Faulkner Hyundai

Returning Client We are on our 10th or 11th vehicle from your dealership. We have been dealing with the same associate the entire time (Holly)...... Were we not hap We are on our 10th or 11th vehicle from your dealership. We have been dealing with the same associate the entire time (Holly)...... Were we not happy with our care while here... we would not have hit 2... let alone 11!!!! Thank you for your diligence and retention of your employees, as stability and consistency are paramount to outstanding and continued customer service. In closing I would like you to know that my wife (Juanita), Victoria,& Marissa (my daughters) as well as myself have Hyundais (Hmmm what is the plural of Hyundai?) from your dealership ... Azzera, Tucson, Sonata, & Elantra.... OhMY... What a testimonial commercial!!!!!! More

Easy Car Buying Experience Josh was very nice and helpful. Had a lot of knowledge about the vehicle. We appreciate that he was not pushy and let us decide whether or not to bu Josh was very nice and helpful. Had a lot of knowledge about the vehicle. We appreciate that he was not pushy and let us decide whether or not to buy without any pressure. More

Review Overall my experience at the time of buying the vehicle was wonderful. Todd was awesome! The only issue I have is that when I called the week after to Overall my experience at the time of buying the vehicle was wonderful. Todd was awesome! The only issue I have is that when I called the week after to get help with setting up my online account no one seemed to know what I was talking about. I called 5 days in a row, I left 2 voicemail's for 2 different people, was transferred numerous amounts of times to people that would just transfer me to someone else, finally I spoke with Mario who informed me that I have to wait for a bill to come to be able to set up my online account. I am still waiting on a bill. More

Loved My Experience Todd was wonderful...Explained everything to me and was friendly. He also took all the things I told him that I wanted and tried to make it all happe Todd was wonderful...Explained everything to me and was friendly. He also took all the things I told him that I wanted and tried to make it all happen.... I was very pleased with the Dealership and with Todd.... The only thing I am waiting for is the appointment to get heated seats. But that will be when they have an opening... Would recommend and (actually have recommended) Faulkner Hyundai. More

New hyundai car experience Kevin was great. Got me in a car I wanted. I would definitely recommend Kevin and the dealership to friends and family who needs a new vehicle. Kevin was great. Got me in a car I wanted. I would definitely recommend Kevin and the dealership to friends and family who needs a new vehicle. More

Experience enjoyed Enjoyed test driving & overall purchasing experience. Would have liked more value for trade in but overall satisfied. Jayson went aboce expectations i Enjoyed test driving & overall purchasing experience. Would have liked more value for trade in but overall satisfied. Jayson went aboce expectations in explanation of veloster. More

Great Deal Great deal on a nice looking car and a super warranty. I would recommend that anyone looking for a new vehicle consider stopping at Faulkner Hyundai. Great deal on a nice looking car and a super warranty. I would recommend that anyone looking for a new vehicle consider stopping at Faulkner Hyundai. Great sales staff, quick process, and nice car. More

New car Excellent service. The salesman was very friendly, he answered all my questions to my satisfaction. He showed me how everything worked in the car. I w Excellent service. The salesman was very friendly, he answered all my questions to my satisfaction. He showed me how everything worked in the car. I would definitely recommend this dealer to anyone needing s new car. More

Hyundai Experience went very well, I was very happy with the outcome, some of the financing throw me for a loop but other thank that I was very satisfied. Experience went very well, I was very happy with the outcome, some of the financing throw me for a loop but other thank that I was very satisfied. More

Typical Dealership Experience Purchasing a vehicle is never fun. I wasn't looking for an easy purchase, but I was hoping for a smooth transition into a new car. The salesmen did th Purchasing a vehicle is never fun. I wasn't looking for an easy purchase, but I was hoping for a smooth transition into a new car. The salesmen did the best that he could to accommodate my needs, but there were hiccups along the way that could have easily been avoided. The over all purchase took close to a month. Faulkner required a $500 deposit to DX the vehicle that I wanted because they did not have it on their lot. I have not had to do this before when having a vehicle DX'd; therefore, I was not pleased with the deposit request. Faulkner also required that the consumer pay the destination fee, but when I reached out to Hyundai USA, I was informed that it is at the dealers discretion to charge the consumer the destination fee. I honestly don't feel that the consumer should eat the price of having a product delivered to location, plus put a deposit down if the vehicle requested is not on the lot. That is a poor business model in my opinion. Again with previous dealerships, I have not had to paid the destination fee. This was my first time purchasing a Hyundai, so when I had questions about the company/dealership and Hyundai product, I reached out to both the dealership and the Hyundai USA, which resulted with conflicting responses/answers. Luckily! I like my Santa Fe, but as for the management of the dealership and the Hyundai name, there seems to be some items that need to be tweaked within the dealership - Communication between the dealership departments is one of them. The finance department was not familiar with what incentives were being offered and what interest rates worked with what incentives. When questions were asked, I was often punted over to the sales department for answers. More