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Faulkner Hyundai
Harrisburg, PA
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 538 reviews
June 09, 2017
Excellent Sales & Service Experience The entire team of Josh Sabulsky, Sales Consultant, Mario Amato, Justin ? (Sales Manager?) & Shane Smith did an excellent job with the purchase of our The entire team of Josh Sabulsky, Sales Consultant, Mario Amato, Justin ? (Sales Manager?) & Shane Smith did an excellent job with the purchase of our new 2017 Hyundai Sonata Limited. Josh also helped schedule our first service appointment to install Grocery Hooks in the trunk and Matt Kundick, Service Advisor, did both an efficient and professional job in completing that installation. All of them are to be recognized for their contributions to what was a series of very positive experiences. John & Ginny Callahan More
by vjfever
Verified CustomerEmployees Worked With
Joshua Sabulsky, Matt Kundick, Mario Amato, Shane Smith, Justin ? , Sales Manager?
June 07, 2017
Car My experience was very good. I will be back when it is time for another car. I would recommend this dealer to my friends and family My experience was very good. I will be back when it is time for another car. I would recommend this dealer to my friends and family More
by updegraff13
June 02, 2017
Kind customer service The staff at Faulkner Hyundai were all very nice and courteous. Our salesman Kevin was very helpful, knowledgeable and easy to work with. We will The staff at Faulkner Hyundai were all very nice and courteous. Our salesman Kevin was very helpful, knowledgeable and easy to work with. We will definitely keep them in mind for any future vehicle purchases we may have. More
by JEN
Employees Worked With
Kevin
June 02, 2017
Tucson Overall, a great experience! Thank you for meeting my needs and making this a quick fantastic experience! I will definitely recommend Faulkner Hyundai Overall, a great experience! Thank you for meeting my needs and making this a quick fantastic experience! I will definitely recommend Faulkner Hyundai to my friends! More
by engine3041ff
Employees Worked With
Todd Grier
May 31, 2017
Great Experience Once Again with Holly Beeman. My experience was wonderful. Holly always makes buying a car enjoyable. Her knowledge of the various cars is exemplary. She does not play games. S My experience was wonderful. Holly always makes buying a car enjoyable. Her knowledge of the various cars is exemplary. She does not play games. She can be trusted. More
by mbert1617
Employees Worked With
Holly Beeman and Shane
May 26, 2017
Great Todd did an excellent job trying to give me the best deal and car that I was looking for. I also appreciate his attitude and personality as he helped Todd did an excellent job trying to give me the best deal and car that I was looking for. I also appreciate his attitude and personality as he helped me. More
by suellcolb
Employees Worked With
Todd
May 26, 2017
Horrible Customer Service I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at an I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at and was told the code was for the O2 sensor. I informed the Service rep of the code and he said the earliest he could get me in was on Friday 5/19/17. I said that was a little late, and he assured me my car would be ok until then so I agreed. I brought it in on 5/19/17 and an oil change was done and I was informed there was nothing wrong with my car that it was an old code and the code was for an evap issue which they looked at and couldn't find anything wrong. They said the reset the code and everything is fine. On Sunday 5/20/17 my check engine light came back on. I was able to make an appointment online for Monday 5/22/17 and dropped my car off. Upon reviewing my car and the code for the check engine light I was informed that it was in fact an O2 sensor that was out, and they would call Hyundai corporate and see if they would honor a good faith warranty. Unfortunately Hyundai would not honor a warranty because I am not the original owner. When I came to pick up my car, I was told that they gave me a coupon for $20 off. I explained that if the issue was taken care of when I told them about it I wouldn't have wasted my time a day of work bringing it back. THe service rep appologized and when asked to speak with the technician he went out to the service area to get him. I watched him speak with the technician. He then proceeded to come back WITH the technician who hid from view and told me that the tech went home for the day! When I asked why it wasn't taken care of on the original appointment when I told them what the code and the issue was, the service rep said that the technician must have made a mistake. I asked if I could be compensated for any labor cost and he went to ask his manager. He said his manager would comp me $15.00! My total bill after this came to $454.90. The service I received, and the "help" from the manager was absolutely ridiculous. I will NEVER go back to Faulker Hyundai and I sure as heck will NEVER buy another Hyundai. Hyundai Corporate wouldn't help at all in honoring an emissions warranty because I was JUST over 60k miles and not the original owner. Ridiculous. I never had this issue when dealing with Honda or Toyota. I thought Hyundai had great customer satisfaction... I was WRONG! And to make it even better.... the response that I got back from the Service Manager on a different review site about this issue was a " . "..... so that just goes to prove my point, they don't care about their customers! More
by Leslie
Employees Worked With
Matt
May 18, 2017
Great Service Todd did everything in his power to get me into the vehicle that I wanted. He also made sure that my monthly payments were exactly what I wanted. Todd did everything in his power to get me into the vehicle that I wanted. He also made sure that my monthly payments were exactly what I wanted. More
by adysrivera12
Employees Worked With
Todd
May 17, 2017
Great Service and Body Shop The body shop and service department are fantastic. They go above and beyond to please the customer. They actually "listen" to your concerns. Shane The body shop and service department are fantastic. They go above and beyond to please the customer. They actually "listen" to your concerns. Shane was great to work with. More
by rsoutner
Employees Worked With
Shane and Shawn
May 16, 2017
Matts view This is my 5th time coming back to Faulkner. My experience is always great. I look forward to come back again. Always a good feeling with this dealers This is my 5th time coming back to Faulkner. My experience is always great. I look forward to come back again. Always a good feeling with this dealership More
by mjsuchocki
Employees Worked With
Holly Beeman
