Ferman BMW

Outstanding service. ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 a ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 as well as my 2011 X-5 previously. Bought both at Ferman. I have and will continue to highly recommend Ferman BMW to family, friends, and anyone who asks. More

Requested a refund of my deposit which was put on a credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a c credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a credit card. I wasn’t told about the charge at the time of the deposit or when I requested a refund. Don’t appreciate the lack of transparency or the cost. More

Polite and friendly staff with a clean and neat (if under construction) facility. The work performed on my vehicle was done quickly, with a nice wash and vacuum afterwards. construction) facility. The work performed on my vehicle was done quickly, with a nice wash and vacuum afterwards. More

My car was not functioning correctly when I left the dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the fac dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the facts even after a test drive with your senior service rep experienced the same issue within a quarter of a mile (when we brought it back). no one was listening to us or each other - poor communication. More

Willy was the best, made the whole journey comfortable and got me the car of my dreams and got me the car of my dreams More

I’ve had great experiences with Ferman BMW for many years now, both when it comes to new sales as well as service. They are professional, timely and work hard to please. now, both when it comes to new sales as well as service. They are professional, timely and work hard to please. More

We had an amazing experience with Bill Comninel. We had a horrible experience at Bert Smith BMW. And when I got in touch with Bill at Ferman he got me the car I wanted and got me in and out of there We had a horrible experience at Bert Smith BMW. And when I got in touch with Bill at Ferman he got me the car I wanted and got me in and out of there in less than a hour. Aaron was also great in finance. Made sure I protected my investment. Highly recommend and I will be back. More

Great service, work completed quickly with precision, covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Gr covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Great job More

Called ahead of time to find a car for my wife and spoke with Willy Patti. He was very friendly and did not pressure us at all. Once we met up he walked us through the process and even ended up showing us s with Willy Patti. He was very friendly and did not pressure us at all. Once we met up he walked us through the process and even ended up showing us some features that weren't listed for the vehicle we were buying. 10/10 would work with him again. More

It always get good service at Freman BMW. The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staf The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staff was great….. More