Faulkner Hyundai - Philadelphia

This was the first new car purchase I was doing on my own and I was very skeptical on where to go. I did my homework and researched and visited a few dealers until I decided that I definitely wanted a Santa and I was very skeptical on where to go. I did my homework and researched and visited a few dealers until I decided that I definitely wanted a Santa Fe. The salesman who approached me (Rob Lewis) made me feel really comfortable and not pressured one bit. He was extremely personable and made the process extremely easy for me. He was very knowledgeable and answered every question I had. Everyone on the staff seemed courteous and I can honestly say I enjoyed this process very much! I am so glad I chose Faulkner as my dealership and will highly recommend you to my friends and family! More

The experience was great. The atmosphere in the dealership created a hassle free environment where I could ask any question comfortably and they made sure they covered all aspects of the sale inclu dealership created a hassle free environment where I could ask any question comfortably and they made sure they covered all aspects of the sale including the financing. The even scheduled my first maintenance appointment. More

Steve Folbaum was very helpful and patient in helping us make a decision on the car that we purchased. He was knowledgeable in every car that he showed us which aided in our decision. Joe Bauerle helped u make a decision on the car that we purchased. He was knowledgeable in every car that he showed us which aided in our decision. Joe Bauerle helped us with the financing and the whole experience was quick, easy and smooth. From start to finish, it was a total of approx 2 hours from when we arrived to when we were driving our new car home! We will definitely recommend Faulkner, Steve and Joe to our family and friends. We will also be back to buy another car in the near future. More

My first car purchased after I moved to NJ. I am impressed with the dealer’s honesty and integrity. I started with a quote from Edmunds for a 2012 Santa Fe. Reached the price via a phone call and s impressed with the dealer’s honesty and integrity. I started with a quote from Edmunds for a 2012 Santa Fe. Reached the price via a phone call and several emails with Jonathan Palmisano. My wife and I arrived the dealer the other Saturday. The sales was handled by Steve Buchanan. Steve and Jonathan are all very friendly. Steve showed the car we discussed and explained each detail. The whole process is smooth and no hassle. There are no traditional tricks played by many dealers. The price is good based on my research online. There is one minor issue, though. The dealer left the decal at the corner of the trunk. That should be removed when the car is sold. Now I have to try to remove it and hopefully not damaging the paint. More

I was very disappointed in the level of service and professionalism at Faulkner Hyundai. They had a 2011 Santa Fe advertised on the internet. We drove over to see the car. Upon arrival we were told professionalism at Faulkner Hyundai. They had a 2011 Santa Fe advertised on the internet. We drove over to see the car. Upon arrival we were told that the car was not there and had been taken in for service because of a cosmetic problem with the roof rack. They should take cars off the internet posting if they are not available. It was a wasted trip. We asked them to call us when the car returned to the dealership. We never received a call but had to call them and ask if the car had come back from service. Once it was established that the car "just had a cosmetic issue with the roof rack", we came in for a test drive. It was late and dark by the time we got there. We drove the car and liked how it handled. We were assured that the issue with the roof rack had been fixed. We decided to purchase the car and gave them a deposit. When we came back to get the car during the day, we could clearly see that the roof rack was not sitting correctly on the roof and that a very poor repair job had been attempted. The interior of the car was dirty with handprints and some sticky substance on the back of the passenger seat. Needless to say we decided not to get the car. We were told that we should speak with the general manager who was not in that Saturday. After three attempts at reaching someone, I finally spoke with the sales manager today. Although we will get our deposit back it was clear that the dealership had no interest in helping us find a similar car. The sales manager just said that we'd have to get a 2012 but that he could'nt discount it as much, etc. I feel that this dealership was deceptive in it's handling of the roof rack issue and at the very least negligent in putting it back out on the lot to be sold as new when it had a problem. Who is checking these vehicles when they come to port? Who is checking these vehicles when they come back from maintenance? Who is doing such a poor job detailing these cars? It was a very disappointing experience. More

I contacted Faulkner based on a ad from Cars.com. I sent a notice via email that I was interested in the 04 Honda Accord and Johnathan got back to me very quickly. However when I was able to make it to the a notice via email that I was interested in the 04 Honda Accord and Johnathan got back to me very quickly. However when I was able to make it to the dealership, about 2 days later, that particular salesman had left for the day. Cris Lopez was available and showed me the car and I purchased it. The process was easy; I did spend a little longer at the dealership than I would have liked but Cris very good company while I waited. More

I have been dealing with Faulkner car dealerships for 20 years. I have purched 5 new and 1 used vehicles from them. I find the service to be top of the line. I can call any time and get my car right in. Fro years. I have purched 5 new and 1 used vehicles from them. I find the service to be top of the line. I can call any time and get my car right in. From the sale to the service I have never had a problem and would recommend Faulkner to every one. More

Customer service (Steve) was awesome! The staff was soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work! soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work! More

Michael Dunn spent alot of time, and numberous phone Michael Dunn spent alot of time, and numberous phone calls with me about questions I had about a Hyundai Sonata and the Hybrid. He was very patie Michael Dunn spent alot of time, and numberous phone calls with me about questions I had about a Hyundai Sonata and the Hybrid. He was very patient and knowledgable about the vehicles. These were about two months of phone calls. Mike even knew that I lived at the Jersey Shore, that was my reason for not coming to the showroom to see him. I cannot express enough his patience with me, his GREAT attitude, and NEVER once made me feel bad about talking to him, nor that I was wasting his time. When I would appoligize for calling again, he'd say "No Problem", when he didn't answer the phone, he ALWAYS called me back. One Thursday, I took the ride, 100 miles, to see Mike. I told him I was NOT buying a car, I just wanted to see the differences in the various model Sonata's Hyundai had to offer. Again, Mike's reply, "No Problem." After the fourth car, and still loving the 1st, the Hybrid, I asked him to let's go see what we can do. Folks, EVERYONE at Faulkner Hyundai was a pleasure to work with. There was NO pressure. I felt very comfortable and was happy to purchase my NEW HYUNDAI SONATA HYBRID from MIKE DUNN and the Faulkner organization. YES, that is right I purchased my 2011 Hybrid from Mike...and I TELL EVERYONE TO GO SEE HIM, I am confident he will treat you like he did with me. He is NOT just my salesman...he is now my friend. Thank you Mike for making my experience a pleasurable one! More

Rob was extremely helpful and courteous. He helped me look at all the models on the foor and in the lot, and had an almost encyclopedic knowledge of their features and statistics. Very well-read about h look at all the models on the foor and in the lot, and had an almost encyclopedic knowledge of their features and statistics. Very well-read about his product. More