Faulkner Hyundai

Unethical Spare Key Scan Walked into the dealership looking for a used Hyundai. The salesperson was pretty straightforward and showed me what they had in stock that met my cri Walked into the dealership looking for a used Hyundai. The salesperson was pretty straightforward and showed me what they had in stock that met my criteria. I told the salesperson that if I could walk out the door with taxes and tags for the price offered, I'd write a check for the full amount. After the obligatory "I have to speak with my manager", the manager came over with a price a few hundred dollars over the price I asked for. When I got up to leave, the manager, Bryan Dougherty, visibly perturbed, asked what he had to do to sell me the car. I reiterated the price I was willing to pay. He met my price, and then we shook hands on the deal. Went over for the song and dance--extra warranty this and extended service that. Finally, they escorted me to my new used car, and presented a single key and FOB for the car. When I asked where the second key was for the car, they insisted they only had one, but I could buy another key and FOB for some outrageous price. I told them that this was the most unethical scam I ever experienced, but they stood firm that there was only one key to the car. However, during the course of their scam, no one ever asked me to write the check. When I asked them if I should take the price of the key and FOB off the price of the car they just wrote the paperwork up on, Bryan Dougherty snapped back YOU WANT A KEY? WRITE HIM UP AN IOU!!! and promptly stormed back to his office. 3 weeks later, after several unreturned emails and phone calls later, I happily paid for my own key and FOB at another location. So, if you want a bunch of unethical, unprofessional scammers to sell you a car, Faulkner Pre-Owned Hyundai is the place for you!! ...and just before they swiftly took the pictures of my car off their website, I happened to grab a screenshot of the interior... with one key in the ignition and one key dangling on the key ring. --PRICELESS More

Sloppy Bought a 2 year old used vehicle that was inspected 2-3 weeks before by them. It had a cracked windshield (which they sort-of repaired for free) and a Bought a 2 year old used vehicle that was inspected 2-3 weeks before by them. It had a cracked windshield (which they sort-of repaired for free) and a cracked rear passenger-side tail light (which they didn't repair). On the positive side it looks like their service department is very lenient with passing cars for inspection that have things wrong with them that shouldn't pass inspection as they are. Good thing I kept my old car so I could at least drive that the first couple of weeks after buying this (and didn't have to worry about being pulled over by a cop for driving with a cracked windshield or broken tail light or having my windshield crack worse by driving it). Also, when I used the shuttle service to get to the shop from home after driving my vehicle to their service center to get the windshield fixed, the driver dropped me off at the wrong building and I had to walk 5 minutes to get to the building I was supposed to be at. Also, they hard-sell their extended warranty service a little too much which every website and Consumer Reports says not to ever buy because it is a waste of money (and you're paying interest on it because it is tied to the loan). Other than these negative aspects of buying a vehicle here everything else was average. More

Do not trust a thing they say. They lie and bait and switcj What should have been a great experience turned into a nightmare. I went to look at used cars that I found online the salesman steered me towards a ne What should have been a great experience turned into a nightmare. I went to look at used cars that I found online the salesman steered me towards a new left over 2017 Hyundia Accent SE 4 door hatchback. They took a couple thousand off the sticker price and I asked if they would give me 100,000 mile or 10 year bumber to bumber warranty and they said no. They got my credit approved but the interest was very high since I had become disabled and couldn't work and am in the process of rebuilding my credit. I needed more time to think about the purchase and asked for a few days so I could look around at some other cars on my list and I was also still waiting on my check from my ins. company they asked for a deposit of 500 to hold the car when I went back a few days later I had decided I wasn't going to purchase the car and was just going to go with one of the low mile used cars I had found but the finance man said upon arrival "I have great news!" He said, "I got you a lower interest rate (which was almost half of the first approval) I got you the 100,000 or 10 year warranty and waving the $100 deductable and giving me free oil changes, inspections and tire rotations for 3 years here at our service center. Which the service part was really nothing as I am moving out of state in the next year and they were aware of that fact. They were also aware of the fact that I am disabled and have brain damage I had to hire an aid to help me keep track of what vehicals I liked and why or the ones I didn't and why ect. She was blown away and with the deal they were giving me with that warranty and the lower interest rate it was pretty much a no brainer to buy the car. So my aid reviewed with them and me everything they were giving me and by this point the, manager and a sales man were all in the room while my aid repeated everything back that their finance man had told us he "got" me. They were all nodding yes and saying correct ect. They had all the papers ready and got them out and I said wow I wasn't planning on buying a car today I don't have my glasses with me i wont be able to see a thing and I did not get the check from my ins. yet. They all said it was ok that they could take a check and would hold it until July16th and they would help me get through the paper work so I agreed. Huge mistake! My aid left the room her job was done and everyone else left to except the finance man and he said shut the door. I saw a sign on the wall that said all transactions in this room are recorded so I felt assured that I wasn't going to get screwed over so I signed where i was told to sign and saw where it had a $100 deductable he waved his hand and said dont worry about that. I asked how long I had to return the car I said what if in a day or two or week or two I hate the car he said bring it back we will make it right. So we finished up I got the keys and there were no remote start fobs on them and they all said the car didn't have remote start when I knew and my aid knew it had when we had test drive the car... so they apparently took that out of the car... Also the car I test drove they said was all wheel drive this one is not I found out later. So after almost a week I finally had a chance to look over the paper work and saw they had charged me $2,500 for the warranty. I was instantly infuriated as things just kept getting worse but I calmed myself down and figured it was an honest mistake that would be fixed. I went back into Faulkner Hyundia and was approached by a gentleman I didn't know and my original sales man who was very young and they had all basically pushed him out of they way during the process of trying to sell me this car. The young sales man agreed that it was a mistake and surely they would fix it. They manager came out and I was taken into a room with the manager, the finance man ect. I told them why i was there and that's when the all the lies came out. He tried to use the excuse he never said free! I said you said you got me the warranty that implied it was a gift, free, no charge and you also never said it was $2,500! Now the car passenger side floors back and front are soaking wet I would assume from the ac drain line being clogged and the car is noisy, idling loudly and sometimes does not want to accelerate. The paper work was not redone the owner just gave me a letter stating they would apply the $2,500 to the principle of the loan when I wanted the entire sale rewrote properly. Now I am not even sure the car I test drove is the car I received and with the way it's running God only knows what long term damage has been done to the engine, transmission ect. Every time I look at the car I get sick. I don't even want this car anymore now because how can I be sure the car will last as long as it should and I am also worried about mold and mildew issues from all the water in the vents and saturated carpet as I have mold and mildew allergies. I am in the process of filing a claim with the Better Business Bureau and will go from there. With these issues I definitely should have the 10 year or 100,000 mile warranty that he told me he "got" me since who knows what longterm damage these issues may have caused. More

WILL NEVER RETURN AGAIN I recently purchased a 2017 Tucson from this dealership. Upon sitting down with the salesman, he presented me with an example of what my monthly payme I recently purchased a 2017 Tucson from this dealership. Upon sitting down with the salesman, he presented me with an example of what my monthly payments would be based on my down payment. I felt comfortable with the numbers and he took me in a separate office to speak with the finance guy to finalize the sale. The finance guy spent the entire time talking about something called "BLANKET COVERAGE" aka E-X-T-E-N-D-E-D WARRENTY. He didn't tell me this upfront and made it seem as though the "services" that the dealership would provide me through the "blanket coverage" were included in the purchase of the vehicle. THIS WAS A LIE. I point blank asked him if the services were included or extra. He skirted around my question and ended up bringing "his manager" into the office to talk me into purchasing the extended warranty. NOTE: I realized after the fact that my monthly payments INCLUDED the price of the extended warranty but because I refused the warranty, my monthly payments decreased dramatically! I will end this review by stating this, the salesmen and the finance employees are SNAKES and will do anything to make a sale. This was my first and ABSOLUTE LAST time purchasing from this dealership. I am beyond disgusted and disappointed that this so-called "family-owned" business who claims they will do anything for their customers point blank lied to my face and tried to sell me a $6,000 extended warranty. As far as I'm concerned, this is the most unethical way to do business. Shame on you and your staff. YOU are the reason people HATE salesmen. Happy holidays from a customer who is beyond delighted never to have to deal with you snakes again. More