Faulkner Hyundai - Philadelphia
Philadelphia, PA
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My hyundai Santa Fe developed a tapping noise in the engine at 20 k miles and after multiple trips to Faulkner for service I was told there was no noise and the vehicle was operating normal. I finally r engine at 20 k miles and after multiple trips to Faulkner for service I was told there was no noise and the vehicle was operating normal. I finally requested an evaluation by the Hyundai rep who acknowledged the issue and the engine tappers were replaced. Now at 33k the same noise has returned. I took my vehicle in for service and was told the noise is barely noticeable. I sent an email to Tom(service manager) and he suggested that I bring my vehicle and leave it overnight. I explained to Tom that this is not a when the vehicle is cold issue and since I do not want to waste my time again I requested an appointment with the Hyundai rep. This was about 2 months ago and I have not heard from Tom. It is very frustrating to deal with a service department that continues to tell you a noise does not exist. I also posted my last experience with this issue and Dealer Rater exercised its right to delete the very factual negative review. More
Jonathan Palmisano does their internet sales and is excellent. We completed the details through email and phone calls and all I had to do was pick up my 2 new Elantras. Jonathan actually drove 20 miles excellent. We completed the details through email and phone calls and all I had to do was pick up my 2 new Elantras. Jonathan actually drove 20 miles to pick my wife and I up. Carlos in finance was also very good. He offered me extended protection and moved on when I declined. He was not pushy or hard sell. They gave me what I wanted at the agreed upon price. No bait and switch and no "magic numbers". Will the salesman who helped us in the showroom was very nice as well. He took the time to review all the guides and always was eager to answer any questions. I would recommend the Faulkner Hyundai team to anyone who asks. These two cars are my 6th and 7th Hyundai's and this was by far the best dealer I have ever used. They are a pleasure to do business with and treat you like a friend. More
I give a 5 star review to Steven for the service I got when I went to lease my new Hyundai Tuscon. He went above and beyond making sure I was happy. I would recommend Steven and Faulkner to anyone . when I went to lease my new Hyundai Tuscon. He went above and beyond making sure I was happy. I would recommend Steven and Faulkner to anyone . More
I needed to purchase a car to replace my 1999 Toyota Corolla that was finally retired. Having had positive experiences with Faulker over the years (my family and I have been customers since the mid-70s Corolla that was finally retired. Having had positive experiences with Faulker over the years (my family and I have been customers since the mid-70s), I knew that I could go into one of their dealerships and get a good, honest deal. I decided to look into Hyundais this time because I had heard many good things about the brand. I did purchase a Hyundai and my experience at Faulkner Hyundai exceeded all my expectations. Rob Lewis, our sales rep, was great. He treated us like family. Regina Hogan, who did the paperwork, also treated us wonderfully. I not only felt that I got deal, but also, that I was a valued customer. I plan to have all my service done at Faulkner Hyundai and will also go there when it is time to get a new car. I would highly recommend this dealership. More
My experience with Steven & Gina played a big part in my decision to purchase our Hyundai Elantra. They were courteous, friendly and very professional. I would certainly recommend them and the dealersh my decision to purchase our Hyundai Elantra. They were courteous, friendly and very professional. I would certainly recommend them and the dealership to anyone. My husband and I were under alot of pressure with moving and all that goes with that. Steve gave us plenty of time to decide with out any pressure on his part. We love our new car More
Over the years, we have bought 9 cars from various Faulkner dealerships and have always been satisfied with both the sale and service aspects of the dealerships. (I’m presently driving a 3 year old A Faulkner dealerships and have always been satisfied with both the sale and service aspects of the dealerships. (I’m presently driving a 3 year old Altima from Faulkner Nissan in Jenkintown…and really love it!) About a year ago, after test driving a few comparable cars including the new Altima which she did like, my wife, Nancy, decided on a Sonata for her next car. We priced them at a few dealers in our area and wound up buying the car from Faulkner/Philadelphia. A couple of weeks ago Nancy was in an accident. While the insurance company 'totaled' the car because of the amount of damage, obviously the car 'did its job' safety-wise...because Nancy walked away with just a small bruise on one elbow. Since Nancy had really loved the car...and since we now knew (from experience) how safe the Sonata was...and since we had had such a good experience with Faulkner, we went right back to Faulkner...to the same salesperson (Steve Folbaum). They couldn't have been nicer...gave us a great deal on the exact same car we had lost (even getting us the Ruby Red color Nancy really loved!), but in the 2013 model...and made the deal/paperwork/etc. as easy and as pleasant as it could have been. I would recommend Hyundai as a brand to anyone...especially if they are looking for a Sonata (love the distinctive styling...a big part of our original decision to buy the first one!)...and would certainly send anyone who asked to see Steve at Faulkner. More
I cannot say enough about the wonderful people at this dealership. We initially contacted Jonathan via the internet to inquire about a new vehicle (as a very happy owner of a 2007 Sonata). Jonathan answ dealership. We initially contacted Jonathan via the internet to inquire about a new vehicle (as a very happy owner of a 2007 Sonata). Jonathan answered our questions and invited us into the dealership. We were greeted by Jonathan and Howard upon arrival. I cannot say enough about Howard. He was so knowledgeable about the vehicles, answered all of questions, came along on our test drive, etc. He was not at all pushy. Once we decided to purchase, we were greeted by Regina- who is just wonderful! Regina took so much of the often overwhelming feeling of applying for financing and worked with us every step of the way- putting our mind at ease and taking all of that stress away. Thank you also to Carlos who handled all of our closing paperwork so professionally. Howard then took us through every aspect of the features of our new car, even going so far as to sit in the vehicle with us and walk us through everything from the engine to the trunk. He was extremely thorough with all of our paperwork. What a wonderful group of people. Mr. Rocchi you should be so very proud of these employees. They are truly one of a kind. After purchasing several other vehicles in the past- I can truly say this was the best experience- I will be back for service and will spread the word. I'll also be purchasing all future cars from this dealership! Thank you to Howard, Regina and Carlos for all of your assistance and time. More
A great experience getting my new Hyundai. Great friendly and courteous people. They should you the respect they have for their customers and they work with you and understand your needs. This was the best c and courteous people. They should you the respect they have for their customers and they work with you and understand your needs. This was the best car buying experience. A very happy customer indeed More
I am a first time car buyer, and from the stories I have heard of people buying cars it was enough to make me less than thrilled about the process. However, this was not the case from the time I got there t heard of people buying cars it was enough to make me less than thrilled about the process. However, this was not the case from the time I got there things could not have been better!! The place, service, and overall experience went smoothly which made me a very happy customer!!! More