Faulkner Hyundai - Philadelphia

I had an urgent issue with my car and they were very responsive. I dont know what I would have done without them. Honestly I tried another Hyundai dealership closer to my home but they said they couldn’ responsive. I dont know what I would have done without them. Honestly I tried another Hyundai dealership closer to my home but they said they couldn’t help for almost a month. I couldn’t keep driving the car the way it was. More

Vehicle was completed on time as promised. Vehicle was returned clean. Check out process was very quick with the online payment link. Vehicle was returned clean. Check out process was very quick with the online payment link. More

Easy to make an appointment. Service reps are friendly. Quick to finish my service and do a good job. Service reps are friendly. Quick to finish my service and do a good job. More

Took my car in for inspection with Johnny Yuen. Told him to check the oil was leaking. Charges me $3200.00 for new catalytic converter and said there was no issue with the oil. Took it back 3 days Told him to check the oil was leaking. Charges me $3200.00 for new catalytic converter and said there was no issue with the oil. Took it back 3 days later because oil was leaking out badly. Said needed $600.00 repair to fix and only 50% chance the repair would work. He said I would need a used motor fir $5500.00. I said I have over 100,000 miles I would never have paid $3200.00 if they had found problem with oil like I told him. Also paid $180.00 for fender repair to pass inspection and it keeps falling down . I feel totally ripped off by Hyundai and would never get service here or buy another Hyundai. More

Every body at faulkner hyundai where very helpful and kind and repairs where made quickly after getting a warenty repair approval from hyundai.. kind and repairs where made quickly after getting a warenty repair approval from hyundai.. More

courteous- fair - and very helpful Kathrine was a star. General mgr. went out of his way to help General mgr. went out of his way to help More

My history with this particular dealership has been very easy and the service department does a great job. easy and the service department does a great job. More

I am extremely disappointed with my experience at Faulkner Hyundai. I leased a Hyundai Santa Fe Calligraphy in May 2024 and have encountered repeated issues due to the dealership's mishandling and po Faulkner Hyundai. I leased a Hyundai Santa Fe Calligraphy in May 2024 and have encountered repeated issues due to the dealership's mishandling and poor service. What should have been straightforward warranty repairs turned into significant delays, visible damage to my vehicle, and an overall lack of accountability. Service Missteps and Damage: Hours after leasing the vehicle, I noticed a seat puncture, which the dealership attempted to repair but failed to match the original material. During a subsequent warranty service visit, the dashboard was visibly damaged in multiple areas by tools, the HVAC panels and controls were scuffed, loose screws left throughout the cabin, and grease stains were left on the light grey Nappa leather interior. Each time I brought the vehicle in, it was returned in worse condition than when I dropped it off. These issues prompted the need for a resolution, which the dealership has yet to provide fairly. Unfair Resolution Terms: The dealership offered to replace my 2024 Santa Fe Calligraphy with a 2025 model but presented terms that were worse than Hyundai’s national lease offers. The proposed money factor was significantly inflated compared to Hyundai’s current national rate, and the dealership failed to compensate me for the depreciation I have already paid. Additionally, the replacement vehicle’s MSRP was inflated with unnecessary accessories, further increasing the cost. The proposed offer actually positioned the dealership to make more money from this deal than if someone walked into the showroom to buy the same vehicle. Dismissive Customer Service: The newly appointed general manager Tim repeatedly dismissed my concerns, relying on copy-pasted responses and failing to address the inequities in the proposed deal. Their approach demonstrated a lack of genuine interest in resolving the issue, leaving me no choice but to escalate this matter to Hyundai Corporate. As a loyal Hyundai customer—this being my third new Hyundai—I expected far better. Instead, I’ve experienced a series of missteps, poor communication, and a failure to take accountability. This has been one of the most frustrating car-buying and service experiences I’ve ever had. If you value your time, money, and peace of mind, I strongly urge you to consider other dealerships. While Hyundai as a brand has a strong reputation, Faulkner Hyundai falls far short of that standard. More

My appointment was on time. The approximate wait time was perfect. Also with one item the service man actually walled to my vehicle to understand my issue. The part needed to be The approximate wait time was perfect. Also with one item the service man actually walled to my vehicle to understand my issue. The part needed to be ordered so stay tuned. More

They are wonderful. They took the car in on time. The repair went quickly. The coat was reasonable. They took the car in on time. The repair went quickly. The coat was reasonable. More