Faulkner Hyundai - Philadelphia

I received Excellent service. Their new updated facility is very clean. Steve was very accommodating. Their new updated facility is very clean. Steve was very accommodating. More

Free oil change was projected to be 1. 5 hours when we had an appointment. Price of replacement tire was $75 more than other places. Very dissatisfied with our experience. Would not recomme 5 hours when we had an appointment. Price of replacement tire was $75 more than other places. Very dissatisfied with our experience. Would not recommend to other people. Also the person who was checking us in had no knowledge of the tire price. More

My server Del was kind and patient. He explained the work my car would need and knows his stuff. He explained the work my car would need and knows his stuff. More

My experience for oil change and tire rotation was fine. Wait was a little longer, but Steve kept me informed and I didn’t mind. Wait was a little longer, but Steve kept me informed and I didn’t mind. More

Great quick service! ! Always super friendly. Caters to all your needs. I would highly recommend ! Always super friendly. Caters to all your needs. I would highly recommend More

the staff is pleasant courteous! It is a pleasure to go to Mr Yeun. Overall a great team at the service counter from manager to even the technical staff as coming in contact when pa It is a pleasure to go to Mr Yeun. Overall a great team at the service counter from manager to even the technical staff as coming in contact when passing by. They ROCK!!! More

Everyone is very helpful. They listen to what u have to say about what is wrong with your car. They listen to what u have to say about what is wrong with your car. More

I had a wonderful experience with my salesperson. She was helpful and attentive to my needs and wants for my new-to-me car (used). Price was reasonable and my trade-in value was acceptable. From p She was helpful and attentive to my needs and wants for my new-to-me car (used). Price was reasonable and my trade-in value was acceptable. From phone inquiry to keys was pleasant. I have no experience with service. More

I am writing to express my profound dissatisfaction with the service provided by Faulkner Hyundai's Service Center. My recent experience has been nothing short of a nightmare, and I feel compelled to share the service provided by Faulkner Hyundai's Service Center. My recent experience has been nothing short of a nightmare, and I feel compelled to share it. Firstly, I must highlight the abysmal customer service skills demonstrated by Steven McNeil, my supposed "service adviser." His condescending tone during our interactions was both unprofessional and demeaning. I cannot help but wonder if his behavior was influenced by my gender, as he did not extend the same treatment to my husband when discussing the same matter. Moreover, my car was at the service center for a month for warranty work, during which I experienced a slew of issues. Obtaining a loaner vehicle took over two weeks, and I was provided with minimal information regarding the status of my car. To make matters worse, I received an abrupt text stating that my car was ready without any prior notice, along with a demand to return the loaner immediately. Attempts to coordinate the return were hindered by false information about the service center's hours of operation. Shockingly, multiple calls throughout the day went unanswered by any service personnel. When forced to confront Mr. McNeil, he made unnecessary comments and, when challenged, threatened to report the car stolen – a threat executed after only two days of attempting to return the vehicle. Upon retrieving my car, it failed to start, a condition inconceivable when I initially dropped it off. Faulkner Hyundai blamed me for rejecting a lengthy list of repairs on a relatively new car with low mileage. A subsequent inspection by my trusted mechanic revealed that the warrant work was incomplete, and further damage had been caused by a loose timing chain, a problem created by Faulkner Hyundai. While attempting to rectify the situation, the manager, Mike, has offered to address the damages but unjustly refused a loaner, falsely claiming that I held onto the previous one for over a week – a statement disproven by text messages confirming only two days. This entire ordeal has been a colossal disappointment and a reflection of Faulkner Hyundai's lack of integrity and commitment to customer satisfaction. Regrettably, after leasing and purchasing multiple vehicles from your dealership, my family and I have decided to sever our association with Faulkner Hyundai. This experience has tarnished our view of your establishment, and we will actively dissuade others from engaging in business with Faulkner Hyundai. More

Dropped my 2018 Sonata off for a paint claim and was told it was done and to pick it up. When I arrived , I looked at the car and there was nothing done to it. The service rep said he didn't look at it befor it was done and to pick it up. When I arrived , I looked at the car and there was nothing done to it. The service rep said he didn't look at it before he called me. He apologized and said he would take care of it the next day and have the work completed asap. This is totally unacceptable customer service. I would never recommend this dealership going forward. More