mine is a Canadian car with Canadian warranty for service and yet I was told to pay upfront for servicing. When I called Canada they did reimburse me but told me the service dept should have known better and should have charged it through BMW. He said Canadian warranties are both Canada and US, while the US warranties are only for US. Not sure if I should return? Staff very friendly however. More

Great dealership. Jaime and all staff are very professional and helpful. Clean building. Highly recommend. Jaime and all staff are very professional and helpful. Clean building. Highly recommend. More

I don’t think they are really in touch with potential customers. They estimated $3000 to fix / replace my head unit in a 5 year ood vehicle and acted like it was filling it up with gas, so I found an aft customers. They estimated $3000 to fix / replace my head unit in a 5 year ood vehicle and acted like it was filling it up with gas, so I found an aftermarket alternative More

An overall good experience. Service took a little longer than promised but we did not want to rush it. Service people are very helpful. Service took a little longer than promised but we did not want to rush it. Service people are very helpful. More

Service was outstanding. My rep Steven Smith treated us with such kindness and everyone was so attentive and helpful in this process of my first BMW purchase. My rep Steven Smith treated us with such kindness and everyone was so attentive and helpful in this process of my first BMW purchase. More

I've had a very good experience with this dealership in the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, poten the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, potential challenges with an electric car & when I took delivery, the car was not detailed or prepared at the standard you would expect for a Certified BMW. Lastly, the spare key is completely inoperable & there is no User's Manual, so I was a bit disappointed in the overall experience. The people were very nice. More

Had appointment for first visit and wasn’t in the system. Thankfully on a busy Saturday a gentleman named Tyler was there to greet and help us. Keys were lost for car I wanted to test drive and waited over a Thankfully on a busy Saturday a gentleman named Tyler was there to greet and help us. Keys were lost for car I wanted to test drive and waited over an hour so Tyler got keys for another option that drove the same. When we got back the keys were found so we test drove the one i was interested in. I wasn’t in love with the interior so Tyler stayed after hours looking for what inventory was coming in. He found one that wasn’t sold already and was arriving in two days that looked to fit all my requests. My main request was for heated seats and the car arrived with NO heated seats. They tried to find another option, but it was almost $2k more and I already expanded my budget with the other car. Detail doesn’t include a wax on new vehicle and some stickiness on seat. Supposed to be cleaned when i bring in for the tint. Tyler was very responsive via my texts, even on his day off. Corporate office isn’t nice with customers trying to do local business either. Update 3/2/22 came in for the tint and get final details worked out. The service department and David were fantastic in assisting my concerns and listening to my needs. They normally do wax with first detail, but didn’t have time as my car arrived same day I picked up. I appreciate the professionalism displayed today and feel better about being a Ferman customer. More