Faulkner Hyundai

I had an appointment at Hyundai in Harrisburg to have all four tires replaced and an alignment done. I arrived at the dealership at 1:00 PM, and I was told the work would be completed within three hours. four tires replaced and an alignment done. I arrived at the dealership at 1:00 PM, and I was told the work would be completed within three hours. After waiting over three hours with no update, I went to the front desk to ask about the status of my car. Unfortunately, the response I received was very unprofessional. The staff member seemed annoyed by my question and informed me that they were still waiting for the tires to arrive and that car hadn’t even left the showroom yet. At that point, I was frustrated and no longer wanted to stay at the dealership. I went home and returned later in the evening to pick up my car. This experience was disappointing, especially given the lack of communication and courtesy. I expected better service and more respect for my time. More

I informed Brett Scott of what I wanted and approximate payment he worked for me until he found what I needed. Everyone i dealt with were courteous and friendly. payment he worked for me until he found what I needed. Everyone i dealt with were courteous and friendly. More

Very prompt service and very friendly. As well as efficient. They also helped me with a ride to work and back to pick up my car. As well as efficient. They also helped me with a ride to work and back to pick up my car. More

Extremely friendly, honest and truly extremely helpful. All questions answered without hesitation, would do business again in the future. All questions answered without hesitation, would do business again in the future. More

Everyone is very nice and efficient Sales person is not pushy Finance guy was very nice pushy Finance guy was very nice More

The staff were professional and they worked on my car on schedule, but they charged me $170 for regular service while on the app when I was scheduling service they had given $120 as the cost of service. I h schedule, but they charged me $170 for regular service while on the app when I was scheduling service they had given $120 as the cost of service. I had to pick up the car after hours so I had to pay the full amount to pick up the car and no one was there to explain the extra charges. More

Was able to come to a good deal on the vehicle we were looking at and were very friendly. looking at and were very friendly. More

They were very good there and very considerate in the process in which my car was handled. process in which my car was handled. More

This is the second vehicle purchased by our family. Faulkner has been wonderful—we got a great vehicle at a great price! Faulkner has been wonderful—we got a great vehicle at a great price! More