Faulkner Hyundai

In March of 2012, my wife and I traded in my 2003 Acura RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good sel RSX on a brand new Hyundai Elantra. Our buying experience with Faulker Hyundai went reasonably well. Their showroom was clean, they had a good selection of vehicles to choose from, most of their employees were friendly and helpful, and we were able to work out a fairly good deal on our new car. When we purchased our new vehicle, we decided to add on the additional gap insurance, as well as an extended warranty, since we planned on keeping the car for many years to come. Unfortunately, after a few months of owning the Elantra, I was less than impressed. I missed driving a manual transmission and missed the sportiness of my previous car. So, we traded in the Elantra on a different make of vehicle at another dealership. It wasn’t that there was something wrong with the car. It just wasn’t what I truly wanted or what I was used to. Because we only owned the Hyundai for a few months, we were eligible to receive a sizable refund on both the gap insurance and extended warranty we purchased. I called Faulkner Hyundai FOUR times in an attempt to speak to someone about processing my refund, but none of my messages returned. After more than a week of trying to reach someone by telephone, my wife and I went back to the dealership, paperwork in hand, and met with someone in person to fill out the necessary documents for our refund. Again, the staff was friendly and helpful, and the gentleman from the finance department said we could expect to see our refund in 4-6 weeks. This in no way reflected the unreturned phone calls and messages we left and we were sure that at this point, someone would take care of the refund. After 7 weeks, we still had not received a refund but we have to admit that neither of us was surprised. We decided to call the gap insurance company directly to make sure they received the necessary paperwork from Faulkner. The woman on the phone explained that they received the cancellation in the first week of July (right on time), and that Faulkner should have been processing our refund. The woman suggested that we contact the dealership directly again. Since speaking with the gap insurance company, my wife and I have each called Faulkner repeatedly in an attempted to talk to someone at the dealership. We have asked for management, someone in the finance department, and even our salesman, but each time, we are sent directly to someone's voicemail. No one has ever made an attempt to contact us regarding this matter. It has now been well over two months since we signed the paperwork to receive our refund, and we are still waiting. We are growing frustrated and angry and wish we never spent a dime at that dealership. It is apparent that calling Faulkner will not be sufficient and we will have to pay another visit to the dealership if we want to speak to an actual human being. Faulkner may have a large selection of vehicles to choose from, and can give you a good deal due to the volume of vehicles they sell, but buyer beware. Once they've made the sale and you drive your new car off the lot, good luck getting them to acknowledge your existence. They were in touch with us every day, even several times a day prior to signing the paperwork to purchase the car, but since then, it has been a joke trying to get someone on the phone even to ask a simple question. In fact, most of the time, no one even answers the phone! It just rings and rings and rings. I can accept that it may take longer than expected to get my refund, but the fact that the Faulkner staff has repeatedly blown off our messages and even more, that they are clearly avoiding us, are the reasons that we would NEVER recommend this dealership to anyone in the market for a new or used car. It looks like Hyundai's corporate office will be hearing from us. This treatment and level of customer service is completely unacceptable. Even if we did trade in their car to get something else, you would think they would still be concerned with their image and the possibility of referrals and return customers. Guess not in this situation. More

Bought a Genesis 2012. Sales person knew little about the car and the Hyundai policy. I had to inform him of policies since this was my 8th new Hyundai new car purchase. However this was my first time purc car and the Hyundai policy. I had to inform him of policies since this was my 8th new Hyundai new car purchase. However this was my first time purchase at Faulkner. Freysinger Hyundai is more customer centric than Faulkner. More

I went into Faulkner Hyundai to compare prices on a new 2011 Hyundai Elantra. I told the saleswoman immediately that I would NOT be purchasing that evening, but was comparing prices and trade-in values at 2011 Hyundai Elantra. I told the saleswoman immediately that I would NOT be purchasing that evening, but was comparing prices and trade-in values at several dealerships, and would be looking to buy within the next week or so. She and the sales manager proceeded to spend an hour trying to convince me to put money down on a car they had in their inventory (which was NOT even the car I wanted... it was a different color). Even after repeatedly reminding them that I would not be buying that evening, they did not listen and kept trying to get me to agree to a deal (again, on a car that was NOT what I wanted... and that I hadn't even seen at this point because it was in the service bay getting cleaned up for sale.) I finally got to see the car, and decided I still wanted the original color I was looking for, and they proceeded to try to convince me that the color they had there was a beautiful color that "everyone just loves". It was nice looking, but it was not what I wanted! The sales manager did nothing other than talk about how they are the largest Hyundai dealership in PA, and if they didn't have the car I wanted... no one would have it.... so I'd be an idiot not to jump on the deal they were offering me on the alternate vehicle. To top it off, the money they offered me for my trade-in was almost $1000 less than several other dealers offered. (To be honest, even if they had had the best deal, I would not have bought my car from them.) I went the following day and purchased the exact car I wanted from another local (and MUCH smaller) dealership... I will NEVER recommend Faulkner Hyundai to anyone. They may be the biggest Hyundai dealership in PA, but out of the five dealerships I went to in my shopping process, I had the worst experience there, BY FAR. More