Faulkner Subaru Bethlehem

Best Experience Ever - Hands Down! First trip to the Faulkner dealership and it was great! I've been buying cars for a long time & have never had such a good experience in every way. I First trip to the Faulkner dealership and it was great! I've been buying cars for a long time & have never had such a good experience in every way. I purchased a certified pre-owned car for myself in February and a few months later I was back with my son to get a car for him. I cannot say enough about the staff - friendly, concerned, experienced. They made sure we got the right cars for the right price and worked hard to get us both to payments we could afford. I've never seen a staff work so closely with each other to serve the customers needs. I tell everyone how great my experience was and refer them to Faulkner. There is a Subaru dealership closer to where I live - but I will gladly drive the extra miles to go to Faulkner. Outstanding!!! More

Good experience I had a good experience buying my new Subaru from Faulkner. Scott got me a good price and was willing to work with me so I could get the color I wante I had a good experience buying my new Subaru from Faulkner. Scott got me a good price and was willing to work with me so I could get the color I wanted. Scott was friendly and helpful, and there were no annoying high-pressure sales tactics! More

My first Subaru I never really look forward to buying a car. Although dealerships promise you a no-pressure experience, it's rare to actually experience one. I never really look forward to buying a car. Although dealerships promise you a no-pressure experience, it's rare to actually experience one. When I first walked into Faulkner, I intended on buying a new car only after we turned in our lease (which was in a few weeks). I talked to Kim who assured me that I wouldn't go wrong with a Subaru (I mean, really. What else would she say, right?). Needless to say I'm skeptical of any salesperson (especially car sales people). Anywho, we test drove the Impreza. I liked it. I told her I'd be in touch after speaking with my wife. She was like, 'OK. Here's my card.'. Ok? What do you mean Ok? Aren't you going to try to ram this thing down my throat? (as I said - skeptical). My wife and I returned. We test drove the car - again - and then we asked her to run the numbers. We reminded Kim that we weren't in a position to buy it at this point (because of the lease) and we wanted to get a true financial picture. She obliged. I mean really - Knowing she wasn't going to get a sale that day and still she ran the numbers? Long story short 'ish, we decided to buy used and not purchase the new car. We went back to the drawing board and found the Forester I'm driving today. Kim was great. She was flexible, responsive, kind, funny, and honest. Perhaps it's because I told her I don't like the experience of buying a car. Maybe it's because she was just doing her job. Maybe it's just because that's who she is. Either way, my experience was not only 'not horrible' (which says a lot), it was almost pleasant. To slam some icing on top of the already good cake, the manager, knowing we had a four-year-old son, offered us tickets to see a local baseball team that night. Well done Faulker, well done. More

Very positive buying experience! Extremely positive buying experience!! Was in the market for a second vehicle and looking for something durable, safe and with cargo room. With th Extremely positive buying experience!! Was in the market for a second vehicle and looking for something durable, safe and with cargo room. With this in mind, I visited Faulkner Subaru and was first welcomed by Kim Obssuth. From the very beginning Kim was extremely professional and friendly. She immediately made me comfortable and answered all my questions. I mentioned to Kim that I was looking at the Forester and would compare to the CRV and RAV4 and therefore was not ready to make an offer. Kim listened intently and at no point did she try and push me in the direction of buying. She took me on a test drive and during the drive she highlighted all that the Forester has to offer from features, cargo and very importantly safety. I was very impressed with her knowledge and professionalism and left the dealership extremely satisfied with the knowledge at hand. At this point, with how comfortable Kim made me feel during my visit and the information provided, I made my mind to go with the Forester. As expected, discussing price was as easy and comfortable as before! I feel I obtained a very good price for the Forester! Plus Faulkner also helped me secure a very attractive loan rate! Overall, My buying experience with Faulkner Subaru and Kim was extremely pleasant and positive!!!!! More

Good experience Had a very pleasant experience buying a used car here. The customer service was friendly, and they were very accommodating to our work schedules. Very Had a very pleasant experience buying a used car here. The customer service was friendly, and they were very accommodating to our work schedules. Very pleased. More

Awesome dealer Scott Flaherty was amazing. One of the best car buying experiences I have ever encountered. Scott got us a great price right up front. He was prompt i Scott Flaherty was amazing. One of the best car buying experiences I have ever encountered. Scott got us a great price right up front. He was prompt in returning emails and phone calls. He had everything ready and waiting for us when we arrived. He was mindful of our time and had us in and out with all paperwork completed in less than an hour. I would highly recommend Scott for anyone looking to buy a Subaru. He will be my first phone call when it comes time to get another Subaru. Scott deserves this top rating !!!!! More

Phenomenal Faulkner Subaru has set the benchmark for exceptional customer service! They exceeded my expectations and left a lasting impression on my wife and I. Faulkner Subaru has set the benchmark for exceptional customer service! They exceeded my expectations and left a lasting impression on my wife and I. The level of service, commitment, and attention to details were amazing. It was a pleasure working with Scott (remarkable at his job), nice to visit with Nancy (great personality), seamless when financing with Denis ( knows his job well), and remarkable to have face time with Dave ( impacting change at Faulkner)! More

Great car buying experience! Kim was great! Very knowledgable and personable! I recommend this dealership to anyone looking for a Subaru. I guarantee you, I will be back when it c Kim was great! Very knowledgable and personable! I recommend this dealership to anyone looking for a Subaru. I guarantee you, I will be back when it comes time for me to get another vehicle! More

Happily Purchased Used Car After visiting many dealerships in the Lehigh Valley, my fiance and I were disappointed with the ability to find a decent used hatchback for sale at a After visiting many dealerships in the Lehigh Valley, my fiance and I were disappointed with the ability to find a decent used hatchback for sale at a reasonable price. It seemed like many dealers were priced well over what we observed to be fair marked value through online searchers. We we thrilled to find a great Lancer Sportback which was actually purchased at a great price! Working with Roland was nice; he actually owned a Lancer Sportback. He was very knowledgeable, everyone was friendly, and it was overall a good purchasing experience. More

Best car buying experience ever - it's a saga, sorry. OK, look - if you read all the other reviews about Roland Zuk, you already know. He's the best. Period. That's the Reader's Digest version of this OK, look - if you read all the other reviews about Roland Zuk, you already know. He's the best. Period. That's the Reader's Digest version of this review. If you want War and Peace, read on. So, my experience with Subaru began with an unplanned stop at Faulkner in Bethlehem. My original interest was in the Outback, and from the moment I stepped into the dealership I knew this was going to be different from any car-buying process I'd been through in the past. Most of those were dismally predictable. Every car salesman I'd ever dealt with seemed to be a graduate of the same Car Sales University, and they all used the same stale tactics. You know the drill - the salesman descends on you. He hammers you with superlatives about the car and all its bells and whistles, not knowing the first thing about your actual interests. He never asks about those. He's only interested in selling you the most options and loading up his commission. You drive the car, and through the whole test drive the salesman is annoying you with details you have no interest in. He says he can make just the right deal for you, but only if you can "pull the trigger today." Back in the showroom, you go through the dance of negotiation. You ask him for his best price. Instead, he makes what is, in my mind, the fatal error: he asks how much you want to spend per month on the car. (Of course, if you answer this question, you will spend AT LEAST that much for the car, and probably more.) Maybe you also tell him about the deal the guy down the street offered you. He leaves the table for repeated closed-door meetings with his sales manager, during which they talk about the Phillies or the Eagles, and have coffee. When the salesman comes back from these meetings, he insists you're killing him on the price, but over the objections of the manager he's going to give you the deal of a lifetime. When you finally agree, some hours and several aspirins later, you imagine your hands closing tightly around the salesman's neck. But the ordeal isn't over. You have to meet with the business/finance manager, who spends a couple more hours trying to load you up with stuff you don't need or want. Yada, yada. As I said, you know the drill ... Enter Roland Zuk, of Faulkner Subaru, Bethlehem. Roland apparently didn't go to Car Sales University, or he missed a lot of classes, because he didn't do any of that stuff. He was interested first in knowing what was important to me in a car, and he actually listened when I told him. I wasn't going to buy the car for at least a couple of months. I was just beginning my search and I didn't want to waste his time. That didn't seem to matter to Roland, and he offered to let me drive an Outback that day. He spent a couple of hours going over the car with me, not once even remotely pressuring me to make a quicker decision. I left very impressed with the car, the dealership, and especially Roland. When I returned a couple of weeks later with my wife, it was to check out the Forester, not the Outback. She had seen the car at the Allentown Auto Show and to my enduring surprise, she fell in love with it. I had mentioned it might be time to trade her 11-year old Altima and now she was starting to warm to that idea. But she also has definite feelings about past car-buying experiences (see above.) Nevertheless, after meeting Roland she was equally impressed with his professionalism. Roland handled every aspect of the transaction flawlessly, patiently answering each of our questions, then locating the exact vehicle she wanted in Maryland, offering us a fair price and very fair value on the trade. It was a great pleasure doing business with him. I will be back to see him later this year, after the 2015 Outback hits the showroom. More