Faulkner Hyundai

Do not trust a thing they say. They lie and bait and switcj What should have been a great experience turned into a nightmare. I went to look at used cars that I found online the salesman steered me towards a ne What should have been a great experience turned into a nightmare. I went to look at used cars that I found online the salesman steered me towards a new left over 2017 Hyundia Accent SE 4 door hatchback. They took a couple thousand off the sticker price and I asked if they would give me 100,000 mile or 10 year bumber to bumber warranty and they said no. They got my credit approved but the interest was very high since I had become disabled and couldn't work and am in the process of rebuilding my credit. I needed more time to think about the purchase and asked for a few days so I could look around at some other cars on my list and I was also still waiting on my check from my ins. company they asked for a deposit of 500 to hold the car when I went back a few days later I had decided I wasn't going to purchase the car and was just going to go with one of the low mile used cars I had found but the finance man said upon arrival "I have great news!" He said, "I got you a lower interest rate (which was almost half of the first approval) I got you the 100,000 or 10 year warranty and waving the $100 deductable and giving me free oil changes, inspections and tire rotations for 3 years here at our service center. Which the service part was really nothing as I am moving out of state in the next year and they were aware of that fact. They were also aware of the fact that I am disabled and have brain damage I had to hire an aid to help me keep track of what vehicals I liked and why or the ones I didn't and why ect. She was blown away and with the deal they were giving me with that warranty and the lower interest rate it was pretty much a no brainer to buy the car. So my aid reviewed with them and me everything they were giving me and by this point the, manager and a sales man were all in the room while my aid repeated everything back that their finance man had told us he "got" me. They were all nodding yes and saying correct ect. They had all the papers ready and got them out and I said wow I wasn't planning on buying a car today I don't have my glasses with me i wont be able to see a thing and I did not get the check from my ins. yet. They all said it was ok that they could take a check and would hold it until July16th and they would help me get through the paper work so I agreed. Huge mistake! My aid left the room her job was done and everyone else left to except the finance man and he said shut the door. I saw a sign on the wall that said all transactions in this room are recorded so I felt assured that I wasn't going to get screwed over so I signed where i was told to sign and saw where it had a $100 deductable he waved his hand and said dont worry about that. I asked how long I had to return the car I said what if in a day or two or week or two I hate the car he said bring it back we will make it right. So we finished up I got the keys and there were no remote start fobs on them and they all said the car didn't have remote start when I knew and my aid knew it had when we had test drive the car... so they apparently took that out of the car... Also the car I test drove they said was all wheel drive this one is not I found out later. So after almost a week I finally had a chance to look over the paper work and saw they had charged me $2,500 for the warranty. I was instantly infuriated as things just kept getting worse but I calmed myself down and figured it was an honest mistake that would be fixed. I went back into Faulkner Hyundia and was approached by a gentleman I didn't know and my original sales man who was very young and they had all basically pushed him out of they way during the process of trying to sell me this car. The young sales man agreed that it was a mistake and surely they would fix it. They manager came out and I was taken into a room with the manager, the finance man ect. I told them why i was there and that's when the all the lies came out. He tried to use the excuse he never said free! I said you said you got me the warranty that implied it was a gift, free, no charge and you also never said it was $2,500! Now the car passenger side floors back and front are soaking wet I would assume from the ac drain line being clogged and the car is noisy, idling loudly and sometimes does not want to accelerate. The paper work was not redone the owner just gave me a letter stating they would apply the $2,500 to the principle of the loan when I wanted the entire sale rewrote properly. Now I am not even sure the car I test drove is the car I received and with the way it's running God only knows what long term damage has been done to the engine, transmission ect. Every time I look at the car I get sick. I don't even want this car anymore now because how can I be sure the car will last as long as it should and I am also worried about mold and mildew issues from all the water in the vents and saturated carpet as I have mold and mildew allergies. I am in the process of filing a claim with the Better Business Bureau and will go from there. With these issues I definitely should have the 10 year or 100,000 mile warranty that he told me he "got" me since who knows what longterm damage these issues may have caused. More

WILL NEVER RETURN AGAIN I recently purchased a 2017 Tucson from this dealership. Upon sitting down with the salesman, he presented me with an example of what my monthly payme I recently purchased a 2017 Tucson from this dealership. Upon sitting down with the salesman, he presented me with an example of what my monthly payments would be based on my down payment. I felt comfortable with the numbers and he took me in a separate office to speak with the finance guy to finalize the sale. The finance guy spent the entire time talking about something called "BLANKET COVERAGE" aka E-X-T-E-N-D-E-D WARRENTY. He didn't tell me this upfront and made it seem as though the "services" that the dealership would provide me through the "blanket coverage" were included in the purchase of the vehicle. THIS WAS A LIE. I point blank asked him if the services were included or extra. He skirted around my question and ended up bringing "his manager" into the office to talk me into purchasing the extended warranty. NOTE: I realized after the fact that my monthly payments INCLUDED the price of the extended warranty but because I refused the warranty, my monthly payments decreased dramatically! I will end this review by stating this, the salesmen and the finance employees are SNAKES and will do anything to make a sale. This was my first and ABSOLUTE LAST time purchasing from this dealership. I am beyond disgusted and disappointed that this so-called "family-owned" business who claims they will do anything for their customers point blank lied to my face and tried to sell me a $6,000 extended warranty. As far as I'm concerned, this is the most unethical way to do business. Shame on you and your staff. YOU are the reason people HATE salesmen. Happy holidays from a customer who is beyond delighted never to have to deal with you snakes again. More

Recent purchase of Tucson Friendly people and great dealership! Will recommend and use in the future. Kevin Hunter went above and beyond my expectations. Class A salesman! Friendly people and great dealership! Will recommend and use in the future. Kevin Hunter went above and beyond my expectations. Class A salesman! Was comfortable with him immediately . More

? Good experience. Not sure why it must be twenty five words. Not sure why it must be twenty five words. Good experience. Good experience. Good experien Good experience. Not sure why it must be twenty five words. Not sure why it must be twenty five words. Good experience. Good experience. Good experience More

They are the Best I have bought seven cars from Mario and Kevin at Faulkner Hyundai and love the cars dealership and salesman. I will never go to another dealer again I have bought seven cars from Mario and Kevin at Faulkner Hyundai and love the cars dealership and salesman. I will never go to another dealer again More

Leasing Experience Overall experience was exceptional!!!! I left the Paxton St Dealership feeling good about my purchase. I felt that the Salesman Kevin listened to my n Overall experience was exceptional!!!! I left the Paxton St Dealership feeling good about my purchase. I felt that the Salesman Kevin listened to my needs and met them in a very reasonable way. More

Faulkner Hyundai Purchasing a vehicle from Faulkner Hyundai was a good experience from start to finish. My sales associate was knowledgeable and struck the right balan Purchasing a vehicle from Faulkner Hyundai was a good experience from start to finish. My sales associate was knowledgeable and struck the right balance between being helpful but not too pushy. They were very upfront about pricing, what I found on the website was carried through in the dealership, with no unpleasant surprises. They had a high level of service, but a relaxed and comfortable atmosphere. More

Buy elsewhere or be taken advantage of I bought a Toyota Tundra Nov 21, and 3 days later realized the vents were not blowing. According to the carfax report it had just been inspectex by F I bought a Toyota Tundra Nov 21, and 3 days later realized the vents were not blowing. According to the carfax report it had just been inspectex by Faulkner Hyundai on Nov. 8. I contacted my salesman who said to bring it in and they would fix it. 2 weeks later they finally get me in and after having the truck for 5 days, they tell me it's going to be $3500 and the truck was sold As Is and they're not fixing it! More

GOOD DEALERSHIP BUT CARS HAVE STRANGE SMELL THE DEALERSHIP WAS FINE, BUT THE THE NEW CARS WE BOUGHT HAVE A STRANGE SMELL THAT WONT GO AWAY PEOPLE DO NOT FILL OUT SURVEYS BECAUSE LIKE THIS ONE TH THE DEALERSHIP WAS FINE, BUT THE THE NEW CARS WE BOUGHT HAVE A STRANGE SMELL THAT WONT GO AWAY PEOPLE DO NOT FILL OUT SURVEYS BECAUSE LIKE THIS ONE THEY HAVE TOO MANY RULES FOR COMPLETION, WHY MUST THE REVIEW BE MORE THAN 25 WORDS??? More

Customer satusfied This was an excellent experience with professionism and the staff was so helpful from start to finish Friendly and helpful. Would definitely go bac This was an excellent experience with professionism and the staff was so helpful from start to finish Friendly and helpful. Would definitely go back when ready to purchase again and will refer friends and family. More