Faulkner Hyundai

Nice waiting room. Estimated repair time was accurate. I was ask if I only wanted the recalls taken care of and I said yes because another dealership came out with $700 Estimated repair time was accurate. I was ask if I only wanted the recalls taken care of and I said yes because another dealership came out with $7000 dollars worth of repairs should be done and they then showed me my trade in value. Not hard to figure out. At this dealership they did a 23 point check which is 23 more than I said zI wanted. But I can't help wonder how much time I could have avoided by them not doing this. They took no for an answer and did not show me a trade in value. Service personel we're nice and I'm sure they are just doing what up management/corporation want. I will be more direct on my next recall visit even if it means getting it in writing. More

Excellent Service! Highly recommend this dealership. Customer service is excellent! Great crew!! The service team is amazing! Big shout out to those guys! Highly recommend this dealership. Customer service is excellent! Great crew!! The service team is amazing! Big shout out to those guys! More

Our salesperson Todd was polite, professional, and friendly. We were in the market for a late model Santa Fe. We visited several dealerships in the area and decided to go with Faulkner because they ha friendly. We were in the market for a late model Santa Fe. We visited several dealerships in the area and decided to go with Faulkner because they had the right car and a friendly and attentive staff. More

From our first visit to today's purchase of a new vehicle we are pleased with the total interaction with Mike our sales person and the finance team. Almost Nothing was a surprise, everything was smooth. A su we are pleased with the total interaction with Mike our sales person and the finance team. Almost Nothing was a surprise, everything was smooth. A surprise was just how good the Hyundai Tucson really is! More

5/22/2024 - scheduled a standard service for oil change and tire rotation. They called in the afternoon with over $3000 of “recommended” services. I asked if these services are regularly scheduled at my cu and tire rotation. They called in the afternoon with over $3000 of “recommended” services. I asked if these services are regularly scheduled at my current mileage? “No, we just recommend them at this time”. Whatever, nice try to gouge me, not happening! Very disrespectful dealership. Will never buy another vehicle at this dealership. More

They provided good service, was informative, and efficient. All the staff were friendly and the common areas were new and modern. efficient. All the staff were friendly and the common areas were new and modern. More

Brought vehicle in for a recall repair but waited over an hour to find out they had to special order the part and I'd have to come back another day to have it repaired. I have to drive an hour to get there hour to find out they had to special order the part and I'd have to come back another day to have it repaired. I have to drive an hour to get there and getting the time off is difficult. Aside from that, customer service greeted me and had paperwork ready when I arrived, which I appreciated. More

They found my issue quickly, and dealt with the issue equally quickly. That includes ordering the part and installing it. equally quickly. That includes ordering the part and installing it. More

I always have a great experience with Faulkner! From sales to service they make it so easy and meet all my car needs. Everyone I’ve interacted with has been friendly. From sales to service they make it so easy and meet all my car needs. Everyone I’ve interacted with has been friendly. More

Took the car here for simple oil change. Initially was told my oil change would cost $200!!!!!! Couldn’t believe it. Then service tech came to me with a list of recommended services for an Initially was told my oil change would cost $200!!!!!! Couldn’t believe it. Then service tech came to me with a list of recommended services for another $700 plus!!!!!! Turns out oil change was not $200. Next time I will shop around More