Faulkner Hyundai - Philadelphia

I am extremely disappointed with my experience at Faulkner Hyundai. I leased a Hyundai Santa Fe Calligraphy in May 2024 and have encountered repeated issues due to the dealership's mishandling and po Faulkner Hyundai. I leased a Hyundai Santa Fe Calligraphy in May 2024 and have encountered repeated issues due to the dealership's mishandling and poor service. What should have been straightforward warranty repairs turned into significant delays, visible damage to my vehicle, and an overall lack of accountability. Service Missteps and Damage: Hours after leasing the vehicle, I noticed a seat puncture, which the dealership attempted to repair but failed to match the original material. During a subsequent warranty service visit, the dashboard was visibly damaged in multiple areas by tools, the HVAC panels and controls were scuffed, loose screws left throughout the cabin, and grease stains were left on the light grey Nappa leather interior. Each time I brought the vehicle in, it was returned in worse condition than when I dropped it off. These issues prompted the need for a resolution, which the dealership has yet to provide fairly. Unfair Resolution Terms: The dealership offered to replace my 2024 Santa Fe Calligraphy with a 2025 model but presented terms that were worse than Hyundai’s national lease offers. The proposed money factor was significantly inflated compared to Hyundai’s current national rate, and the dealership failed to compensate me for the depreciation I have already paid. Additionally, the replacement vehicle’s MSRP was inflated with unnecessary accessories, further increasing the cost. The proposed offer actually positioned the dealership to make more money from this deal than if someone walked into the showroom to buy the same vehicle. Dismissive Customer Service: The newly appointed general manager Tim repeatedly dismissed my concerns, relying on copy-pasted responses and failing to address the inequities in the proposed deal. Their approach demonstrated a lack of genuine interest in resolving the issue, leaving me no choice but to escalate this matter to Hyundai Corporate. As a loyal Hyundai customer—this being my third new Hyundai—I expected far better. Instead, I’ve experienced a series of missteps, poor communication, and a failure to take accountability. This has been one of the most frustrating car-buying and service experiences I’ve ever had. If you value your time, money, and peace of mind, I strongly urge you to consider other dealerships. While Hyundai as a brand has a strong reputation, Faulkner Hyundai falls far short of that standard. More

They are wonderful. They took the car in on time. The repair went quickly. The coat was reasonable. They took the car in on time. The repair went quickly. The coat was reasonable. More

My appointment was on time. The approximate wait time was perfect. Also with one item the service man actually walled to my vehicle to understand my issue. The part needed to be The approximate wait time was perfect. Also with one item the service man actually walled to my vehicle to understand my issue. The part needed to be ordered so stay tuned. More

Had a great experience with the service provided which was done in a timely matter Also was provided with transportation to and from my work was done in a timely matter Also was provided with transportation to and from my work More

They got me in the next day and i was able to drive my car back home. Thanks all car back home. Thanks all More

From the moment we walked in to the dealer and met Katherine or sales person we felt like family. This was the BEST experience I have had at and car dealer. Katherine or sales person we felt like family. This was the BEST experience I have had at and car dealer. More

I was a walk in and was taken care of without an appointment.they were very helpful. appointment.they were very helpful. More

Difficult to reach the service department by phone. Hopefully after eleven visits and six repairs my rear shocks are repaired. Had to involve Hyundai Consumer Repairs to assist in the repair. Hopefully after eleven visits and six repairs my rear shocks are repaired. Had to involve Hyundai Consumer Repairs to assist in the repair. More

Always a positive experience. I have purchased 2 cars from this dealership and have had zero issues from purchase to maintenance. Highly recommend this dealership and their servic I have purchased 2 cars from this dealership and have had zero issues from purchase to maintenance. Highly recommend this dealership and their service department More

Everyone was wonderful & everything was smooth. Everyone was knowledgeable and caring. Answered all my questions. Everyone was knowledgeable and caring. Answered all my questions. More