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Faulkner Hyundai
Harrisburg, PA
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 563 reviews
May 26, 2017
Great Todd did an excellent job trying to give me the best deal and car that I was looking for. I also appreciate his attitude and personality as he helped Todd did an excellent job trying to give me the best deal and car that I was looking for. I also appreciate his attitude and personality as he helped me. More
by suellcolb
Verified CustomerEmployees Worked With
Todd
May 26, 2017
Horrible Customer Service I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at an I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at and was told the code was for the O2 sensor. I informed the Service rep of the code and he said the earliest he could get me in was on Friday 5/19/17. I said that was a little late, and he assured me my car would be ok until then so I agreed. I brought it in on 5/19/17 and an oil change was done and I was informed there was nothing wrong with my car that it was an old code and the code was for an evap issue which they looked at and couldn't find anything wrong. They said the reset the code and everything is fine. On Sunday 5/20/17 my check engine light came back on. I was able to make an appointment online for Monday 5/22/17 and dropped my car off. Upon reviewing my car and the code for the check engine light I was informed that it was in fact an O2 sensor that was out, and they would call Hyundai corporate and see if they would honor a good faith warranty. Unfortunately Hyundai would not honor a warranty because I am not the original owner. When I came to pick up my car, I was told that they gave me a coupon for $20 off. I explained that if the issue was taken care of when I told them about it I wouldn't have wasted my time a day of work bringing it back. THe service rep appologized and when asked to speak with the technician he went out to the service area to get him. I watched him speak with the technician. He then proceeded to come back WITH the technician who hid from view and told me that the tech went home for the day! When I asked why it wasn't taken care of on the original appointment when I told them what the code and the issue was, the service rep said that the technician must have made a mistake. I asked if I could be compensated for any labor cost and he went to ask his manager. He said his manager would comp me $15.00! My total bill after this came to $454.90. The service I received, and the "help" from the manager was absolutely ridiculous. I will NEVER go back to Faulker Hyundai and I sure as heck will NEVER buy another Hyundai. Hyundai Corporate wouldn't help at all in honoring an emissions warranty because I was JUST over 60k miles and not the original owner. Ridiculous. I never had this issue when dealing with Honda or Toyota. I thought Hyundai had great customer satisfaction... I was WRONG! And to make it even better.... the response that I got back from the Service Manager on a different review site about this issue was a " . "..... so that just goes to prove my point, they don't care about their customers! More
by Leslie
Employees Worked With
Matt
May 18, 2017
Great Service Todd did everything in his power to get me into the vehicle that I wanted. He also made sure that my monthly payments were exactly what I wanted. Todd did everything in his power to get me into the vehicle that I wanted. He also made sure that my monthly payments were exactly what I wanted. More
by adysrivera12
Employees Worked With
Todd
May 17, 2017
Great Service and Body Shop The body shop and service department are fantastic. They go above and beyond to please the customer. They actually "listen" to your concerns. Shane The body shop and service department are fantastic. They go above and beyond to please the customer. They actually "listen" to your concerns. Shane was great to work with. More
by rsoutner
Employees Worked With
Shane and Shawn
May 16, 2017
Matts view This is my 5th time coming back to Faulkner. My experience is always great. I look forward to come back again. Always a good feeling with this dealers This is my 5th time coming back to Faulkner. My experience is always great. I look forward to come back again. Always a good feeling with this dealership More
by mjsuchocki
Employees Worked With
Holly Beeman
May 15, 2017
Great dealership that treats customer with great respect and outstanding professionalism. I enjoyed working with them. Great dealership that treats customer with that treats customer with great respect and outstanding professionalism. I enjoyed working with them. Great dealership that treats customer with great respect and outstanding professionalism. I enjoyed working with them. More
by JC
Employees Worked With
I forgot his name. Sorry.
May 12, 2017
Great experience It was a great experience, we will be back. Rick and Mario were excellent to work with. We are very pleased with our experience at Faulkner hyunai It was a great experience, we will be back. Rick and Mario were excellent to work with. We are very pleased with our experience at Faulkner hyunai More
by bmdjrw
Employees Worked With
Rick ashenfalder, mario
May 11, 2017
Quick and Easy This was my second time leasing a vehicle with Hyundai. It was a quick and easy process and the staff made me feel right at home. This was my second time leasing a vehicle with Hyundai. It was a quick and easy process and the staff made me feel right at home. More
by letakarandrikas
Employees Worked With
Holly Beeman
May 11, 2017
Excellent Sale on an Excellent car They had the car I wanted, they were willing to take the deal I could pay for the car, it all worked out and I got exactly what I was looking for at t They had the car I wanted, they were willing to take the deal I could pay for the car, it all worked out and I got exactly what I was looking for at the price I could afford. More
by notrealbutter
Employees Worked With
Travis
May 11, 2017
2017 Sonata Good experience. Easy experience. Nice folks. I've been pleased with my 2 previous Sonatas and I went with a 3rd. Very little maintenance issues over Good experience. Easy experience. Nice folks. I've been pleased with my 2 previous Sonatas and I went with a 3rd. Very little maintenance issues over the 3 years I had the car. More
by bruceg57
Employees Worked With
Josh S, Mario, Dan and Chad
